Incompetent property management company. When an issue arises, they respond with what appears to be…read more25% or less comprehension of what you are requesting and 0% action towards a resolution. They simply provide lip service with a side of lies and hope it will placate you. Glad to own a home now and to be free of this sort of nonsense.

If it were possible Mann deserves zero stars. I've purchased 11 homes in my lifetime all across…read morethe country. Mann is easily the most incompetent and unprofessional agency I've ever encountered. His lack of professionalism and follow through cost his property owner the opportunity to rent his house. Mann was aware that I was coming from nearly 1,000 miles away and had 4 days in which to secure a rental home. His office neglected on multiple occasions to produce a lease despite repeated inquiries. I took the initiative to go to his office and do it myself and bring him the financial terms. I shared that with one of his staffers, who said "that would be good." To my surprise the address ended up being a PO Box in a UPS store! Avoid dealing with this outfit!

potential property owners and tenants, for the love of GOD do not do business with these scumbags…read more recently completed a two year lease with these clowns for a 3500 sq foot property in Cary. I will say they were fantastic right up to the point i moved in. with in weeks i had a water leak from the master bathroom requiring the master bath shower and tub to be removed and replace, (a three month process). (they knew about the issue before i moved in and did not address it, but painted the ceiling to cover the damage before i moved in.) they will conduct a 6 month review on the property. i get it, no problem but the old man that showed up came with a 360 camera. the same setups that relators use to show case a property. when i refused to let them use the camera they gave me attitude. they kept saying it was in the lease so i asked them to show me where i agreed to this. then they just conducted a walk thru and found now issues. also, it those two years, the washer failed three times and they finally replaced it. then the microwave/oven unit failed and they replaced it after a few weeks. at move out i requested a walk thru and they refused to complete one with me. i had to call three times a day for over two weeks before some idiot answered the phone and told me i would get any part of the deposit that wasn't used in 60 days. but he couldn't tell me what they were going to charge me for. please, rent from anyone else in wake county. absolutely anyone else.

This has been one of the most frustrating experiences Ive ever had with a company. They never…read moreanswer their phone, and even when you leave multiple messages, they simply do not call you back. It feels like they completely ignore their customers.Theyve sent unprofessional, unwanted vendors to my home to handle cosmetic issues I never requested, and in the process left me without access to a shower for several days despite me specifically asking them not to proceed with that work at this specific time. When my AC went out in the middle of summer and my thermostat was reading 84 degrees, I practically had to beg them to send someone to fix it. On top of that, my rent increases every year, and there are random additional fees that are never clearly explained. While I truly love the townhouse itself, I am choosing to leave solely because dealing with this company has been such a nightmare. On the rare occasion you do get someone to return your calls or follow up they are rude and completely unhelpful.I strongly recommend avoiding this company at all costs.

Let's get into this. When we moved in house was nasty filthy. I had to clean paint patch up holes…read morein walls from the landlord. Ann Milton is property manager. I took videos and pictures before i moved i put anything anywhere. They don't have no type of communication i have to call them or ask them question like why they gave me 75 extra on my rent for a renewal but didn't put it in the description now im talking to my lawyer to see if i even have to pay it or wait until my renewal is up. Not to mention it a 12 months lease moved in September they took one month off our lease so instead of it being September when we renew they did it a month early which is August. I kinda let my husband deal with it because if i do it be a whole another issue. Would i recommend only if ur in a fuxked up situation with credit since they go low as 580. But just get an apartment that doesn't go off your credit. Tbh not worth it at all.

I would only recommend Milton to an individual that I wished misery, money wasted, uncertainty, and…read moreabsolutely no advocacy on their behalf to sell their home. This is not written lightly. If you want to buy a brand new home, hopefully one that her "husband" built, and accept full price, and challenge the Miltons on nothing- she will remain sweetness and light. However, if you need an agent to actually DO WORK, problem solve and advocate for your interests, run for your life away from Milton. Once questioned or challenged or even asked for solutions, you will meet a very different Ann Milton- flat, uninterested and bored. Please know that if you have made the terrible mistake of retaining her as a seller's agent, in my experience, she only shows homes to buyers she represents. This is because she wants the full commission. After escaping her, and advertising my home on Craiglists, I had four (4) separate individuals, reputable and unrelated, state they repeatedly called Milton to view my home and she never returned their call. Another character issue to consider: Milton's husband had the water turned off on a home where a tap had been shared for decades. The very next day- THE NEXT DAY- Milton contacted the buyer and offered $130,000 less than the FMV because they had orchestrated that the home would have no water. But they have Christian scripture posted on their social media. Note that any negative reviews will be answered by Milton with sugar and honey. It is incredibly fake. Don't fall for it. After she gets your name on the listing contract, she's only concerned with one goal- ruthlessly obtaining her 7% commission. I can't suss out any value she added to the transaction, other than the professional photos, which she did not take. Also be careful- if you end the listing agreement early, she checks the clause that she can recoup any funds she had expended to sell your home. Retaining her to sell my home was one of top 10 worst experiences of my life. This is not an exaggeration.

I stuck with this property management company for five years, paying them every month. The one time…read moreI actually needed them, they completely abandoned me. My tenant had an unauthorized cat in my home which is an undeniable lease violation. Professional cleaners found cat urine on the baseboards and cat hair all over the house. They provided a written letter confirming it. I already know what MozeZen is going to say. They'll claim there were no damages which is irrelevant. The $400 pet fee isn't for damages, it's for simply having a pet in the unit. They'll probably also try to hide behind the fact that the tenant was allowed to have service animals. Doesn't matter. By North Carolina law, a cat cannot be a service animal. Instead of doing their job, they refused to collect the fee and told me to go chase the tenant myself. This whole situation reminded me of insurance. You pay them for years, then when you actually need them, they're useless. The broker in charge, who made this decision, wouldn't even speak to me. I was told she had more important things to do. So, imagine you have an issue with a property management company you've been paying for 5 years and the decision maker won't even take 10 minutes out of their day to have a discussion with you. Five years of loyalty for that disrespect? If you just want a basic property management company and never have any tenant issues, they may be okay. But the moment something actually goes wrong, you're on your own. Save yourself the headache and go with someone else.

This is by far the worst and most unprofessional property management company I have ever dealt…read morewith. Due to an oversight by their Accounting Team and Ashlee Malone, I received a threatening email saying they will be taking legal action against me. My house flooded twice and 0 sympathy was given by their team. I am now out a $4,000 rug and they are threatening legal action over a $600 security deposit that they sent twice that they clearly saw had been deposited. This feels like a scam as they saw it was deposited. I've never dealt with a more unprofessional and inconsiderate team than MoveZen. I hope and pray nobody else has to deal with them or go through a similar experience I have gone through.

Ron Carter at Highland was wonderful to work with finding a tenant for my rental property. I will…read moreuse Highland Property Management for all rentals going forward. Their communication is impeccable!

As an independant home repair technician having serviced thousand of rental homes and apartments in…read morethe Triangle area I can truthfully say that Highland is one of the few management agencies who respond to our maintenance invoices in a timely manner. They expedite maintenance requests from tenants and owners and have a lot of experience taking care of the properties they manage.

Absolutely disgusting business. The real estate agent Craig Brockman was the sleaziest "wheeling…read moreand dealing" type real estate agent I have ever encountered. My father owns and rents SEVEN homes so I am very familiar with how these things work. The real estate agent promoted a bidding war between renters for a RENTAL HOME, not a home for purchase mind you. Never in my 20 years of renting have I ever experienced anything like this. He kept vaguely making comments that other applicants were offering more money than the price set by the owner and asking if I wanted to offer more. I offered more and more until I was offering $300 over what the rental price was and he still kept trying to get me to offer more. He would not tell me if my offer was good enough but just kept encouraging I offer more, meanwhile I have no way of knowing if he is completely bluffing. I asked him several times if I should just not bother wasting hours filling out a rental application on their site (where they charge you more than twice what Zillow apps charges you) and paying the money for applications if he already had higher offers. He just kept being vague and wouldn't answer my questions. We submitted our offer and lo and behold, he tells me someone else has offered more. No surprise as when we went to visit the home he acted like he couldn't care less that e were there. It just felt like a money grab for more rental application fees. I then get a call from their application processing team telling me that my application was not even processed since someone else offered more and that I should call Bev Roberts (the owner) and ask for a refund on the application. I spoke to Bev and she was a complete "See You Next Tuesday". Absolutely ZERO compassion. No willingness to work with me and even refund half my app fees since they had not even been processed. Acted like she had no ability to make any exceptions even though she is the OWNER. She was completely uncaring, combative, and rude. I told her she is a bad person and that I would be leaving her a bad review and she said thats fine because she will respond to it and tell people I am unreasonable lol. Sooo good luck with that Bev. You know you and your company are sleazy and money grabbing. Total trump supporter vibes. Not only that but they force you to pay a $35 pet screening free on your application which is an absolute joke. It just asks basic questions about your dog that the application easily could have asked and " screens" absolutely nothing. And the company gets a kick back. I have applied for many homes, some I have gotten and some I have not, I have never felt this taken advantage of. Absolutely GROSS people.

They were able to rent two of my homes, to corporate tenants, quickly and easily. The best part is…read morethe lack of surprise fees throughout the process. Something to be said about family owned and operated quality that can't be beat!

My experience with Gemini property management has been nothing short of excellent. The staff is…read morevery very responsive and knows how to solve problems without involving the landlord too much. They are masters of getting your property occupied ASAP so that you do not suffer vacancy loss and know how to appease the tenant without breaking your wallet. Their price structure is also very fair and they will not take every opportunity to profit off challenges during the tenancy. Highly highly recommend!

Wonderful experience with Gemini Property Management. I hold properties in NC and live out of state…read moreacross the country, so when a tenant decided to move on, I had to find someone to be on the ground to flip my rental for the next tenant, I was beyond grateful to find Gemini. The previous tenant left the place in a complete mess and skipped the planned exit walkthrough. The team documented every aspect of what damages they did to the property from pictures of what they left behind, to missing shower head and missing doorknobs! They made sure everything you can possibly think of was taken care of, from clean up, to paint, to sourcing the people to get all the work done in a timely manner while simultaneously having shopped around for the best pricing! They did a complete analysis of the market to out my listing at a competitive rate in the dead of winter and got me a tenant within a month of the last one leaving! And to top it off, they had very competitive pricing. They are great with tenants and are communicative with me to be aware as to what is going on with my tenants. Worth every single penny for the peace of mind I have in not having to worry about how or who will take care of my tenants and properties across the country!

I used fox management for three years they became worse and worse verio pretentious and unhelpful…read more They do low grade job with regards to tenants needs and also do not take care of renters needs

WOULD NOT RECOMMEND I scheduled a viewing of:…read more5908 S. Sharon St, Raleigh, NC for 10AM today. No one arrived to show me the property. When I called your office. The receptionist said she called me last week to see if I could change my date to Friday. · I never spoke with her. · I never canceled the viewing. · I choose to view the property on Monday on purpose. · I received a confirmation message. · I Ubered from Durham to Raleigh. · I paid $70 to ride to Raleigh and back for nothing. I Just wanted to make you aware. I was profoundly disappointed at not viewing the house and having my time wasted. Even if the house is no longer available or the viewing needed to be rescheduled, it seems like someone should have called me and spoke to me to tell me. No one told me NOT to come.

We had a great experience with our property manager, Nayara Smyth during our year in a home we…read morerented. She was friendly quick to respond to any needs/repairs in our rental.

Fantastic management company. I'm a big fan of Brendan Smyth, my broker who helped me since the…read morestart of my home search in Durham, NC. He was always VERY responsive in terms of maintenance and anything else that needed to be done urgently, such as when hot water shut off in the wintertime - it was fixed within the day. I couldn't be happier with my experience - I would definitely recommend Acorn & Oak and Brendan to anyone looking for a home in the Raleigh Durham area.

Andrew and the Pinnacle Resource Group took good care of me in the process of restoring and renting…read moremy home. I was able to be completely hands-off in the process and let them take the wheel and they did not disappoint. They had my house looking brand new and found a great tenant in less than a month of our first meeting. They are very professional and courteous. I highly recommend them.

From the owner: Luxury Real Estate…read more “Exceptional Service with Exceptional Results” Experience. Integrity. Results. It’s important to work with a real estate professional you trust when buying or selling your home. Pinnacle is a personalized boutique firm delivering high-quality personal service and unparalleled results based on years of experience. Our expert advice and confidence provide you with the assurance you’re in good hands. Our agents have firsthand knowledge of Raleigh’s luxury Communities and a track record of proven success for our clients. Pinnacle also consults with local custom builders on new home construction. Our company lends our experience to our builder partners for local sales and marketing strategies. We are passionate about what we do, and we’d love to help you. If you’re just starting your home search or interested in selling, please contact us to set up an appointment.