Great experience here. Great communication! Recommend 10/10 5 stars…read more Had a rental through someone that hit my car and they handled the situation with grace and got me in a vehicle the next day.

I reserved an SUV online 4 weeks in advance of our vacation, pickup time was 8am on a Friday. The…read moreclerk called my phone as I was walking in to pick up the SUV to tell me they didn't have an SUV for me! They wanted me to take a truck instead, which didn't work for my needs at all. They tried to call around to find an SUV with no success. I was left with no SUV and very unsatisfied since we were leaving for vacation the next morning! I called the online customer service number and they escalated it to find me a vehicle and said I would receive a call when they found one. It's been 2 weeks and I still haven't received a phone call, nor do I want one now. I made my reservation a MONTH in advance, they should've planned ahead like I did.

The women on the other side of the phone was so rude, so unprofessional, I'll never, I mean never…read moregive them my business. I'll stick with a higher class rental company. You may be cheaper, but like they say you get what you pay for, I still thinking about stopping in to see who was so rude to me and tell her that in person Kelly I think that was her name.

Purchased a complete lemon here. The transmission went out about 3 weeks and a little over 1,000…read moremiles later. Of course it was outside the warranty period so they still charged some for a rebuilt tranny but would not give a new warranty on it. We're supposed to also fix a leak in the exhaust and replace a malfunctioning sensor, they did neither. Now looking for a new, more dependable vehicle, even though I have only owned this one for 6 months. Do not purchase from these crooks, I should have listened to all of the locals that warned me against it. If customers in the immediate area call you Crook Auto then you should probably take a good long look at your business practices! Paid waaaay too much cash for this money hog!

We bought a 2010 Ford Fusion in February 2015. It had a huge crack in the front bumper, and a bunch…read moreof dents all along the car. They said they would get a hold of us and fix those problems in about a month. We were patient, and waited 3 months before we finally contacted them. I called five times before I was able to talk to someone who works in the repair shop. I asked him when we could get the car in for them to fix it, and he told me in about a week. The time finally came, and we dropped off our car early in the morning (before they opened). It took them 3 days to fix those minor problems and we STILL have dents on our car. It's not worth the trouble of taking it back again. I'd never buy another car from here again.

What a disappointing experience. My father visited me in VA and was driving home to IL when his…read moretruck broke down. There weren't many options for rental cars in Cambridge OH but there were a few closer to Zanesville. Despite trying multiple phone numbers for this Budget location, I could never reach it, only the national Customer Service folks who I had a difficult time understanding and who were unable to transfer me to the store. I ended up using Expedia to book a car for my father at the price of $128. He then took a taxi (there's no Uber or Lyft) 55 miles to this Budget/Avis storefront, only to have an employee rudely say "Expedia guaranteed a car, we didn't, we don't have anything for you." I asked my father to put me on the line with the man, who I was hearing in the background, but he didn't; sadly, no one at the Budget/Avis store gave any concern to a 70-year old man who was now stranded in their shop. They were unwilling to offer any alterative or help. After more time spent on my computer and phone, we found him a car at the Columbus airport. Lesson learned - no more Budget/Avis business from our family.

I am not sure if I can adequately describe the superior service I received from the people at Avis…read morein Zanesville. My fiance and I were stuck in Athens OH with a broken down car and no rental places that were open. When my father reached Teresa, the owner of the branch in Zanesville, she offered to finish her workday and then drive the hour and a half between Zanesville and Athens to pick me up and bring me back in order to rent a car. When other rental companies say "we'll pick you up," I do not believe they mean it to the degree that this company took it. Please give this company your business, we need more people who are dedicated to providing quality service like Teresa and her branches of Avis Rent a Car.

i rented a car for two weeks. the car was okay for the time being, but tell me why it was two…read morethousand dollars? i got charged four hundred because i wasn't twenty five years old. along with that i wanted coverage on it because i could wreck or something, well it goes from one thousand four hundred dollars to two thousand freaking dollars. why is a rental that expensive when its NOT EVEN YOUR CAR. that's four months of a car payment. so overly priced and ridiculous if you ask me. the car was great, it drove fine and i was happy with it, but did it have to be two thousand dollars? i wouldn't go here if you are tight on money. i would go somewhere else that would most likely give you a rental for way cheaper. i'll never come here again. way to overpriced.

Let's start off with what a joke and I never give bad reviews my brother had this car reserved over…read morea week we was supposed to be able to pick it up at 8 AM. They called last minute said they could not do that. It would have to be 10 AM on top of that we called made sure the quote was correct so I could send the money over then my brother arrives. To pick up the car They tells us we need to put a $300 deductible down which they did not tell us when we ask them that so then we have to wait longer while I have to transfer more money. On top of that they act like it's a big deal to clean the car. The car has half a tank. It is a shitty way to run a business. I will not be back. I'll pay more money to a smaller mom and pop company and give them my business.