One star. Unresponsive management company. Not recommended. Emergencies are not treated in a timely manner.

As a board member I understand that sometimes they don't answer the phone but I can tell you based on our experience, this happens with most management companies. However, Agustin Cabrera, the owner and GM, has been very helpful. He provided assistance with some documents we needed to recover. He also answered our phone calls and emails. We are very grateful. read more

worst customer service couldnt exist. i had to deal with them about a year ago and they made it the biggest mission to try to get approval to live on a property that my father inlaw owns and i wouldnt even be making payments , just moving in. i tried calling various times then and they never answer but i accepted it lickily i was off of work at that time and was able to show up at the office. now i am in need of a visitors pass, have called several times and they just never answer. its like what do they even have a phone for ?? and then they only work 9-5 so what is it expected of those of us who work?? how are we supposed to get anything done if theres no way to communicate with them?? read more

I would like to express how mistreated I felt by the Celebration Point Manager, Ali Garcia. I own an apartment at Celebration Point, Miami Lakes. I've noticed that for some time now, on weekends, the pool is filled with people not belonging to the condominium. Security always leaves the entrance unlocked and doesn't monitor who is using the pool. I notified management over a year ago, and they haven't done anything. Currently, the situation is worse, so today I tried to speak with Manager Ali Garcia again, but she refused to meet me. She told me she was on her lunch break until 1 pm, even though that time isn't listed on their posted schedule. Without any further explanation, she slammed the office door in my face. I don't understand how Neighborhood Property Management can have such a rude, unprofessional, and disrespectful person as the Manager of a condominium. What a discredit to a company and what a frustration for those of us who pay the high association dues. read more

This property management company is a joke. I'm extremely disappointed in their lack of professionalism and knowledge. I drove all the way to their office and the ladies didn't even have records of the approval paper. Proceeded to ask questions they should know the answers to and asked us to provide the psychical approval letter that was given over 13 years ago. This is something they should keep record of. The manager Paola is nowhere to be found, my mother and I have been calling for 2 hours straight and not one single person nor the manager answer the phone. When I stepped out and can back no one was there at the office. I'm here because I had to pay since my car got towed because of not having a "visitor tag", which is apparently a mission to get at this property management office. Please do better. read more

Neighborhood Property Management - Property Management Near Me - Hialeah, Florida

100% impossible to get them on the phone... multiple voicemails and missed calls to different extension over 4 weeks and not one call back. Horrible service read more

Belkys provided excellent service. Great communication and quick turnaround! 111111111 read more

Great service at "Les Fontaines" condo. Prompt assistance every time is requested Superior Customer Service read more

Another one for the list, this company is a solid 1 star for a reason. No customer service at all like other reviews mentioned, I just called and left message for the second or third time, also sent emails but no answer from them. read more

Really bad customer service. IF you happen to get someone on the phone! Unfortunately the board of directors don't do anything, and we have with this Management more that 3 years. It is sad and frustrating. Jani S. read more

Living at Los Palacios since 2006 was nothing than a nightmare, from parking to security it is zero.My car has been vandalized 3 times. When you address it,they are being rude and nasty.They have their own family members who is running a towing company to tow your car from your own parking space for a bunch of reasons that they are invented themselves .You cannot have guest over to your home pass midnight because they will tow their car.They don't have any extra parking space. If it happens that you have a death in your family, well good luck with that because you won't be able to host no family member or friends that will come over to your house to mentally support you for not even 15 minutes because there is no visitor 's parking therefore, their car will be towed!!!!!I don't think anyone deserve to live with that stress and none sense... read more

Paola Amador is the best Property Management in Neighborhood Property Management Inc, she is very helpful, she is always there 24/7 for the community.. I highly recommend Neighborhood Property Management for all condominiums management needs in Florida! Thanks for all your support to Bella Colina read more

From the moment I reached out to inquire about their services, I was met with prompt and courteous responses. The staff was knowledgeable, especially Paola Amador, who took the time to address all of my questions and concerns, making me feel confident in their abilities to manage my property effectively. read more

we have a leak on the roof of our condo for the past month and we have reported several times over a month ago !!!!!!!!!!!! and this company is not doing anything about it at all so water keeps coming in and it is raining almost every day, the worse company I have ever worked with and I have worked with many management companies. Do not hire this company read more

These people are crooks. They manage HOA properties and intentionally bill tenants for any letters they send out. I really think that their practices are outside the scope of the law and they should be sued. read more

I have received a letter for a balance on my account. When checking with my bank I was told NPM stopped the ACH payment that I was enrolled in creating balances. This allows them to collect additional fees. I reached out many times, called e-mailed with no response. Will contact the Better Business Bureau. read more

BEWARE! If you are looking to buy or rent a property managed by Neighborhood Property Management. If your association is looking for a management company, DO NOT USE NPM! I thought is was a coincidence, but all of these reviews are true. Really bad customer service. IF you happen to get someone on the phone! read more

I'm reading the bad reviews; however, Westland Courts before and after are amazing. The building has never looked better.

Unfortunately 0 stars isn't an option. I truly do not know how this company remains in business. Let's start off with Paola, who in my opinion should be fired because she does nothing and seems to always be having a bad day as her attitude is that of a bratty hormonal 16 year old. Absolute horrific customer service from everyone as well; no one is ever able to help in any matter and no one ever has an answer to a question and no one ever takes Initiative to help solve the problem, it's always "I don't know call this extension" and then there's no answer or the other extension does not even know the answer either. Getting a call back or any refund takes up to a month but when they want their money it has to be right away. Unbelievable that anyone would hire this joke of a company to manage their property. read more

My building was supposed to have repairs done 8 months ago, and nothing has been done! I am paying a hefty rent for my building to look the way it does- absolutely ridiculous. Tried calling and emailing multiple times- absolutely no response. Worst management company I've ever dealt with! read more

Not the most pleasant "management" property company to do business with. They can be rude and inefficient. They called me to let me know I was approved and that all I had to do was pass by and pick up the parking decals as they were ready. Then I showed up and the one person in charge was in brake so I had to come back 40 minutes later to learn that she was still not back. Then I leave a note saying I would be back another day so to please have them at the reception and ready for me to be picked up as my time is limited during business days. I showed up two days later and then they tell me the process it's still pending, 30 minutes later- it was misunderstanding simply because of their lack of communication and professionalism. Then once they figure out that I was indeed approved between like 4 Women conversation (mind you I'm waiting during my lunch brake while this women figure it out and take forever to do so). Finally, my decals were not printed and ready to go so I have to wait for them to be printed, ugh ... in the end what should've been a 5 minute process. Turn for me into 2 hours of my personal time. Very upsetting, to say the least. read more

Good luck if your property is managed by this company. Their customer service is non existent and the attitude is that you are inconveniencing them by asking them to do their jobs. They are not professional and I guess some properties do business with them because they are just cheap. read more

I don't even know where to start off. If you can avoid moving into a place that requires approval from this association, AVOID IT AT ALL COSTS. Everyone in this facility is extremely rude to say the least. You pay $100 to "expedite" the approval process, which is just them just ripping you off that money because it still took long. I called about 10 times the day my mom was supposed to get approved by them just for them to not even have the results until the next day. Then the next day came and every single time I called on my phone number they never answered not once but when I called on different numbers is when they answered. However, they still have phones at the office for absolutely no reason at all, no one answers the damn phone and when they do answer they leave you on hold and I guess they forget they have you on hold, and you eventually get tired of waiting and just hang up.. Another reason this place deserves ZERO stars is because I was advised my moms complex only provided two parking spaces with complementary parking decals per household, which is completely fine my problem is, I am a visitor, my mother was the one who moved into that complex and I usually visit my mom frequently but not every day. My property manager Lina refused to give me a decal because apparently even though I don't live there they consider me a "resident" and Linas exact words verbatim when I explained all this to her was "We don't have enough visitor decals." It's not my problem whether they do or do not have enough visitor decals. I AM A GUEST, and to stay overnight I need a GUEST DECAL if not the car gets towed. My experience here has been horrible and now reading other reviews I'm glad their bad customer service has been noted by many. This place needs a brand new staff with better attitudes. If you don't want to work with people chose another job. Save yourself the hassle, time and money. Avoid this place! read more

These people are horrible at answering their phones. Called many times during office hours and haven't had any luck in reaching anyone. They NEED a better staff. read more

Our Board of Directors have been working with Neighborhood PM for seven years. When Neighborhood PM took the management of our Condo Association, we had suffered a considerable financial loss due to fraud by the previous management. The community was in dire need of an effective management and we found it at Neighborhood PM. All of their associates have always been professional, courteous and efficient solving all issues, and as a result, our units have gain value and we now live in a decent, safe and sanitary community. We are grateful to Neighborhood PM and highly recommend their services. read more

One star because I cannot give them 0 stars! Informal and unprofessional management. They don't care about anything and tried to avoid my calls several times when I was trying to get my deposits back. Literally worst association ever. read more

This company does not even deserve one star. Their service is horrible. Their office staff is unprofessional and unethical to say the least. If you need documents provided, make sure you find out the source (of repair, etc.) . The source will be able to provide what is needed. Also, the address they disclose on Google is incorrect. If you have any issues that need resolving, just show up - 2083 W 76 ST Hialeah, FL. If you are an investor and buy a property managed by them, may God be with you. read more

the worst i've ever experienced!!! no one will return a call & or email!!!! even if you have left several messages & or emails!!! do your homework before hiring this unprofessional association management company!!!!! read more