We purchased a car from KC Summers last month. We had a very positive experience working with…read moreGarrett Lee as our salesperson. He was kind, knowledgeable, not pushy or showy, respectful, prompt in responding to text messages. We had an opportunity to get a vehicle a few months earlier from a bigger city but opted to continue to work with Garrett because we were so impressed with his professionalism and wanted to keep our money local. Last night, I hit a fallen road sign hidden in the snow after pulling off a one lane road to let an oncoming car pass. It led to a flat tire. When we had difficulty locating the spare, I sent a text message to Garrett. He indicated that he was in Charleston and came to us immediately, where he not only found the spare tire but proceeded to change out the flat tire in his suit on the dirty, wet, icy ground. He ensured that the service team knew that we would be coming in first thing today for repairs and made sure that a loaner vehicle was available. The tire was repaired within a few hours. During a holiday season when consumers and salespeople are tired, stressed and not always at their best, I wanted to highlight what a great job Garrett Lee at KC Summers in Mattoon has done for us.

Beware, especially if you're planning to travel to see the car. I was in constant communication…read morewith a sales man there. I sent pictures of my trade in, and offered repeatedly to do a FaceTime walk around. I had my car assessed for trade ins at my local dealers. I drive 2 hours to buy a car from these guys and I think they just knew they "had me" and didn't think I'd drive 2 hours back empty handed. so they low balled what they gave me over the phone and lower than other reputable dealers in town quoted me. These guys are exactly why car salesmen get bad reputations.

I like the owner . The guy who answers the phone needs a new job. He's arrogant acts like he knows…read moreeverything, and just acts like you're an inconvenience to even make his phone ring. This is not one example this has happened several times. That's why I quit going matter of fact it just now happened again. I had not done business with them for a couple years. I was hoping he was gone as soon as I heard his voice and his tone and his demeanor, I knew it would be a pointless conversation. I will never go back

I like their customer service. They are polite. The atmosphere is warm and welcoming. I just wish…read morethey had Saturday hours because I work when they are Open. My hours are the same. I need to get my vehicle in and can't. I live and work in Charleston so it not just up the road. I am picky about my car care. Thank you for your great care

Great customer service! Fixed our mower in 2 days and is selling it for us. Always easy to get a…read morehold of and up front with information

From the owner: At shon's tear & repair we buy, sell, service and repair pretty much anything w a small engine…read more some of the services we do range from oil changes, winterization, to overhaul or engine swaps.. few other things we offer is automotive service such as oil change, tune ups, minor muffler repair, brakes etc

I got an oil change in my truck Wednesday and I had to pay for another today because I leaked that…read moremuch oil.

Actually less than one star. The young Tech was great. The store manager was rude, aggressive and a…read moretotal ass. Will not patronize any business where he is employed

I took my vehicle in for new pads and rotors. I didn't even make to the end of the street when I…read morehad to use my brakes and the peddle went to the floor. Had to limp it around the block and take it back in. The mechanic tells me that there must still be air in the lines. Shouldn't this be checked? Wouldn't this be noticed on a test drive? Oh, yea... neither was done!! This is the type of service quality you can expect from them. Recommend you go elsewhere. Not being thorough and then lied to my face.... wow! This is your restructured team!?!? Need to try again!!

Darrin and his staff are great!! From quality of work, to customer satisfaction, honesty, and…read moreprices! I wouldn't take my vehicles anywhere else; they're the best!!

CROOKS, they are absolute Crooks. my daughter took her car in there for breaks and to have the…read morerotors turned. i also had them quote me for replacement of the rotors. 1- they never tried to turn the rotors, they just put on new ones. 2- they tried to con her saying they had to replace the caliper, which they added without authorization. 3- then they insisted they needed paid for that they would have to take it off and give me the caliper back. Illinois statutes on this matter says they are to return it to the condition that it was brought in. they refused. i will never go back there again. they are the worst car dealership i have ever encountered. dont use them or buy anything from them or you will be screwed. guaranteed!!! pieces of trash and it shows when you deal with them.

Best auto service place for daughter's Mazda!! Daughter playing softball for Lake Land and living…read morein Mattoon. Car has needed a few repairs and Carson at KC Summers has been amazing to work with. Coordinated repairs with him while I'm in Nebraska. Highly recommend for service responsiveness and quality!