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    Nelson's Home Improvements

    1.0 (1 review)
    Closed 7:00 am - 7:00 pm

    Services - Nelson's Home Improvements

    Gutter cleaning

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    5 years ago

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    Double R All Home Improvements

    Double R All Home Improvements

    4.5
    (15 reviews)

    I had a fantastic experience working with Double R. I had a leaking window that was looked at by…read moreseveral other contractors, none of whom were able to correctly identify the problem. Double R found the root cause of the leak, clearly explained the scope of work to fix it, and was communicative throughout the project. The workmanship was excellent, the crew was fantastic, and their prices were fair and reasonable. I highly recommend them, and they'll be the first ones I call next time I have a home improvement project!

    When Double R was owned by Carlo, it was a reputable, honest company with a great reputation. We…read moreused them for years. Now that the company has changed hands, it has quickly gone downhill. I called Double R to have a storm door installed. The door has openings all across the bottom and was not installed properly. When I complained to Bob Thalheimer, the new principal of Double R, I was told the person HE sent to do the job now has his own company and Double R would not take any responsibility for the poor job. Because the person they sent has his own company should not be my problem. I don't know the person Double R sent or his new company. Double R won't stand behind their work, won't even talk to me about it! After all the years of dealing with Double R, I will never call them again. In addition to paying Double R for the door and poor installation; I now have to pay someone else to correct it.

    American Windows Plus

    American Windows Plus

    4.4
    (13 reviews)

    I was extremely pleased with American Windows they replaced…read morea very large wall to wall window in my condo they were on time, neat and the window looks great I highly recommend them

    To start, American Windows Plus is responsive and speedy when it comes to new clients. They were…read moregreat to work with when I first had my windows installed 2 years ago. It's rare to see a 5 star business receive a low rating review like this, but unfortunately I had an incredibly disappointing experience, which I feel compelled to share with other homeowners to prevent anyone else from falling victim to their unprofessional behavior and lack of accountability. One of our large casement windows was factory damaged and no one noticed till it started to fog up over the past year. I requested a replacement as it was well within the 20 year warranty period. They asked for picture proof and I provided. I had to keep following up for 2 months because they couldn't provide a timeline for installation. When we finally aligned on a date they notified me within 1 hour of the appointment that they can't come because they had a situation. It's okay, things come up but you're suppose to provide a solution with next steps and not keep your clients waiting for an answer. What's truly disappointing is how Ken handled the situation. No one came to supervise the installation so that is a mistake on their part. Instead of acknowledging their workers' errors, they pointed fingers at me, accusing me of tampering with the frame & caulk. Mind you, none of my windows have caulk between the glass and frame. I'm so confused where that came from. I had photographic proof of the window's condition before and after installation, as well as security camera footage of their technicians using boxcutter and hammer to remove the frame (which I assume is what caused the damage). As a homeowner who had placed trust in American Windows Plus expertise, I was shocked by their lack of integrity and commitment to quality workmanship. A company that truly values its customers would have promptly addressed the issue, taken accountability for their errors, and worked towards a solution. Instead, they chose to evade responsibility and, quite frankly, tarnished their own reputation. Now, I have to live with the unsightly scars of their negligence - visible scratches and awkward caulk on the exterior window frame. Despite providing all the evidence necessary to prove their mistakes, Ken continued to deny their wrongdoing and refused to provide any solution or replacement. I share my experience here not only to vent my frustration but also to warn potential customers about the unethical practices of American Windows Plus. I believe it's essential for homeowners to make informed decisions when choosing service providers for their homes. It's clear that they prioritize their own interests over customer satisfaction and quality service.

    Nelson Glass & Mirror

    Nelson Glass & Mirror

    2.7
    (10 reviews)

    Very poor costumer service, obviously the lady in front desk doesn't know anything about…read moremeasurements. I stopped by to ask about pricing for shelves so I could finish a quote for a job, some shelves where a bit smaller by 1/8", 1/4" or 1/2". Since I only needed the price to finish the quote, she took the longest measurement to make their price. She sent me the price later in the day, when I called her to make sure we where in an agreement so I could finish my quote, I asked her if that price would still be valid when I bring the exact measurements that we're going to be a bit different but smaller, so no extra material on their side. As soon as I asked her that, she started being rude saying that those things were going to be extra, when I asked why extra if the pieces where going to be cut only once a when I get her the exact size and the pieces where going to be smaller that the size that she quoted me, she went all in with the rudeness, she told me that when I buy food and ask for extra food they charged me extra. A very ridiculous argument, and when I told her that I wasn't asking for more, it was go into be even less material than what she quoted me, the only problem is that I didn't have exact measurements before I was accepted for the job, she just said that I can contact them when I have the exact measurements and then she was gonna give me a price. Totally waste of time with this lady, not sure if she is the owner's sister or what, because she acts like she is doing a favor and not like she is providing a service, she makes a normal conversation on an argument in a matter of seconds. She is clearly losing costumers to this store.

    Horrible customer service! I sent an email asking for a…read morequote, she said they need to see the project themselve. so I asked the best day and time and she didn't get back to me. I went to the store and she didn't want to schedule a day and didn't give me an idea on when they could go see it, and just said she will answer my email. as a business owner I can tell you for sure this is not how you treat a client!

    Nelson's Home Improvements - roofing - Updated August 2026

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