I needed help in getting airline tickets to and from the Middle East, on my way out of the Middle…read moreEast, due to international warfare, I had two flights get cancelled on me in trying to leave. Golden Rule was responsive and decisive in helping me return home safely and quickly.

Golden Rule was helpful when we needed to navigate cancelled flights after hours. They followed up…read morethe next day to ensure that we were not having any trouble.

Exceptional service from start to finish! The responsiveness of the team was impressive, ensuring a…read moresmooth booking process. The drivers were not just skilled but incredibly personable, adding a welcoming touch to the luxurious ride. Overall, an amazing experience that truly sets this car service apart. Will definitely be booking again!! Thank you!

We have used Quality Shuttle numerous times and have had excellent service. They are always on time…read moreand professional. We would definitely recommend them.

Arranged for Quality Shuttle Services (QSS) to pick up my 93 yr old mother from Akron Canton…read moreairport to be taken to her home. We have used QSS to transport my mother in the past with satisfactory service. My mother's flight arrived at approximately slightly early at 8:45 pm with a scheduled arrival of 8:51 pm. My mother uses a wheel chair to go to and from the plane, and there were 5 other passengers needing wheel chairs who were also departing her flight. At 9:07 pm my mother called to tell me she was at baggage claim and the QSS driver was not there to meet her. At that time, my mother was in a wheel chair with an attendant from the airport pushing her wheelchair. I spoke to my mother several times by phone from 9:07 to 9:35 pm while she was at the airport. I asked my mother to look inside the terminal as well as outside for the driver or car. She did this and did not see either, and in fact said the terminal was "empty" of people (CAK is a very small airport and terminal with very few late evening flight arrivals). Because my mother has used QSS previously, she knows what their cars look like and where they park (a lane separate from the terminal drop off/pickup lane restricted to limos and taxis). My mother is very alert and aware and I am confident in her search of the airport and not seeing a driver or car, plus I could hear the wheelchair attendant who was with her confirm this. Needing to get my mother home I told her to get a taxi, which she did, to take her home. My mother called QSS the next day and was told that the driver and car were at the airport from 8:30 to 9:30 pm and she "did not show up" for her transport. She was also told that she would be charged the cost of the transport due to her not being present for pickup. I called QSS and was told the same thing. When I disputed that the driver was not at the airport, and/or made no attempt to look for or contact my mother, I was told the driver was standing by the information desk from 8:30-9:30 pm and did not see my mother, and that my mother was paged. I cannot say with certainty that my mother was not paged, and being 93 yrs old, she could have missed the announcement. But, with both my mother and the wheelchair attendant not finding a driver or the car from QSS after looking inside and outside a very small airport terminal, I find it difficult to reconcile how the driver could have been at the airport looking for the party to be picked up and have not found my mother. The driver was supposedly at the airport until 9:30 pm, well after my mother was in the baggage claim area and looking both inside and outside the terminal,the terminal almost clear or clear of people. During my call to QSS I requested that my mother not be charged, was told that the owner was the only one who could respond to the request, and I gave my contact information for the owner to contact me. The owner did not respond and my mother's credit card was charged. Very disappointing that a company, with a 93 yr old returning customer, would dispute this request and move ahead with charging my mother for services not provided. Clearly we will not be using nor recommending QSS in the future.

We rented one of their new Ram Galaxy 9 passenger vans for a trip to the New England states. Loved…read moreit - very comfy, lots of room to spread out. Would definitely recommend!

NEO Van Rentals was a life saver on our recent trip. Easy to work with staff, a vehicle that worked…read morelike it should and for half the price of anywhere else we looked. Would definitely use them again and recommend for anyone needed a larger vehicle!

Amanda is great. Very friendly and a careful driver. Her prices were very good. Would definitely…read morerecommend her services