I am so glad that I read the reviews first. WHEW, I almost gave them my business. Thanks to everyone for taking time to post your reviews. Very helpful. read more

I've given Neal's my business twice. The first time was fine, though the job of stitching a patch onto a vest shouldn't take two weeks. I've gone back to them for the same thing. They've had my $200 vest for more than three months with continual excuses as to it not being done, unfulfilled promises to call me back the next day with an update, and required me to prepay before taking my vest home to do their work. I can't even cancel my work order and take my business elsewhere because it's not even on site. Don't bother with this company unless you have a quarter of a year to wait. read more

How is this place even in business??? I wish I had read the reviews before I went in. Messy, dirty, disorganized, bad customer service, and bad cleaning job. This place is a joke and it's obvious the owner's are in on it. The biggest mistake I made was paying for the cleaning up front. This apparently gave them no incentive to do any sort of work for 6 weeks!! I had to come back 4 times and each time was told they were "about to be cleaned again", which is hilarious because they look exactly the same as when I brought them in. Don't waste your time or money. Run. Far. Away. read more

I wish I had read the reviews first. This place is horrible. I took my wife's boots in to have the zipper replaced. They told me it would take 1 month. I paid up front (mistake). 1 month later I called and asked if the boots were ready; they said they were not because they were "backlogged." They promised to call me when the boots were ready. THEY NEVER CALLED ME. Another month went by and still no word. Finally, I called them again and they then told me that the boots were ready. It took them 2 months to do what they said would only take 1 month. I fully expected to get a partial refund or at the very least an apology for the delay and for failing to call me. I got neither. I will never again give this place my business and I encourage you to do likewise. read more

The place closed. You shoes are being held hostage by landlord. If you paid by cc then try to call and Dispute the charge for failure to deliver service. What a bunch of crooks. read more

I left a leather jacket to be cleaned & conditioned over a month ago & still no word. They are closed on Wednesdays or I would call & get my jacket back today. I paid almost $80 up front and with no guarantee. I thought it odd at the time but just wanted to have the jacket taken care of. I thought it would take about a week... I'm pretty sure that is what I was told by the person I left the jacket with. For some reason I thought this was the best place in town for this job. My dry cleaner ships leather items out of state & I didn't feel comfortable doing that. When they open, I will try to get the jacket back and do the job myself. Hopefully I can get a refund. I actually hope they've not done anything to the jacket after reading reviews. Update 1: 3/24/16 I called to see if my jacket was ready. The lady didn't remember my jacket & asked what work was being done. I told her that it was being cleaned and had a couple of cat claw punctures. She asked for the ticket number which thankfully I still had, but I don't think it provides them with any information except that I have proof that there ever WAS a jacket & that I left it with them. After giving the ticket number & describing the work being done, I was told that my jacket was still not ready. I don't know how she knows if it is ready or not as she didn't remember my jacket at all. I told the lady that I wanted to come get my jacket and be refunded because it was taking too long. I was told that I would not be refunded because they had already done some work on the jacket. Again, how does she know? She doesn't remember the jacket! She also said that I couldn't get the jacket because it was not at the shop! I then asked for a partial refund & asked when I could get my jacket. Nope! No answers, no refund, & no jacket today. As it stands, I'm going to call tomorrow to see when they will release my jacket. This is unbelievable! I left the jacket with them on 2/18/16 & today's date is 3/24/16. I paid $76.84 for this. Update 2: 4/2/16 I called & spoke with the woman over a week ago & she told me she would call me at the beginning of the week to let me know when I could come get my jacket. Today is Saturday, April 2nd. She never called & I've called the shop at least 5 times & the phone is never answered. I don't know if they are not at the shop (though I've always called during business hours) or if they are not answering my calls. Either way, it's not looking like I'll be getting my jacket back any time soon (if ever). Update 3: 4/2/16 I called from a different phone. The owner's son answered the phone! First, I asked if I could come get my jacket & of course I was told that it was not ready. I then asked if I could come get my jacket regardless of it not being ready. I was told it was at their house being cleaned. I asked if they would bring the jacket to the shop so I could come get it. At this point he asked for my ticket number. I gave it to him and then I could hear his mother in the background telling him what to say, which was the usual litany of, "Your jacket is not ready but when it is, we will give you a call." I asked if they had not been answering my calls. No answer. I asked how they managed to stay in business if this is how they did things. No answer. He only parroted back what his mother was saying in the background, "Your jacket is not ready but when it is, we will give you a call." What a nightmare... Smh Update 4: 4/18/16 Since they are not answering my calls anymore, I went to the shop to ask about my jacket. It wasn't at the shop & it wasn't ready... Big surprise. I asked that she bring the jacket to the shop so that I could pick it up tomorrow. She agreed to do this after I told her she could keep the money I had paid even though they had not done the work. Update 5: 4/19/16 I went to the shop to get my jacket & it was not there. The lady said she had forgotten to bring my jacket with her & that I would have to come back in two days because the shop is closed on Wednesdays. She didn't even offer an apology. I was speechless. I just turned around & left without saying a word. I am so appalled at the lack of professionalism & just plain bad business practices of these people that I really have nothing more to say. There is not much left that these people could do that would surprise me... Well, if my jacket was actually clean, conditioned, & at the shop, I would be surprised. Update 6: 5/26/16 I've contacted the shop twice since my last update. I've only gotten the run-around about my jacket. I've filed a claim with the Better Business Bureau. I would suggest you find somewhere else for your leather repair needs. I hear that Hacky's does decent work. Update 7: 8/9/16 Business never responded to BBB's 2 attempts to contact them. On a whim, I happened to be in the area & dropped by to see if my jacket was at the shop. It was finally there but it was in the same condition as when I left it with them 6 months ago. Not surprised. read more

When I took my boots in to have the zipper replaced I was told it would take 3 months do to back log. That did seem like a long time but ok I am understanding. So I paid upfront and left excited to have my best shoes fixed and ready for the cold weather. I checked in two months later hopeful they might be ready but they were not. And they couldn't even give me an estimate as to when they might be. So at the 3 month mark I tried again. Still no. So a few weeks later I try one more time. Still no so I ask for my shoes and money back. They refuse. Says they can't refund me (even though they haven't done the job) and they don't even have my shoes at the store. Because "we do those repairs at our home". Now I'm beyond suspecting they are just trying to rip me off. So I made it clear I want my shoes and money back by the next day. And guess what....I go in today and just so happens my shoes are ready. So I wait for the guy to shine then up as he insist on doing. After that I get them and inspect them. They stitching is way off. It's not even stitched in big sections. And it's clear this was rushed to be finished today. I am so beyond disappointed and my boots are probably going to fall apart. Please do not use this business. There are other places in town. read more

They ruined a $400 pair of Frye Boots. Took them in for a zipper in January was told 6-8 weeks and got them back on july 18, 2016. Cut leather away that should not have been cut, cut the zipper stop off of new zipper. Now you cant zip the zipper without catching your sock. This is a very very poor quality shop. I read the reviews on their website and all were raving about the quality. I would not take anything to them at all. Have the boots at another repair shop now, not sure if they can be repaired now or not due to the cuts that were made in the leather. We were taken in by the reviews and thought it would be a good place to get repairs. They even tried to glue the leathers straps on instead of sewing them in place like the factory, needless to say the glue did not hold and the boots haven't even been worn. read more

This place is the most terrible business I have ever encountered! My shoes were supposed to be ready on a certain date from the ticket they gave me so I drive 40 minutes to get them and the sorry lady tells me they aren't here Do not waste your time, do not know how this place is still in business! Rip off! read more

I dropped off a pair of pumps to have a broken heal tip replaced and a seam repaired on the sole. There were some gashes in the heels as well that they said they could totally repair. It was $7 and they told me they would be ready in a week. The $7 was reasonable but I thought 7 days for this was a bit much. I didn't complain though and hoped for the best. I called the next Friday to see if maybe I could pick them up that evening. The woman told me they weren't quite ready yet but would be ready just after 9 in the morning. When I got there (at 11 o'clock) she said they weren't quite done but should be done in about 15 minutes. I was annoyed but what could I really do? I said okay and came back in 15 minutes. The gashes weren't totally repaired and whatever they used to fill it in was still kind of gummy which leads to believe they didn't begin the repair until I walked in that morning. The sole wasn't repaired at all... not even touched. The heel tip was replaced but once I got them on, I realized that one was just slightly taller than the other. $7 lost but worth it to know that I won't be bringing any other shoes to them. read more

Very poorly run business! I took a pair of sandals to be repaired, called & stopped by several times only to be told they were not ready due to shop owner being extremely busy working this job & another. Long story short, I attempted to pick up the sandals several times or the next few months and finally just gave up. That was over a year ago and I have never heard from them regarding the shoes. Would not recommend this place. read more

EXTREME RIP OFF! This place is overpriced and very poorly run. Brought in a leather bag that needed 1 strap repaired. I was told it would be impossible to simply stitch the broken strap and needed to pay $50 to have both straps replaced. Was told they wouldn't be able to use the same color leather and would need to change to black (from tan). I was hesitant about going forward but ended up paying anyway because I wanted the strap done. I was given a 2 month estimate on the repair which I thought was extremely long. They continued to put me off when I called to ask for my bag over the past SEVEN MONTHS. I had to go in person twice to get them to give me my bag back because they couldn't locate it when I called. I'm gathering that their strategy is to take long enough to wear the customers end up forgetting/giving up on their items after paying up front. I am assuming the repair was done the same day I came because it was just a couple stitches which originally was "impossible" and I'm not sure it will hold up for very long. I was refused a refund for my $50 for the "extra leather needed for strap replacement" even though they did not end up replacing the straps after keeping my bag 7 months. Run before you get cheated out of your money! read more

I will never take another item to Neal's shoe repair again. They had repaired four other shoe issues for me. While there were small issues, and they are disorganized, my last experience was unbelievable. I took an expensive designer bag in for a zipper repair. Three months later, when it was ready, I picked it up. Immediately after leaving I unzipped, and the zipper separated behind itself. The next day I returned. I was told they would fix it for $22. I said no, I picked this up yesterday it's first repair was botched. So I left the bag, and was told another 2 weeks. I returned, and she remembered me. Then, when I didn't have my ticket, she said "the bag doesn't exist". She continued to call me a liar (not an insinuation, but literally), and claim they never repaired anything for me, suddenly not remembering me, despite having my other tickets and receipts. She also claimed to have had the bag, but that I never brought it back in. She said, "her husband wouldn't have repaired with a bad zipper". They "looked" for it, and after an hour was told finally and repeatedly, "the purse doesn't exist." I went home, found the ticket, and returned. Suddenly, they found the purse. It was mangled and torn all on the top where the zipper was installed and onto the sides. It was clearly intentional. I had been charged $45 for the repair, and they refused to refund it or pay for any damages. She even threatened to call the police on me when I refused to leave without my money returned. I also had a pair of $3000 men's shoes in repair. She would not give them to me. I had to have someone else come pick them up because once I was out of the store, she locked the door. I have never in my life been treated so horribly. I do not see how they are still in business. read more

Boy do I wish I had read reviews prior to doing business with this company, whom I'm shocked is even able to remain in business! Do yourself a favor and find a reputable company instead. I dropped off a small leather shaving bag needing a new zipper in November of 2015. Understanding with the upcoming holidays that it could take longer, I was told it should be completed possibly before Christmas, then prepaid for the service. Long story short, after many many attempts later, I finally received the bag in August of 2016. Why it took over 9 months to remove and replace a zipper on a small shaving bag absolutely baffles me. My spouse and I both called and dropped in numerous times asking for an update on the bag. Each time, we were told it was not ready and they would not give a time frame when it would be other than vague responses of "within a few weeks" or "soon". We too, as other reviews have mentioned, were told the item was at their home when we requested to receive a refund and pickup our property. This is the most unprofessional place we have ever encountered. There was never any apologies and the zipper really isn't up to par. I was also going to leave a pair of cowboy boots to be resoled back in November, but knowing what I know now, so glad I didn't make that mistake. read more