I had the best experience. this was my first time getting a loan. Elva helped me and was so sweet,…read moreshe made me feel at ease. everything went fast and smooth and I am so grateful. I would refer my friends to come to Oportun. Very good service, clean, fast and nice people. thank you Elva! Tracy J.

We have been a member now for five years of this Travis Credit Union branch in Clayton the service…read morehas always been outstanding. The Branch manager is absolutely excellent to deal with. There's no lines there's no weight you were addressed as always a number one customer easy parking, easy ATM In-N-Out very very truthful and friendly people behind the desk. I recommend Travis Credit Union this branch on Clayton Road to make all your banking needs easy quick and successful the Deichler's in Clayton.

I've been using Travis for 12+ years. Home loan, car loan,…read morebusiness and personal accounts. Clayton branch is awesome, always friendly and always take care of my needs. Highly recommend Travis.

I truly love this branch and the representatives who have been there for years. Recently, Fernan…read moreCordero, went out of his way to assist me with a challenge I was facing. In hearing him speak over the phone to corporate, while trying to iron out my situation, he repeatedly used the phrase, "so that we can assist our client." As with many transactions of the nature that I was dealing with, it did take a couple of days to iron it out. I expected that. It should've taken 5-7 business days. But, with his assistance, it was only a couple of days. During that couple of days, daily, he did all that he could do to assist me in addressing the matter. I highly recommend banking with this branch in particular. My husband and I do love you US Bank. But, this branch in particular.

This specific bank is always understaffed, under construction, closed and slow. Employees are…read moremostly nice but you have to have a lot of extra time when using this specific bank

Went and visited this branch on a Friday noon hoping that they wouldn't be too busy, and sure…read moreenough they weren't :) We got there, lined up, and immediately a teller was available to help us. The transaction went smoothly and the teller was very helpful and friendly. We were able to finish our transaction within a matter of minutes, which was definitely much appreciated so that I could still have time for my lunch break. And parking at this location was very easy as this branch of Chase is located in the Clayton Valley Shopping Center, so yes, parking space is not an issue at all here and it's plenty. And Chase is kinda to the side of the shopping center so in this area parking lot is typically even more available :) I will definitely go to this branch again if I need to go visit Chase next time.

I recently visited Chase branch in was met with me curly frustrating situation that deserves no…read moremore than one star. Long lines at the branch unacceptable I felt like I was waiting in line at amusement park during the peak season. They were only two tellers available to serve Macy's book crowded customers a lack of staff meant that transactions moved at snail paste causing further delays. Chases long lines unlike available at tellers made my bank experience frustrating and unnecessarily time consuming it's disappointed see such inefficient in a reputable Bank.

If I could give a negative zero I would. I should've…read morewithdrawn all my funds from Wells Fargo decades ago. Horrible experiences with the bank and financial services. After decades of losing money with ridiculous commissions paid, and the lack of managing my investments. I had no alternative but to withdraw every single penny from Wells Fargo. To be honest. Wells Fargo can care less about their customers. I had a substantial amount invested with Wells Fargo. I never received (why did you leave letter). Jeff Gustifik Financial Advisor with Wells Fargo was horrible. He didn't deserve my business. Safe yourself from all the hassles, accountability, and lack of respect. I decided to join Fidelity Investments. A great experience from the start.

Worst customer service…read more Stopped by today to close deceased father's account which might have $10 bucks in it, but guess what. They booted me out because I need an appointment. As per their lazy agents although she had no one in her office she stated the appointment is required because it would take time to scan the Death Certificate. I just stopped at Chase and Bank of America without appointments it took them less then 5 minutes in both. Besides dealing with the loss of father I have to deal with this type of banker at this bank.

Took 3 months and a lot of stress to correct bank error. Bank was no help. Do not recommend this…read morebranch

Staff are nice but extremely slow. Someone will ask what you need done, then walk away with a…read moresmile. Not sure if it is management or training or both, but this bank is slower than most. Slower than Chase, US bank, Patelco etc. It seems to be chronically understaffed or the people present are being paid to take up space. Place should get audited but I am able to pay my bills here so it is what it is

Mario not only explained to me how it was going to go. He sat with me and explained the up and the…read moredown of the process. I mean it's borrowed money. Ain't nobody just giving broke people money. Be for real. Businesses know we struggling. Hell you know yaself that you struggling. Don't get a loan if you are not going to be able to make ya payments. Think ahead. Just in case you get hurt( get insurance they offer in package.) Don't get more than you need. Don't borrow if you cannot pay it back. It's not a bill! You took the money? YOU OWE IT BACK! Blame no one but self. You went to them. Not the other way around.

Super rude! Talked down to me because I wanted to know my options and asked questions…read more False advertising! Say you pre qualify for an unsecured loan then say you cannot do it because they want you to take out waaay more in interest on the loan than it's worth! Don't do business with these rude people, especially Mario! I'd give this place zero stars if I could.

Came here to open an account the process was fast and simple they were able to help me. I booked my…read moreappointment online and then my banker was able to help me open my account and answer all my questions.

I stopped by Citibank in Concord at night to deposit money at the ATM. The parking lot was huge and…read moreshared with CVS, which made it easy to find parking. I felt pretty safe during my visit and was able to get in and out quickly without any issues. If you need to make a quick ATM stop, this Citibank location is convenient and hassle-free.

I have been banking here for about 25 years. Been through several mergers with them. They have…read morealways provided top service.

My husband and I purchased a vehicle in 2021 and have been making the monthly payment monthly on…read moretime. They don't allow you to pay extra in principle. The first complaint is I am the signer, the is co-buyer. The credit union. Sends every coupon to my husbands name. I complained and was told it was because "He is the MALE" which is racist. Ok now , we took our van in time and time again to the dealer because of the ch vk inhibit light coming on. Long story short, lemon law. The manufacture agreed to buy it back giving us everything we paid plus, so I called to get a payoff, the principle ea month and the interest each month since July 2021 to date since last Tuesday. Each Dayi call the get the information I get a different person with a different length of time it takes to get it. I finally get the payoff good for fifteen days. I call on 9/3 ask again for the payment history of the principle and interest amount up to date. On 9/2 they say I will get it by end of the day. Nothing here. On 9/3 they say they need 24 hrs. On 9/4 the say 48hrs are needed, 9/5 it 78 hrs. Well after the lady informed me it already was sent to me. I asked were and when it was sent, she didn't know. Now I am speaking to a manager, I m informed it was not sent and it will be done by the end of the day and she will call me to be sure I got it. Nothing. This morning once again I call, was told I would get it by 2pm and he will call me to make sure. Nothing. I call again ask for a supervisor again after a long , long wait she comes on and I explain things she tell me it can be done in a few minutes. Yes it was but first the email she sent was empty, then it would not open. I make yet another call, ask again for a supervisor, wait again. Now the new supervisor says it can't be done it takes a few weeks. I said no , I have been asking for it for a week and the last supervisor already told me it's just a push of the button so I need it done. She says ok she will call be back,I say no , I will wait others have promised and haven't done what they say, so I will wait.after 2hrs and 27 minutes and hold (her checking in every 2-5 minutes) she finally says ok check your email. We open the email and you guessed it, it is not what I asked for. It took her over two hours to type each month plus the amount of the payment . I tell her that is not what I asked for. I asked each time for the broken down payment, how much was principle and how much was interest. Really , all of these people work at a bank. No wonder banks go under . Now she also said the payoff that was good til 9/17 was wrong. Boy am I frustrated. Where do these banks get these idiots. How do I trust them to get me what I need and that it Is right? No stars

Amazing customer service.. very patient. Saul Can .. NEED A…read moreRAISE!!! lol!! He did above his job helping us with our account.. Thanks again...

Jocelyn was very kind and helpful! All questions and necessities were handled with careread more