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    Neb Medical Services

    3.1 (9 reviews)
    Closed 9:00 am - 5:00 pm

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    Fitzsimmons Home Medical Equipment

    Fitzsimmons Home Medical Equipment

    2.4(24 reviews)
    1.6 mi

    I haven't really had the issues some others describe here. A sleep study in 2023 determined I had…read moresleep apnea and the University of Chicago doctor arranged for Fitzsimmons to supply a CPAP and related consumable supplies. I had appointments to be fitted for a mask and review operation and maintenance schedules. This was all painless and the person who helped me was great and answered all my questions. She provided a printed schedule for replacement of certain parts (filters, masks, tubing and chamber) with time-frames showing when I should order them based on insurance coverage. Easy enough. There's a specific number I have to call to reorder supplies. Usually when I call, the person checks my schedule and can tell me what I'm eligible for based on insurance, which is also helpful. The only issue I ever encountered was possibly due to miscommunication or misunderstanding. I called and tried to order supplies this spring and the person I spoke to this time said I needed to give them a credit card due to some new policy for 2025. I've had enough medical billing errors to know any kind of prepayment or auto billing is a very bad idea, so I declined. I decided I would instead try a different company who also had convenient online ordering. That company was uncommunicative and I waited a month with no supplies or followup. Finally I called and canceled and went back to Fitzsimmons, who this time didn't request a credit card... not sure what happened there. I get a text with whatever co-pay wasn't covered by insurance, I check it against Blue Cross to make sure it's correct, and pay it through their billing portal. The people I've spoken to have all been completely fine. I've had zero issues with rudeness. Overall, apart from lacking online ordering and the weird credit card misunderstanding, this company is pretty together and easy to work with.

    Their billing department is horrible. In a 10 day period I received three different invoices. When…read moreI called to ask why they cannot just send a combined invoice, they took no responsibility and blamed my insurance. Plus, they won't stop calling me trying to sell me more supplies that I had just received weeks before.

    Neb Medical Services - medicalsupplies - Updated June 2026

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