I love Erinat the Walmart Vision Center, but the quality of lenses that Walmart uses are less than satisfactory (had to replace lenses three times in a year due to the coating wearing off). I got a new pair of glasses here eight months ago, and recently had a mishap where I gouged a lens. I came back to order a new lens and was expecting to pay for it. They warranted it and replaced both for no cost. They can get busy, but the customer service is excellent. read more

My husband and I have both been having nothing but issues with our appts here. I was issued the wrong lenses for my glasses that I have paid for and never have gotten to wear. My contacts have been off for the second time. My husband... same things. We both have asked for refunds and have had to go through multiple people just to try to get this done. We switched to a different place, however, since neovision used our insurances, we have had to pay out of pocket quite a bit of money. They are very short staffed and due to that, they are rude. When you have a business to run, customers to get to, you need to plan accordingly. We will not be returning to neovision again. read more

I'm a clutz and every time with no hesitation had me come in to get them fixed or get a knew pair! the people at Neo are most friendly and welcoming that you don't realize you're even there for appointment! Thank You NeoVision Optical,PC Royanna Long read more

Appreciate the frame selection and great customer service (Thank you to reception, billing and Cory)! I live out of state, but have been bringing my prescription to NeoVision Optical for the last 3 years...and splurging even when insurance doesn't quite cover everything. I live in my glasses, sometimes I sleep in my glasses...thankful for the quality & fashion! read more

We seen Dr Pass this morning for a scratched eye and he was amazing with my 3 year old son! The business is clean and everyone was extremely friendly!! Im leaving a review because all of their reviews are from 2+ years ago.Highly recommend!! read more

I will never go to this place again, I have insurance thru purdue university, and this place is supposed to be the official optometrist to the Purdue Boilermakers, I have been there before to get safety glasses for Caterpillar and was told I had to pay for anything other then generic frames which was a limited choice which I thought was not acceptable, but when I started purdue my coworkers said they went there so I went today for a exam and new glasses and the first thing I was told was about a procedure to keep my eyes from dilating which makes sense because when they dilate your eyes its really hard to see especially in the sun and I drove myself so it's also dangerous, but then she said the procedure was $25 and insurance doesn't cover it, so I asked why I should pay for the procedure and I got the same answer that she told the reason why the do the procedure, not a straight answer so this is a total scam by neovision and should be looked in to by the better business bureau for one, also I went there when I was on HEALTHY INDIANA PLAN + and after my exam I was taken to look at a small selection of discontinued out of date frames in a little section for welfare people, which seems like another type of scam between the government and neovision and seemed like blatant discrimination, I am going to file a complaint against neovision and ask that they look into any other possible violations from neovision or any other optical store, I certainly hope the owner or owners see this review and address the issues but I plan on making sure all my coworkers know about neovision and their practices..... read more

Dr. Lowe is one of the best around in my opinion. My son has been coming here since he was 6 years old. He is now 17 and we couldn't be happier. The staff is friendly and always welcoming. I can't imagine having a different eye doctor. Dr. Lowe has always made my son feel comfortable and has always asked about his sports or what's new in life. Having a doctor care to take the time to ask about something other then your "problem" as a child has made a huge impact on my child and because of Dr. Lowes compassion my child has never been uncomfortable or thrown a for to go see the doctor. Thank you Neovision for being AWESOME! read more

I had a really good experience all around. Friendly staff, friendly optometrist! Would highly recommend!

The visit before, I did the exam, picked out and paid for the glasses, and then received the glasses. A couple of weeks later, the office called and said they made an input error when calculating the cost of my glasses and that I owed them about $100 more which was a shock. The last visit, they took my insurance information before the exam started and then after the exam and ordering the glasses, the office told me that they do not accept my health insurance and I would have to pay the full amount, which was a shock. This year, I called before I made an appointment since my insurance had changed to ask if they accepted Medicare insurance, which they do not accept. I did not make an appointment. read more

I used the services of NeoVision several years ago and was not satisfied. But recently, I had heard again nice things about them so I returned. I needed 4 new lenses put into my frames--$1000++. Upon my arrival I was asked if I had been there before...OK question...upon asking about my expericence, I responded that it was less than admirable...Next thing I knew, Scott appeared to meet me. He asked me to tell him about my experience and when I declined (my feeling was that that was in the past...could have been their fault or my expectations...but I am here now), he said 'then I have been told not to service you'. What a surprise! Not a 'wow..thank you for coming back..we appreciate you..how can we help you?' read more

I have been coming here for many, many years. The staff is the friendliest staff I've ever encountered. Linda has been there since I've known, and she relates and gets to personally know customers. My questions and concerns always are answered and they make sure their job is done to the best of their ability! Love this place, and I won't go anywhere else. If you want to feel valued and speak to doctors and staff that know what they're talking about, come here! read more

If you have Medicaid do yourself a favor skip this place. They ask you to pay out of pocket first and have the insurance reimburse you. I called ahead to make sure my disabled child could get her script filled there and if they had a selection of children's glasses covered by her insurance. They were very nice over the phone so I went in and suddenly they took her insurance but had to be paid out of pocket first. The receptionist wasn't clear at all it was difficult to understand what exactly she meant . I told her I called ahead so I wouldn't be wasting my time no one said anything and me paying for glasses her insurance covered . Paying out of pocket would have been fine but they do not except care credit. This is a very high cost place and you could go some place much nicer for cheaper. I went to two other opticals the same day and was treated with way more respect and had much more helpful people. My entire family has gone here for years and will no longer do business with the optical. read more

So sad to see how NeoVision has slipped. There used to be competent people there to help people choose and order glasses. But when the shop reopened after the lockdown, all were gone and replaced by new people who don't seem to have much of an idea of what they should be doing. The person who handles payment couldn't figure out how to calculate my order for new glasses (and the person who came over to help her had a mask that slipped down but that person just commented that her mask doesn't fit well), and when I came in to pick up the new glasses, another person couldn't find them. When she finally did, she didn't know what to do about mistakes in the order. I spent perhaps 45 minutes waiting while she disappeared and then came back and then disappeared. She sent back the new glasses, but I'm dubious that what comes back is what I ordered. (However, the optometrist I visited was fine. It's just the new people up front who are sub-par.) read more

Great service overall. Selection is big, care is personalized and vision is priority!

My gma just spent $180 on glasses. Doc told her that's the best he could do. So gma decided to get a lighted magnifying glass w/ base so she could read. Doc sent her to Neovision. She told them what she wanted & they instead talked her into another new pair of glasses. They assured her they can make her a pair of glasses so she could read books & magazines again. They charged her over $400! Her neovision glasses weren't any better than the pair she just bought a month before. They completely ripped her off & took advantage of her. Horrible place taking advantage of a 90yr old lady! read more

I went in today (8/4/18) in need of glasses badly after a poor experience elsewhere. The employees working were so helpful and empathetic to my poor experience I had with the office I had a bad experience with. I was able to get my glasses ordered and picked up within 3 hours! That's the quickest ever! I wish I had gotten the employees names who helped me because I truly do appreciate their help. read more

Excellent service. The eye exams are done by extremely nice Eye Docs. The optical staff is very helpful. The first time I went to them I didn't mention that I my prescription would not work well with Poly-carb lenses. They put me in poly carbs and when I tried the glasses for a week my vision was horrible, but it was not their fault. When I went back we figured out what the issue was and they corrected at no charge to me. They are awesome to work with and they will make sure you understand all your options before you buy. I will continue to recommend them to both my family and friends. read more