I have done business at three Neal tire locations. The Mattoon store is the best. Bought tires here…read moreand have got great service. All the people are very friendly. The guys in the service dept. have done a good job in taking care when installing tires and changing oil. The guys upfront are always very receptive. They are very good at giving options on quality and price of different brand tires.

Last year during tax season, I got new tires put on and I never noticed any issues with it. And now…read morethis winter, I've noticed so much issues with it. The driver's side Front tire doesn't stick to the rim like it's supposed to cause it's got a red dot and yellow dot on there. And I've noticing that red.and yellow.is in different spots on the rim, each day after I drive it, that tells me that tire is sliding on that rim And I think when they put the tire on, they damaged the boss them sensor whatever you call it. And now I've got to replace it. And I don't have the money cause I'm currently low on hours at work because they're cutting down on labor costs, I didn't want to go to them. Because I had bad experiences with them in the past.I rather went to pilsen's , but my stepdad talks being going to neil tire

I like the owner . The guy who answers the phone needs a new job. He's arrogant acts like he knows…read moreeverything, and just acts like you're an inconvenience to even make his phone ring. This is not one example this has happened several times. That's why I quit going matter of fact it just now happened again. I had not done business with them for a couple years. I was hoping he was gone as soon as I heard his voice and his tone and his demeanor, I knew it would be a pointless conversation. I will never go back

I like their customer service. They are polite. The atmosphere is warm and welcoming. I just wish…read morethey had Saturday hours because I work when they are Open. My hours are the same. I need to get my vehicle in and can't. I live and work in Charleston so it not just up the road. I am picky about my car care. Thank you for your great care

I've been consistently impressed with the customer service at this location. Matt went out of his…read moreway to help me (and others), and was very polite and respectful when presenting options. I believe he saved me a good deal of money. It's great to find a mechanic you can trust.

Beware. The former owner John Inyart has sold this business in 2018 and it is under new ownership…read more After 2 vehicles have been repaired parts that were just replaced have fallen off. One a few months ago, the brand new brake pads fell off after being replaced. One more recently the brake springs fell off after being replaced. It doesn't seem they are a competent repair shop.

So there I was, an out-of-town woman passing through Effingham, IL, on a business trip using my…read morepersonal vehicle. My car broke down at midnight. I called L & C, and the man who answered said that he'll take care of me first thing in the morning. I got a tow to them. And, first thing in the morning, they took care of me. I was allowed into the shop to watch the tech hoist my car and make a diagnosis. My cats roaming around the car didn't like it, but I sure as sugar cookies did (because I'm more curious). I needed a whole new drive shaft, and the tech hunted for one while I waited in the lobby. I agreed to letting them order a used part, and I agreed to let them repair one other issue they identified. They let me leave my car with them for the week, because I still had a deadline to get to my business destination. I picked it up five days later with no issue. It's been over a year since the repair. My car has run just fine ever since. Verdict: These guys care about taking care of people. Thank you.

Sunday late afternoon a tire blew on our car. We were able to put on the spare and make to the L&C…read moreshop. He had me on the road in less than an hour with a backup tire. Couldn't have been a better service call and very affordable too! Thanks, L&C!