I have been a patient for over 4 years at the Carrollton location…read more I am totally satisfied with their entire staff. Dr. Parmar is great, he takes the time to answer questions, and clarify any misunderstandings I may have. Monica is the same. I have seen her more than Dr. Parmar lately, and I have had great experiences every time. Attention to detail, caring, and great depth of knowledge. The entire office staff is fantastic. After a few years they know me by voice when I call, and take the time and care to get answers to the questions I have outside of my appointments. I know that if I am promised a call back, I get one! The aggregate score is 5/5 and would go higher of the math worked that way!

Dr. Parmar is great. He spends time listening to your concerns. I have had excellent care.read more

I love dr. Mullins and his staff. They are always able to get me in when I need a last minute…read moreappointment. He's genuine, caring and does not try to sell you his own agenda. The ladies up front are diligent and on their A game. They work well together and all know what their jobs require them to do. Dr. Mullins is apparently very popular though so if you are interested in seeing him (which I recommend) make sure you are up for the wait!

Excellent doctor! My case was fairly complex and worked hard to help me. When I left Dallas, he…read moregave me great advice about how a new location would impact my allergies. A good guy and a fully competent practitioner who knows his specialty. FWIW, I don't get people who complain about the doctor when their insurance didn't cover the cost - that your insurance, not the doc.

I've been going to old town family practice for several years. My experience has always been…read morepleasant, and staff is always friendly. It's easy to reach and has reliable parking. Walls are a little thin, but that's just a building issue. Medical staff changes somewhat frequently but I have no issue with them in any case.

Although my in office experience was pleasant enough, a few weeks later I received a bill which was…read moreodd because I made sure I would not owe anything before I got there and before I left the visit. Turns out, they charged me for an entire "second visit" because they simply stated I needed to see a specialist about one of my concerns and gave me a referral. No one mentioned a single thing about charging me just for them to tell me to see a specialist. Absolutely ridiculous. I will not be returning to this office. Extremely annoyed and disappointed that offices continue to screw people out of more money. I recommend going elsewhere or asking very specifically what your visit covers and which QUESTIONS cost extra...

I was seen this past week for persistent vomiting, something I've dealt with before. The doctor I…read moresaw was Doctor V. Nandimandalam, and from the very first interaction to the last, she did not hear me as a patient, she did not express compassion. This doctor's bed side manner was deplorable. She spoke over me repeatedly and would cut me off when I attempted to speak and advocate for myself. I also later discovered that she broke HIPPA law by sharing my test results with my mother whom was present without my consent in secret. I don't believe this physician is fit for direct patient care, as she gave me a terrible experience when I was already feeling awful, and she broke the laws that protect my privacy.

Fantastic staff! The nurses, doctor and radiologist who took care of me were great. They were kind,…read moreprofessional, and pretty funny too! I called back today with a question about my medication and the nurse on staff, Valerie, answered my question with such kindness and empathy, it truly made a difference to me. I really appreciated it. I hope I don't come back, but if I have to, I know I'll be well cared for!

After my beloved PCP retired/moved out of state, I decided to try Bridlewood Family Healthcare due…read moreto proximity to home and because my prior PCP had stated that my medical records would be transferred there. The front desk staff was nice and the MAs friendly. They apologized and thanked me when I mentioned that I found a 6 day old urine sample in the restroom. Dr. Glaser was not friendly towards me. My visit was to be a new patient physical. He did not engage or try to get to know me at all. My face to face time with him was less than 10 minutes, and the only thing memorable that he said was that my insurance might not pay for my updated tetanus shot (they did). I went downstairs to do lab work and was there for about 30 minutes when they finally realized that Dr. Glaser did not order lab work because I had done lab work 7 months prior. Fairly certain that lab work is part of a physical...but whatever. I had already made up my mind that this man would not be my new PCP. A PCP should be warm and engaging, and someone who will listen to their patients when they are concerned about something - Dr. Glaser checked none of these boxes. Fast forward a few weeks later to the billing nightmare that followed, my insurance covers an annual physical (including the lab work he wouldn't order) 100%...but the first bill was coded as a new patient appointment, but they left the physical off. So I had to call the office about this...they made my patient responsibility $0 in their system, but then rebilled my insurance company with duplicate charges and overbilled by almost triple. I decided to call BCBS directly since I had yet to find a competent individual to help me at the practice. The insurance rep told me that one of the codes used on the new bill was for a psychiatric evaluation...OMG! I explained the whole situation again, and BCBS filed a grievance and the billing did eventually get situated. I have talked to others who have noticed similar billing issues on their statements from this practice...so definitely watch your EOBs here. Unreported overbilling is sadly something that happens too often in the medical world. I have given up on ever seeing my 7+ years of medical records from my prior PCP. I am fairly certain they went into an abyss of some sort in this Bridlewood office of confusion.

I've been going here for about 4 years now and I love this office. I've never had a bad experience…read more Getting in touch with someone on the phone can be frustrating for those that are not technically inclined. But if you use the Healow app, the docs are pretty quick to respond plus your care needs are documented. I started using Bridlewood, Dr. Glaser and his staff because the last office I was at didn't listen to me. I'm diabetic and trying to find the right medication has been much trial and error but my last office brushed off my errors. So when I first started with Bridlewood, Michelle Hampton heard me and started me on my way to finding what worked. I was sad to lose Victoria Thomas but it was an easy transition back to Michelle and they really do care. I have trouble with getting medication but that's due to my insurance not the office. Michelle and her team have been in constant communication with me and are eager to help where they can. I've had nothing but a pleasant and stress free experience working with the Bridlewood staff. My one complaint would be that I never got an Amazon gift card!

I had a recent hospitalization at Texas Presby in Flower Mound. I was told by the hospital to…read morefollow up with my PCP but he moved recently and is too far for me to continue seeing him so they recommended I try and follow up with any Texas Health provider since it was all the same system and they could easily access my files. I found Dr Olivier through my insurance. I went to her website and marked that I had not been seen in that practice in the past 3 years then I selected the option for a new patient hospitalization follow up and proceeded to make myself an appointment. I received a text confirming my appointment. On the day of my appointment, I found (and paid) a babysitter to watch my son to make the appointment smoother. When I showed up, the lady at the front told me I had no appointment. I kept insisting I did (she didn't even seem interested in trying to verify anything and I had to reiterate about 3 times that I had one), so she finally asked my phone number to look it up. After giving my phone number, she told me they cancelled my appointment because they are not accepting new patients. I told her I selected new patient hospitalization follow up and she told me it didn't matter because they were not accepting new patients. I then asked why they didn't bother to let me know they cancelled my appointment, and she told me they sent me a text message. I asked what day they text and she said July 18. I checked ALL my texts and the only one I got from them that day was the one CONFIRMING my appointment. I tried to show her the text and she wouldn't even look at my phone. I asked why they text instead of calling to let them know and in a very condescending and rude tone, she said "that's just how we do things". I understand if you're not taking new patients. But if you're not, then why was I able to make a "new patient hospitalization follow up" appointment? And if it's a mistake, why are you just going to text someone saying an appointment was cancelled because they can't accept you? And then when they never got the text, why be condescending and rude instead of apologizing and trying to be helpful?! She was just so dismissive and made me feel like it was just my problem and I was the one who messed up. And for reference, I attached the text message I received. Dr Olivier might be a good doctor, I don't know. But her staff could definitely learn some kindness and etiquette. I walked a couple suites down to suite 125, which is another Texas Health PCP and the ladies there were so much more helpful and kind.

Dr. Olivier is an amazing physician. She spends a lot of time assessing every single visit. She…read morereally cares about her patients.

I have been going to Dr. Trotter for a while now and can honestly say that not only does he treat…read moreme like family, but he also has the expertise and wisdom you want in a doctor. His nurse is so kind and helpful. In this office, I feel heard and seen. I never have felt rushed and he makes sure I am good before I leave. I am so lucky I am his patient.

We like the doctor but we found another doctor closer to us. The office recently sent me an invoice…read morefor a visit my husband did 4 years ago. A $1k bill. We always have a great healthcare and this is definitely not acceptable. I called them 3 times to discuss. And never received a call back. Is this a scam??? So annoying. Updates- Someone finally called and she was rude and told me because she started back in Feb she couldn't really answer why they just billed me 4 years later. How ridiculous it is. Just because someone is new, and she was unwilling to make any research.

WORST DR PLEASE READ My mom had a colonoscopy JULY 2025…read morewhere a polyp was removed, and it turned out to be an 8 mm neuroendocrine (carcinoid) tumor. She was not told about this result for UNTIL APRIL 2026. 8 MONTHS LATER Eight months of my moms life went by without knowing something potentially serious was found in her body. No call, no follow-up, no urgency--nothing. She trusted this office with her health. This cancer is fast spreading when my mom could have treated this almost one year ago. Finding out something like this so late is not just frustrating, it's scary. Patients deserve timely communication, especially when it comes to pathology results. There is no excuse for this kind of delay. I cannot recommend this doctor based on my experience. What should have been a straightforward follow-up turned into unnecessary anxiety and a complete lack of accountability. They will be getting a lawsuit very soon.

disclaimer: the VA sent me here so take it for what it's worth…read more Can't give a yes or no if i have a condition even after labs and biopsy. Called four times asking for an answer and that they were waiting on ANOTHER set of labs which i understand can take a while but still haven't heard from koya. I've only spoken to receptionists who tell me they'll ask koya and give me a call back. It's been two weeks and four phone calls later. I've never wrote a review until now because when I can't tell my doctors what conditions I have due to poor miscommunication, everything else lags when I'm trying to figure out what's wrong.