Bruce (my dog) and myself were out at the park and he injured his paw/toe where it lead to the need…read moreof medical attention. After calling many vet offices in the area, Urban Animal were the only ones to take the time and see Bruce on short notice. Dr. Kim is very good at his job, but I must agree with the other yelpers, he does not have good bed side manners. I will continue to see my usual vet as he takes time to get to know the pet, and tries to do his best without causing additional discomfort. Dr. Kim did go into the procedure with a little less care and empathy than I would have liked, but he knew what he was doing. Bottom line, it was great medical attention in a pinch, amazing front desk staff, more empathy could have been given to my dog. Thanks again Urban Animal Hospital!

Update 10:40PM sept 16th. Had a call from VPD officer call…read moreus telling us to stop "harassing" the doctor at her work place ! We haven't entered or gone near that workplace since the doctor prescribed the medication to my animal and had no plans ever entering that that place again. We were busy spending 20k plus on emergency care for my healthy animal that came in with 2 scratches on her arms and kept persisting licking it. She was gone 8 days later and this doctor didn't like google reviews so she called the police on us ! We can't share our side of the story with other people without having cops called on us ?!? I will be filing complaints with the better business bureau, CVBC and anything else within my LEGAL RIGHTS as a Canadian Citizen. Dr Hyak took care of our cat poppy for years without any problems. After he left the business we got stuck with the other two useless vets. Our cat has two small cuts on her paws that were persistent and not going away. The "doctor" if you can even call her that Yevheniia Shyder prescribed her with a high dose of steroids almost 3 x what the other doctor had prescribed her previously. Radnik didn't fully agree with her. Our cat poppy passed away from severe pancreatitis 8 days after. A cat that came in with two small cuts DIED because of her lack of empathy and basic care. When we were there she just wanted to get us out and talked to us in an aggressive manner. She is known for prescribing high doses of steroids as she did the same to another one of my friends and her cat. Shame on you Yevheniia Shyder a healthy 6 year old cat died in severe pain 8 days after your prescribed medication

I brought my dog in for what I expected to be a simple annual vaccination (around $30-40)…read more During the visit, my dog was taken to another room and additional procedures were performed without clearly explaining the costs in advance. I was later presented with a bill of $377, including exam and blood work that I did not explicitly agree to. I was also given an estimate of up to $1600 for a routine neuter procedure, with multiple add-ons included. While the staff were polite, I found the pricing and communication unclear and overwhelming. I strongly recommend asking for a full estimate before agreeing to any procedures.

I recently took my dog to Granville Animal Hospital for a doggy dental and a needed 2 extractions…read more I did a lot of research prior and had a meet and greet exam with owner Dr. Bill Ignacio prior. I instantly felt at ease. He and his team took great care of my terrier Benji who did just great post op. They provide great care and value. My dog will continue on as a patient. I would recommend this clinic to my friends.

Very caring staff and the doctors are the best! Highly recommend…read more My cats and dogs feel comfortable with them.

My dog, Ginger, was 10 years old before his passing. He was the sweetest miniature poodle you could…read moreever know. He would jump on you whenever you came to visit, and people would be surprised when I tell them his age because he is just that joyful. He did not deserve to have his health in the hands of these deceitful, useless, vets (Dr Wong and Dr Biernacki) who should have their licenses taken away immediately. A week before Ginger's passing, we made a decision that we should have made years ago: to bring him to a better hospital. There they found a significant mass stretching from his diaphragm to his bladder, and he had an estimate of a few days to a week left. About a month before that, my parents brought Ginger to North Road for diarrhea, vomiting, and lack of appetite. There the only thing they did was give him Veraflox, an antibiotic for bacterial infection. When I told another vet about this she said she didn't know why this was prescribed to him. No recommendation for imaging was made at the time, which I now realize was insanely negligent as they KNEW he had cancer. I called Dr Biernacki about this but I had a lot of trouble understanding what he was saying. But the incompetence started even before that, back in May when my mom herself made an appointment with Dr Wong because she was concerned about his Cancer, Dr Wong flat out dismissed it. When I called him a week ago for an explanation he ACTUALLY had the audacity to lie about it, saying he "recommended CT scans" and that there was a "language barrier" issue with my Mom. How completely abhorrent could you be to say something so highly insulting? Saying her english got in the way of making a decision that would prolong her dogs life? Do you have ANY idea what Ginger means to me and my family? No effort to follow up was ever made. When I called Dr Wong for closure, whom I waited hours for to call me, referred to Ginger as "she" again after 1 MINUTE of correcting him. These people clearly put no value in their job, let alone care about your pets. To conclude this review, if you love your dogs in the slightest, get away from this place ASAP.

Best Vet and Staff ever. I have had various pets over 50 years and none of my dogs or cats have had…read morebetter care anywhere I have lived.

-Update: They sent me a rude email to say they are terminating services. The extent Dr. Armstrong…read morehas gone instead of an apology and amendment is truly disappointing. -Review: Normally a great vet and I love Dr. Darla. This review is for an exceptional situation with a sub vet. Dr. Darla was on vacation and Dr. Kelly Armstrong took us. I had brought in my two cats more than 2 months prior to our move to Europe to make sure all their vaccine requirements were met. Unfortunately a mistake was made on their part where they missed the rabies vaccine for one of the cats. Dr. Armstrong took 3 full days to fill out the forms, instead of the day of, which I took with understanding. Once I picked up the paperwork and brought them to CFIA, I was surprised to find out that they were filled out wrong. The CFIA doctor called me in more than 4 times to clarify information written in the forms. My older cat's history previous to Dawson Street Vet Clinic wasn't added and indicated on the forms. I had to go back home and hunt down papers I had initially provided when we changed vets. My younger cat's microchip information was entered differently on different forms and had to be corrected. And worst of all my older cat couldn't travel with us because he needed to get the vaccine and wait 21 days within regulations. Consequently I lost my CFIA appointment for the day and had to postpone my flight. Since our older cat wasn't able to travel until he got a vaccine and wait 21 days, I am now force to move to a different continent alone with one of our cats, while my husband waits out the time period. We were forced to pay for 2 ticket changes, the cost of holding our place as my husband waits out the vaccine period and also had paid a few hundred dollars for the paperwork that was riddled with mistakes. I took it in stride and asked to get the missing vaccine appointment; they gave us an appointment 2 days after the incident, with no effort to amend the situation immediately. When I expressed the immense difficulty and loss I experienced due to the many missteps on their part, I was met with disdain and deflection. I was accused by Dr. Armstrong of missing the vaccine myself despite my visits to complete them starting 2 months prior to, and I was accused of not providing the paperwork myself despite having brought in printed forms that they didn't use because they also printed themselves. I was accused of not providing an address in my country of destination despite it having no relevance and having providing it to CFIA at the time of appointment. Dr. Armstrong also accused me of not telling them the country of my transfer flight, which they never asked, despite it also being an EU country and using the same exact form. She never once apologized for any mistakes. Instead she complained about having spent 6 hours on them, as if it was a favour, forgetting that I payed a fee hundred dollars for that service. After these bouts of deflection and counter-accusation and refusals of any attempt at an amendment of my losses, they denied me service for having pointed out all of their mistakes. I understand that they were also stressed about the situation, but their emotional discomfort caused by their own mistake is incomparable to the economic gravity and the extreme distress caused to me and my family by their carelessness. Luckily I found an animal hospital the moment I stepped out of there with my cat who is willing to give him the missing rabies vaccine the same day and they assured me that they have plenty of experience with filling out travel forms. Heading there now, which I wish I had done the day CFIA pointed out al the mistakes. All I can say is wait for Dr. Darla if you must come here. And to avoid working with adults who haven't learned how to apologize in person, amend their mistakes, or have consideration for the difficulties of her clients.

We will try and give information here that are relevant and based on facts and not emotion so that…read moreit will be helpful to other people in need for help with their pets. Our dog went in for some teeth problems and this doctor did a fantastic job. Dr. Toor and his staff made us feel welcome right from the first call. After an examination he explained the problems he saw with the dog; gave the options we had... each with their advantages and disadvantages. He even gave us an item by item cost breakdown for the options. It was simple to make informed decisions that was in the best interest of our pet. Very important was that Dr Toor stuck to the quote even though he did a bunch of additional work. The quotes also included the cost for medicine in the weeks to follow as well as the follow-up visit. The cost was VERY reasonable compared to other two hospitals we approached for quotes. The hospital staff was very friendly and followed up after the procedures to see how the dog was doing... with NO pressure for anything else. We would not hesitate one bit to recommend this hospital for the dental procedures that was done on our dog

The staff are nice, but they do not care about helping your pet, all they want to do is to try to…read moredrag the problem out and charge you more money for services you do not need. If you have a problem, try another vet.

We are so please with this vet. He really cares and his staff is amazing too. Goes out of his way…read moreand really cares for his patients

I cannot speak highly enough of Dr. Gill & his staff at Tynehead Animal Hospital Inc. My little…read moreYorkie-poo recently had to have extensive dental surgery. I sensed he was in pain & the poor little guy had to have 6 teeth pulled. They were compassionate & kind to my sensitive little boy, & followed up extensively to make sure his recovery was going well. Its like I have a new dog, all bouncy & playful. I cannot recommend Dr. Gill, & his caring staff at Tynehead highly enough. It feels good knowing you have a vet that you can trust with your fur babies! Wish I knew how to post photos of my cute little guy.

Daisy's Story Daisy is our rescue dog from Winnipeg. After…read morehaving six puppies, she was abandoned near the railway tracks and left to survive on whatever she could find. When we met her, she had few front teeth, heartworms, and lasting trauma that made her fearful of strangers and new people. After years of struggling to find a vet for Daisy, we visited North Burnaby Pet Hospital. The team welcomed us warmly and made room to see her the next day, even though she had not seen a vet in five years. Dr. Imami's Kindness Dr. Matin Imami treated Daisy with patience and compassion, even turning our van into a mobile clinic to make the visit easier for her. * Checked her heart * Clipped her nails * Expressed her anal glands * Gave her all her shots. Gave us some good advice. He also waived the charge because he could not trim one of the front paw nails. His kindness meant so much to us and reminded us that good people still exist. Thank you so very much.

excellent staff and they were so accommodating and were so good with dog. I would highly recommend…read morethis vet for your animal.

If you hate your pets, you should bring them here for service. I would rate this place 0/5 if it…read morewas an option. They butchered my dogs ear and instead of repairing his hematoma with buttons and stitches like I was told it would be, once we had him sedated and I was to leave my dog in their care, they instead chose to suture 12 tubes into his ear damaging perfectly healthy ear tissue and stitching entirely through his cartilage 24 times. Zero informed care and quite frankly, I receive better care and service advising from my mechanic. I was sent home post-op with no pain killers or meds to help my dogs recovery process and within 5 days of his surgery and 1 evening using the no flap wrap they insisted I put him in even with these gross tubes and sutures in place, he got an infection immediately. I was told there was nothing I could buy from them to help his bleeding sutures heal a bit, clearly they are unaware Otizole exists. I was provided the wrong type of medication for the site of his infection (clavaseptin instead of cefaseptin), and ultimately needed to bring my dog to a vet who actually knows what they're doing for surgical procedures and post-op care. After VVH operated on my dog, I called numerous vets in Vancouver/Burnaby area to talk to them about their hematoma repair process and NONE of them supported the procedure of stitching entirely through my dog's ear nor was it advised to have ever sent me home with zero pain meds or anti-inflammatories, or use a no flap wrap (I was told to buy one and put it on my dog immediately after his surgery) My original review was hidden by VVH likely due to the photos I attached with it which is truly comical considering their management noted surgery procedure was validated. Show the photos and full review if that's the case and stop hiding the work you're so clearly proud of and refuse to reimburse me for despite costing me $1600 in a botched hematoma repair PLUS a second surgery which I paid for at a different vet all together, and additional costs for gauze and a no flap wrap which I was told numerous times to buy and keep on my dog for 30 days. I'm lucky my dog didn't die from their malpractice and overall lack of care in our time of need.

This place has gone completely downhill from years ago. I have been trying to get an appointment…read morefor weeks now. Using their contact form, I have requested appointments numerous times telling them when I'm available, and when they do deem to answer by email a day or two later, I am then asked to phone THEM! But when I do, they don't answer the frigging phone... EVER! I then email to ask them to phone me.... but I get crickets... and in the meantime, my pet has to suffer. Absolutely appalling service from reception staff at this establishment. The entire reception staff need to be sacked - and I will go out of my way to inform the owners as soon as I find out exactly who they are. So sad, as I couldn't recommend this place enough years ago.