We originally sought out FN to design around a swim spa that we were going to have installed for…read morelandscape & hardscape. We paid such a premium price for a frustrating experience: over promising and under delivering. From the timeline expectation (From start to finish approx 2 years) We had to reach out to the company consistently for updated timelines on the project.The company has also poor communication amongst each other, Which caused even further delays. We worked with James for a project manager. We appreciated his candor and usual responsiveness in the beginning. Although it wasn't uncommon for a whole month to go by with multiple unanswered emails. There was minor issues continuously, some of the major included: *The Design. Our designer was Bruno, who did a good enough job (we sent Father Nature a swim spa .pdf installation guide, so he could design around the specs) While his design was very nice, during the execution of it, modifications had to be made for functionality AND safety. We found their 3d computer rendering imaging pretty deceptive. The biggest issue here was a lot of confusion around clearance pertaining to the swim spa. (Although it was stated in the .pdf) *Our sales manager was Cameron. Concerning the cost proposal, We were shocked to spend tens of thousands more as not everything was included. While unforeseen circumstances happen, Cameron (who presented our proposal) was not detail orientated when it came to outlining what we will need to pay for to have the backyard that was proposed. Some example: Concrete base pad for the swim spa, Trenches dug, Gas line, Seating/bar area, Lighting package- some path lights were installed instead of uprights, There was Not ENOUGH lights proposed, as they did not measure it out-leaving the south side of our yard in the dark. Cameron did attempt to amend some of this pricing and adknowledged our frustration. He did add an additional 12 inches of fence for free (To mimic the 3d rendering image they presented) *Concrete work that the average eye would question and professionals would call embarrassing. Measurements that are off with an uneven result. Not smooth. *The work team was lead by Oscar, who we didn't have arising issues with. He is friendly, approachable and kept communication open while him and his team executed the project. There were days the work team was pulled away from our job to finish up other pending jobs, although I don't fault Oscar in that. *Our plants arrived earlier than the the work team were able to plant them-leaving myself to have to unexpectatily care for them. We also did have to utilize their plant replacement policy. We were initially told one year, but when we reached out, they said it was only a six month warranty. (Not ideal when these are planted fall, and some of these plants won't show until the following summer time.) A a few did not make it, including a cypress tree. We did get them replaced, but there was concern the tree didn't get enough water. (Did I mention FN did our irrigation???!) *May 2022 The irrigation was not connected. (Which I was informed by our typical irrigation company), I reached out to Father Nature to fix it. Luciano was one of the guys who did the original wiring in the fall but then we were introduced to Carl, who had to come back out to fix it in the spring. *The last pending item of our project was a seating area designed by Bruno. The concrete walls had holes in it and didn't have a "finished" look. Not being contractors ourselves, what we had to go by was that beautiful 3d rendering image plus the proposal stating: "smooth finish on exposed areas". Asking Cameron and Carrie about this type of look, they stated that the holes mean we have "strong walls" ...(Whew...I hope so?) and it was suggested we could have an epoxy paint on there for a more finished look. It was also suggested we do a "back splash". We decided to go forward with that. Father nature did some brief amending on this pricing, but it was still thousands more-another unexpected cost. *The seating area Benches, Originally discussed with Cameron, for the remainder of our project our contact person was James. James told us he took measurements and ordered brackets. Months later after radio silence, we were introduced to, yet another Father Nature employee, Chris Sheer, the president of the company. Chris' did measure. We found out brackets were never ordered. *Dec 2022 we sought out to requested a final bill from them as they went dark again. When the final invoice was sent, we noticed some of their service descriptions were not accurate with the work that was actually done. We settled on a price and on Jan 2023 we paid the final bill. We do get a lot of compliments on our yard. It has a lot of very beautiful features but we would not have taken this bumpy journey again with this company.

Absolutely did a great job on my landscaping. Highly recommended. On time and on budget! Bid wasn't…read morethe cheapest one I got but you definitely get what you pay for. Their team whole team is top notch.