Incompetent property management company. When an issue arises, they respond with what appears to be…read more25% or less comprehension of what you are requesting and 0% action towards a resolution. They simply provide lip service with a side of lies and hope it will placate you. Glad to own a home now and to be free of this sort of nonsense.

If it were possible Mann deserves zero stars. I've purchased 11 homes in my lifetime all across…read morethe country. Mann is easily the most incompetent and unprofessional agency I've ever encountered. His lack of professionalism and follow through cost his property owner the opportunity to rent his house. Mann was aware that I was coming from nearly 1,000 miles away and had 4 days in which to secure a rental home. His office neglected on multiple occasions to produce a lease despite repeated inquiries. I took the initiative to go to his office and do it myself and bring him the financial terms. I shared that with one of his staffers, who said "that would be good." To my surprise the address ended up being a PO Box in a UPS store! Avoid dealing with this outfit!

Andrew and the Pinnacle Resource Group took good care of me in the process of restoring and renting…read moremy home. I was able to be completely hands-off in the process and let them take the wheel and they did not disappoint. They had my house looking brand new and found a great tenant in less than a month of our first meeting. They are very professional and courteous. I highly recommend them.

From the owner: Luxury Real Estate…read more “Exceptional Service with Exceptional Results” Experience. Integrity. Results. It’s important to work with a real estate professional you trust when buying or selling your home. Pinnacle is a personalized boutique firm delivering high-quality personal service and unparalleled results based on years of experience. Our expert advice and confidence provide you with the assurance you’re in good hands. Our agents have firsthand knowledge of Raleigh’s luxury Communities and a track record of proven success for our clients. Pinnacle also consults with local custom builders on new home construction. Our company lends our experience to our builder partners for local sales and marketing strategies. We are passionate about what we do, and we’d love to help you. If you’re just starting your home search or interested in selling, please contact us to set up an appointment.

I originally rented from RealtyLink and the property was I was in was sold to an investor and…read moresubsequently transferred to Peachtree to manage. Fast forward three years the landlord (owner of the unit) was trying to make me pay for damages that were pre-existing to my occupancy. Thank goodness I documented everything before moving in and even communication between me and RealtyLink. Cyndi and Elisabeth worked tirelessly to get me a full reimbursement of my security deposit. Probably because I left the home in better condition than when it was given to me by RealtyLink and I was able to prove the condition of the home prior to moving in. Needless to say I appreciate their diligence because it was a very frustrating process and this was the second time the landlord tried screwing me over in the townhome I was renting and Peachtree advocated on my behalf as the tenant.

Great property management company. Everyone is very kind and helpful. They have assisted me in…read moreall my needs.

Started out with a small management company that was merged into Raynor. I'm a single unit owner…read moreso don't expect to get alot of attention. My biggest problems are with their Maintenance organization (under the same company) and the multiple changes to my assigned property manager. I have used their services twice during rental tenant turns. Both times the quality of work was subpar and multiple attempts had to be taken to reach a reasonably acceptable results - and they charge a premium for their services with the last turn work being estimated at between $10k and $14k. The unit was pretty much completely rehabbed before the last tenant so this cost is exorbitant. During the last turn the upstairs flooring was replaced including the stairs. Now, after only two years all the stair molding is pulling loose due to lack of adhesive (see pics). Raynor refuses to do anything to correct this issue. It is difficult being an out of state owner since I can't be involved on a daily basis and have to rely on the management company to protect my interests, which they have failed to do.

DO NOT USE THIS COMPANY!! There is plenty of competition…read more Awful!! as an owner, the RR staff rotates every 3-4 months (there must be a reason why, so get ready for a ton of inconsistencies). The last PM I had sold out to Raynor Realty in the Raleigh, NC area. The agreement on terms was a courtesy of the last PM and I was told after 1 year there will be renegotiations about how to proceed. 15 months later I got a nasty opinionated email from CJ that the fee was increasing 2.5% and just like low budget airlines there will be multiple fees for anything extra that used to be included in monthly fee. Opinionated referring to "I'm sure this will be a smooth process". Well guess what wasn't so smooth, the exit plan. This process started with CJ stating "I don't know how to do an exit". Followed by the scam of how they can use unethical tactics to hold me hostage and embezzle as much money as possible, just because I reported I did not like their business any longer and would like to go with a competitor. Example of unethical I learned by looking at my bank statements that RR took it upon themselves to raise tenets rent and start charging tenets pet fees and other fees without informing me. When talking to the NC real estate commission about this they reported it would be a tough call cause I didn't have any evidence that I was not informed. But at least NCREC knows RR is shady now. During the transition period lasting about 3 months, it was discovered that RR never returns calls to tenants or communicates valuable info between owner and tenant. Both sides are left in the dark about the other's desires on issues. For example, I learned from the new PMs that 1 tenant wanted to move out and RR had no idea, when I asked about there knowledge of this they wanted to avoid the answer and distract by interrogating me on how I found out. This company is highly frustrating with their alleged 'business practices' and it is just easier to find a competitor that does a better job. Final piece of advice for owners learned from this company: make sure your PM contract coincides with renters lease.

After purchasing a new home in Apex I needed a company to clean my 2-story rental home and do some…read moreminor repairs to ensure the return of my security deposit. I couldn't be more pleased with the service and pricing. Sincerely a very satisfied customer, thank you!

Just closed on another property with Dawn at Trailwood Realty! We have both bought and sold with…read moreDawn and every time it's such an easy, stress free experience! Her knowledge, network and responsiveness are truly unparalleled. She has been our trusted realtor of choice for over 15 years.

Dawn is amazing!!! She goes above and beyond!!! Acquired her after another real estate agent…read morewasn't able to furnish us with a renter for our rental home. We worked with her since then. Dawn smoothed the way for you - whether it's providing resources for home improvement at amazing prices, getting a new renter or selling a home. She's skilled in negotiating and getting the deal done!!! Wish everyone in the world was a Dawn and every business ran like Trailwood!!!