Rena Lawson and staff very friendly do help you in any way does the foot test would recommend…read more them to go try them out they are awesome

It took some time to get the fit right, trying on several pairs of boots in different sizes. I…read morefinally settled on a 10, which felt great even though it was two sizes smaller than what I wear in other brands. I wore my new boots out of the store, and within 50 yards I realized I might have gone just a bit too far on the down-sizing. I could feel my toe just touching the front of the shoe. Mike was great about exchanging for a half-size up. Very happy with the store and the boots.

I am so glad that I read the reviews first. WHEW, I almost gave them my business. Thanks to…read moreeveryone for taking time to post your reviews. Very helpful.

How is this place even in business??? I wish I had read the…read morereviews before I went in. Messy, dirty, disorganized, bad customer service, and bad cleaning job. This place is a joke and it's obvious the owner's are in on it. The biggest mistake I made was paying for the cleaning up front. This apparently gave them no incentive to do any sort of work for 6 weeks!! I had to come back 4 times and each time was told they were "about to be cleaned again", which is hilarious because they look exactly the same as when I brought them in. Don't waste your time or money. Run. Far. Away.

I took a small bag to have the handle moved. It was done that day and the work was excellent. I…read morewas very happy with the work and will definitely go back when I need more such work done. The gentleman I talked with was knowledgeable and kind. Thank you so very much !!

This place makes you pay upfront. They do not stay open as advertised. They will not answer their…read morephone. We have gone twice to pick up shoes wh have paid to be repaired when their website says they are open. Called both times no answer. They have NO RESPECT for the time and cost of travel of customers who have already paid them.

Took a minute but we finally figured out how to resew my belt. I'll take them another when I find…read morethe material.

He was very helpful with my issue. I'm proud I stopped by his office...!!! I wove Bach for Mr…read more Smalley to fix my Shoes.

The shop is dated and cluttered, however, I was happy with the work they did on my two pairs of…read moreboots. I would use them again. It's a disappearing trade so I hope they will still be around.

I took two pairs of brand new boots in to have speed hooks installed where the top three pairs of…read moreeyelets were. I was very pleased with the job that they did on them! This kind of shoe repair shops are rapidly disappearing in our country. We once had two shoe repair shops in Oak Ridge, but the last one closed their doors over 10 years ago. I recommend Custom Shoe Rebuilders for your next shoe repair job!

Very, very nice people. Fix my shoes while I was there. I would go back again anytime I highly…read morerecommend them.

Fast friendly service, no attempt to sell something I didn't need. He fixed my boot's while I…read morewaited. Fifteen minutes later I was on my way. Reasonable price for what I needed.

I brought my wife's boots and a pair of loafers that I haven't worn in ages. Roger repaired and…read morerefinished both shoes to a condition that was like new. Very happy with his work. The cost was around $80/shoe -- so $160 total for me. But, in effect, these are new shoes again. So, it is cheaper than rebuying a shoe (if it's a costly dress shoe or boot). This is definitely an old-school business. Cash upfront and the shop looks/feels as one would expect -- shoes, equipment, smell of varnish. It's kind of nice to see in a world where everything seems to be disposable. Give him some business if you have the need to rejuvenate some shoes, belts, luggage, etc.

Fast thorough professional work. He's got a sense of humor much like my own do we communicated…read morewell. I will go back.

This is the Burger Man out traveling and puts a lot of wear & tear on my shoes, and the brace that…read moreI wear. My strap broke, and I went and visited Charlie and his son Joel, and they fixed it like new in just a few minutes and had the Burger Man back on track. They operate a business that is one of the past, shoe repairs, purse and leather repairs, and if your zipper breaks, don't worry, just take it to the Shoe Repair & More and let Charlie and his son fix it. And it won't cost you an arm or a leg and will save you money, so you don't have to throw your shoes and purses away. Thanks, Charlie and Joel, you saved me time and money.

I had a pair of 20 year old White's Packers resoled. These guys did an amazing job! Top it off you…read morehave a young man learning the trade from his father! I cannot stress how highly pleased I am. They said it'd be about 5 weeks there finished them a week early. They restrained the edges and cut me some custom kilties! They even called me in the middle of the resole to check how I wanted to do my heel stack due to a high difference between the new and old heel cap. 10/10 I highly recommend!

They altered my belt on the spot! I will be back with a couple of purses. Fair price as wellread more

BEWARE!! Both he and his wife are thieves who take advantage of their customers. She charged me $45…read moreto repair the straps of these sandals. When I came to pick them up, they weren't done so he put black shoe polish on the straps and handed them back. It took less than 5 minutes, and they still look awful. GO ANYWHERE BUT HERE.