1. Neon Aura

    1. Neon Aura

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    Mirabel, QC

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    Services - Neon Aura

    Party equipment rental

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    9 months ago

    Business owner information

    Photo of Kimberley M.

    Kimberley M.

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    Grandchamp Chapiteaux - Tent

    Grandchamp Chapiteaux

    (2 reviews)

    Grandchamp Chapiteaux offers the best tents and structure tents, with superb quality and…read moreprofessionalism. Highly recommended!

    After having been warned by many people in the industry (rental companies, my wedding planner and…read moreseveral others, etc) we cautiously trusted Tentes Grandchamp for our wedding tent rental. They asked us for a $5000 cash deposit a few months before the wedding, which we gave to them. At this point they had done NO work except for the quote. Days later, my fiance died suddenly (a few months before the wedding). When the wedding planner called them to advise them of the horrible news and cancel the reservation, the owner refused to return any of the money (which they did zero work for and had just been given). The most horrible part was that he even threatened to show up at my house on the day of the wedding, set up a tent, and demand the rest of the money. I REPEAT: the day of my wedding to my dead fiance they wanted to show up to my house and ask for more money for work they didn't do. They had not ordered or bought anything for my event that would cause them to suffer a financial loss. I can't think of a more cruel thing to threaten to do. I have since heard from others that they are sketchy and have had at least one bankruptcy. That I cannot prove, but my experience was enough for me to form a very clear opinion that they are a good example of how never to run a business. I doubt these things happen very often to them, and it was an opportunity to show gracious customer service, that would go a long way in Montreal where everyone knows each other. Ripping off a 29 year old woman right after her partner has died is not great customer service. Every other vendor was gracious and empathetic, but this business deserves zero support.

    Neon Aura - partyequipmentrentals - Updated July 2026

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