Iris was excellent as our designer for our new kitchen cabinets, countertops, and sink…read more They have been in over a year now and I love them all. My issues were with the contractor that was suggested. After a year several of the cabinets loosened up. I had another contractor check it out and he discovered the cabinets had short less than 1/2" screws holding the lazy susan and other cabinets which broke away and also many of the other cabinets loosened. I did not call Iris due to the fact it was installed improperly and that was my choice for contractors not her fault. So just make sure you watch who you hire to install. They leave that to the customer. This was all new to me,Learned alot

Terrible experience! I'm going on 3 months now and stop…read moredon't have all of my furniture. Northeast broke my items twice! I've called channels 3, 5, 8 ,and 19.

I have been planning for two years to have a wall bed and coffee bar installed. I have had quotes…read morefrom all the major hardware stores (Home Depot, Lowes, and Menard's) as well as have received quotes from some Discount Warehouse Stores. All the aforementioned stores provided reasonable quotes; however, when it came to designing for our needs they were only capable of providing cookie cutter results. Cindy from Closet Factory came to our home and designed the coffee bar to our needs and space. Joe the installer was on time and professional and his attention to detail was superb. The price difference from the the "Stores" to Closet Factory was not that big of a difference. By choosing Closet factory we got custom made pieces for a great price!!! I HIGHLY RECOMMENDED CLOSET FACTORY!

I have been dreaming of a wall closet system in our bedroom for years. Custom cabinetry was far…read moretoo expensive. We decided to have a go with a closet system through our membership with Costco. Cindy is our designer. She helped me tweek the plans I already had for our space. The finished product is beautiful. We are completely satisfied with the entire process, start to finish. The install was completed in one day. I'm sorry I can't remember installer's name, but he was very professional and did an excellent job. There is a blemish on one of the drawers that is reordered and will be replaced as soon as it comes in. I am getting so many compliments! I LOVE my new closet! Thank you Cindy for staying on top of the process.

Quite disappointed with this experience. The promised delivery date was not honored, and I was not…read morenotified of the delay until after I had to follow up myself. Had I known the item would not be available as promised, I would have taken my business elsewhere. Businesses should be transparent with customers and communicate delays proactively. Unfortunately, this experience did not meet even basic expectations for customer service.

please do not by cab from here. I have spent a lot of money on these cabinets and have gotten no…read morehelp when they are different colors and do not match. this has delayed my kitchen project by 2 months thus far and I'm no closer to a solution. they have now told me its how they are suppose to be and to deal with it. not once have they actually come out to see the issue or how horrible it looks! save yourself the misery go elsewhere

As a contractor my reputation is most important to us because all of our business comes from…read morereferrals. A fellow tradesman introduced us To Bear Cabinets. After 2 successful installations, working on number 3 & 4, Great people, office staff, salesmen & installation team. Thanks

I would recommend NOT renovating a kitchen during COVID 19. I gutted my kitchen myself and started…read morefrom scratch. After shopping around. I decided to go with Bear Cabinetry. The kitchen designer came to my house measured and give life to my vision with a 3D rendering design software. The company ran into shipping delays due to COVID. The cabinets were eventually delivered to my house, and they installed. However, there was an unforeseen issue with the corner sink design. I needed more space in that area. I called the designer. The owner came out to my house, redesigned that area and replaced the sink base cabinet to allow for more space at no charge. Then it was found that the cabinets were not leveled. The owner had no problem with sending his team back out to correct this problem. I would rehire Bear Cabinetry for future projects. Side note: my location is incorrect. I live in Cleveland, Ohio.

Most of the people are great to deal with, but everything is a waiting game! Some of them leave…read moremessages for or text but takes forever to get back with you! The installers are awesome! My cabinets and counter looks great, but having a problem with 2 of the cabinets, called sent pix April 9th and we are going into May, haven't heard a peep from them except that they'll send a note to the warehouse staff! Everything is a waiting game. I know everything got backed up with covid but come on! This is a bit long!

paid cash for every cabinet i bought, 3 months Iam still waiting for the right cabinets to apereread more