Worst CVS I have been to. Everything is locked up and staff is unfriendly. An experience I had a…read morefew months ago was a security guy stopping me at the door and asking to see my receipt for the two Celsius and pack of protein bars I had bought. When I said I didn't have it (the self checkout machine didn't print it, but I had paid), he said I couldn't leave until he saw proof of purchase. He walked me back over to self checkout and got another staff member, who at first tried to make me pay again for the items I had already purchased. When I told him that, he went through the machine history and reprinted it. Meanwhile the security guard told me "be patient princess", which I found incredibly condescending. I would recommend any poc especially to stay away from this store.

It's a nice CVS, large store with a minute clinic. I was surprised to find that the pharmacy wasn't…read moreopen when we were there. My biggest complain is just how expense every item is and the fact that the app has completely different prices than the store. The staff who was working was nice and helped me find my item.

Responsive to their customers. Ready to help and answers phone calls. Delivery service is…read moreexcellent. They are the best .

Has a neighborhood non corporate feel. People are very nice. Occasionally they don't have something…read morein stock but they always special order. But they do have LOTS OF stuff!

The rudest most unhelpful staff are found here. If want to be disrespected, lied to and generally…read moretreated poorly, go ahead and waste your time and money.

Nice pharmacy! But there are occasions when there's not enough staff behind the counter, and the…read morelines are long!

This Walgreens location is a convenient and reliable stop for everyday essentials. Whether you're…read morepicking up a prescription, grabbing household items, or doing a quick snack run, it's an easy one-stop shop in the area. The store is generally well-organized, with clearly labeled aisles and a clean layout that makes it simple to find what you need. The pharmacy team is typically efficient and helpful, answering questions and keeping the pickup process moving smoothly even during busier hours. Beyond prescriptions, the store carries a solid selection of over-the-counter medications, beauty products, basic groceries, seasonal items, and personal care essentials. The checkout lines can occasionally get busy, but staff usually work to keep things moving. Overall, this Walgreens location is dependable and convenient, especially useful for quick errands or last-minute needs.

My medication was delayed for more than a month because I was initially told that it was out of…read morestock and would need to be ordered. After waiting more than a month, I went to Walgreens to pick it up, only to be told by a pharmacist that my insurance did not cover that specific type of medication and that they did not have it available. I was asked to wait while she looked into the situation. I waited for more than 30 minutes and then politely asked if she could contact a nearby CVS to see whether they had the medication in stock. After another 30+ minutes, I went back to ask about the status. Instead of receiving assistance, the pharmacist became extremely rude and started yelling at me, saying that no one at CVS was answering the phone and that she had already been helping me. The situation escalated, and I raised my voice as well. She then accused me of yelling at her and told me, "Go away!" I found this behavior completely unacceptable and unprofessional, especially from a healthcare professional dealing with a customer who had already been waiting more than a month for necessary medication. Fortunately, another pharmacist at the same Walgreens was extremely helpful. He was able to find an alternative medication for me right away and treated me with professionalism and respect. I later contacted the Walgreens manager and filed a complaint. I also suggested that management review the store's security footage to understand what happened. The manager apologized, which I appreciated. Walgreens in Needham: I hope you will take this complaint seriously and provide appropriate professional and customer-service training to this pharmacist. No customer should be treated this way, particularly when they are already dealing with the stress and frustration of obtaining their medication. I sincerely hope this experience is addressed so that other customers do not have to go through the same kind of toxic and disrespectful customer service.

We have used this CVS for the last 20+ years.........ALWAYS a hiccup...always! Candy on sale …read more.. but, not that one - the one advertised, prescription ready in an hour...it was sent back because you didn't pick it up within 14 DAYS, it will be ready for pick up in an hour except that hour we're closed...we'll order that for you and call when we're ready...days go by as does your reputation! Half of the sales staff don;t speak clear English...one has to ask for a supervisor then, it's a coin toss...oops, sorry wrong coin.

i get my medications and refills pretty fast i realy have no problems there it can get busy in…read moregenral most staff are polite they take the time if you have any other questions call backs are less then a hour covid shots and other vacines are in stock most time pharmcys deal with so many things cop payments rude custmers the place is clean no clutter nothing blocking areas all in all it works for me and realy no problems. NEWTON HIGHLANDS EDDY/ JESSICA

Improperly staff at pharmacy counter. I am standing 1 minutes in a line that is more than 12…read morepeople now... One person working, inefficient process even with multiple people working there... quest should allow people to independently can in and facial scan if needed, see prescriptions , pay on line and then only have clerk verify person, payment and hand over prescriptions... a joke .. Walgreens down the street better service... and this town has 2 CVS's ... one as bad as the other...CVS corporate must be bunch of losers not promoting operational efficiency.

Could not get a human pharmacist on the phone to ask about the availability of a medication not…read morecurrently in my prescriptions

Max (the pharmacy tech) made our experience A+…read more We are so grateful we found this particular CVS! Thank you thank you thank you!

Worst pharmacy ever The staff is truly incompetent and…read moreunhelpful Went there 4 times to pick up medication and left empty handed because I wasn't in there system Enrolled in their system the day before

NO PROBLEMS i get my Rx have waite short time just like…read moreany other Rx my questionsa got anwered no one is rude co pay ments are ok no biggy but store workers are loud they dont stop talking to each other from each aile women at register need stop talking so loud in spanish back forth not enough peopel at the reqisters ASHLEY

The store itself is big, and clean. There is a big parking lot and it's right next to Whole Foods…read moreand a gas station which makes doing all your errands at once easy. The pharmacy is ok- the line is often very long. They are nice but it typically has not been a quick in and out experience for me.

More than disappointed with this CVS store…read more For the actual store, I had no HUGE issues. The store was extremely organized and they had everything I needed in stock, yet it was a bit small than preferred. Yet, so far 4 star CVS. Then I come to checkout. With only a 12-pack of Nestle small Water bottles, and a few other small items. My cashier was "John", and his nametag read, Assistant Manager. He was friendly at first, yet when the 12 pack of water came up at the register at $2.67, and the sign read $2.19, he basically said it couldn't be. I brought him over to the sign which read "2.19, Nestle PL WTR 12PK" (PL is for Pure Life). He said he would match that price, and would fix the error. Since that item is a grocery item, and CVS sells more than 100 grocery items, by state law, I am supposed to get one unit of the water for free. Specifically, this happened at the Dedham CVS Pharmacy at 947 Providence Highway, a few months ago, when manager Melissa handled it personally, and took an interest in trying to get the law posted at that store, and to figure out why they didn't have them posted. She also gave me my item for free. Here, this guy "John" turned sarcastic and rude and ended up still being friendly, yet not giving me one unit of the water for free, he put in a $1 off coupon. I guess, CVS corporate will have to get a call about this. He said "You're going to go the law about $2, it's going to cost $10,000 to go to court over $2", it's a law they are supposed to go by it. Plus, the other CVS down the street, on Route 9 is remodeled, hassle-free and consumer-friendly, without John. He was friendly, and astonished at some points, so I'll give him credit for not being miserable, yet really, you couldn't have just given me one for free. Hopefully, CVS corporate can send me a gift card for $2.19, so I don't have to contact the Division Of Standards. After all that, my receipt (which I posted a picture of), reads "1195 Boylston Street, Brookline MA 02146". INCORRECT! Should be "1195 Boylston Street, Chestnut Hill MA 02467". Annoying and in need of fix. Overall, fine store, just don't go looking for customer service. There is barely any good service at this location. UPDATE : 9/17/15 : Called corporate and got call back from store manager saying that the city line is in the parking lot so Star Market is in Chestnut Hill and CVS is in fact, in Brookline, therefore, CVS.com is incorrect, saying it is in Chestnut Hill.

" worst RX in America " This RX is the worst in America …read more RX means pharmacy for those that don't know . It is terrible , they lack empathy and basic humanity. They are lazy . To get answer to a question is like pulling teeth . They messed up my RX as well . It was difficult to get it correct without my doctor being on stand by . This is the low bar of pharmacies , unfortunately. I live close so it really is unfortunate.