I'm leaving a 1 star rating which I'll go through fully and explain my reasoning as to such. The neighborhood house clothes closet. This is now a former shell of what it use to be. For context I've been going here since I was a baby, now I'm currently a adult as we speak. When I was a child the staff there use to be extremely kind and greeted people, for clients such as what I and my parents fell under we were able to gain stuff to help us immensely due to low wages. Such as every month you can come in get 3 tops, 3 bottoms, a jacket or winter coat, a blanket/sheets every 6 months, socks, underwear, bra, shoes every 3 months. The staff there would even point out stuff to people there whenever they would have good items such as clothing or furniture, Because the clothes closet was intented for people not making enough money to get clothes on their back, and necessities. Not to mention everything they get is **donated** not sold to them it's given. They didn't have it open to the public originally due to it was connected to neighborhood house, however slowly they started to implement cost if clients wanted extra clothing however at highest something would cost was $5 at most and that's if it was furniture, and slowly was open to the public after years. But ever since they got new management they have become a former shell of what the use to be, now they're using their donations given to them to make a quick buck and it disgusts me. Clients now can only go 6 months out of the year when 2 years prior they could go every month because it was intended for families who make less money. You can only get a winter jacket and light jacket once every 2 years (so if you have growing children good luck keeping them warm) and same thing for bedding. Next they now have become full on money goblins, everything they have is given/donated to them and they are taking those donations and selling them for ridiculously high prices raging as high as $100. In fact they are even putting aside items for resellers to buy off them before anyone else can get to them which I overheard the visit I had today. Furthermore they now have implemented tables/racks that clients cannot even get items off them for free like this was intended for selling purses as high as 20-60 dollars. And due to them now trying to make a quick buck their racks are over filled to the brim with clothes to the point you can hardly move the clothing to see what's there in the racks at times, especially the coats it's absolutely ridiculous. And last their staff is extremely disrespectful. Everytime I try to great them I'm always met with a scoff or annoyed sigh, and they nit pick the clothing like it's coming out their own wallet. Overall I'm disgusted at the Neighborhood houseclothes closet it's a former shell of what it use to be and is now a money grab for resellers or outrageous prices. If you want to donate high valuable stuff to reach a family in need, don't do so here I'd suggest Facebook market place and putting it up for free for or gods helping hand if you want your donations to hit a family in need because they'll use your items here for a quick buck, and very limited for families who actually need it. read more

Excellent thrifting here! There are great finds every time I get to shop here! It's a great place to donate used clothing and decorative items. They support the Neighborhood House in supporting the people of the neighboring communities. The volunteers are so nice and helpful too! read more

Clothes were well organized and prices were reasonably low. Service was respectful and helpful.

A hidden treasure in Rochester. Staff is wonderful, especially Laila. My favorite store to donate and shop.

In reference to the person who wanted the DVD's and Hawaiian shirt. We have been donating and purchasing from the Clothes Closet in Rochester for as long as it has been open. The managers and the volunteers have always been helpful and we have never had a problem! Our Kiwanis donates diapers on a monthly basis and we purchase clothes for a soup kitchen in Deroit, where we volunteer monthly. The managers, including the person referred to as having a "thick" accent, have given us special deals on clothing for the homeless. The same person referred to in this negative comment as being rude and can "barely speak English", is perfectly understandable and continued to work even through her bout with cancer. We will certainly continue to patronize the Clothes Closet and are thankful they are part of the Rochester Area Neighborhood House and a valuable asset to our community! read more