My experience with the Neptune Society of Orlando, and Altamonte Springs with Trina was so incredibly kind, sensitive and really helped me heal from the sudden death of my father. Trina was so empathetic to my grief, especially because there were challenging family obstacles to navigate. Trina was always respectful and discrete. The facility was beautiful, very calming, clean and extremely bright and cheerful. My fathers body was an excellent condition and I felt they were really hard to preserve his dignity. My experience with Neptune Society was superior... Many times death is unexpected, and making these arrangements is at a time when we are under so much stress and grief... I really advise you to reach out to the entire staff with Trina's guidance at the Neptune Society of Orlando to guide you through this process... They just made the burden so much easier to bear. Thank you to all the staff of the Neptune Society for taking such good care of my father I am forever grateful and indebted to you and your fine establishment. Sincerely, Lisa T B- Lakeland Florida read more

The compassion that was shown to me in my darkest of days was the greatest. Every step of the way they were there to help. I felt as if they truly cared about my feelings and my concerns. When the primary care doctor declined to sign the death certificate they continued to support my family and get the matter resolved. I am so blessed to have had the caring team of the Neptune Society by my side. I will always be grateful for them going above and beyond to see that all my needs were met, even when I added more of the cremation jewelry to the list they were willing to make sure it was all taken care of. Thank you to everyone at Neptune especially Sarah McGovern. God Bless you all. read more

my husband signed up with neptune society way back in 2014 the young lady who came to our home was very polite , respectful, and explained everything to us... then 07-22-2018 we had to call neptune as my beloved husband had passed away. trina and brandy were absolutely wonderful and were there every minute for us. the whole staff including pam were so respectful ...even the guys who came to get bill, they were sure to drape the flag over him before they took him out of the house... i can't thank you all enough for the respect and professionalism that i needed at such a difficult time in my life. god bless you all for caring........ gayle van buren 08-08-2018 read more

This was my first experience with pre-planning as well as experiencing death in the immediate family. I cannot complain. The entire experience beginning with sales to executive were managed by consummate professionals. They all were thorough, patient, courteous, empathetic and professional for which I am grateful. Quite frankly, I don't know how I would have done it if it were not for Ms. Mary Morgan in Sales, Ms. Trina Salter Funeral Director, and Ms. Beth Voss Service Support of the Altamonte, FL, Office. They were responsive, and went the extra mile, every time I made contact with them. For this I am forever grateful and recommend them highly. read more

My family had an outstanding experience with Neptune. Trina was amazing and helped our family through the process in a professional and compassionate manner. She talked our family through every step, from the passing to the acquisition of the death certificates to the delivery of the urn, and kept in close contact from beginning to end. She expedited the forms we needed (our case involved an unexpected delay on the hospital end of things) and followed through with everything we needed ahead of schedule. Trina is a master of interpersonal communication, and I highly recommend her in particular and Neptune in general. read more

My family and I graciously thank Sara McGovern and her team at Neptune Society-Orlando/Altamonte Springs for taking care of the pick-up to the burial at Bushnell. Sara and her team were excellent, professional, caring and very kind to us and made this difficult time in our lives a little less painful because of her support, caring and kind spirit, and all the work she did in getting everything in place. She kept her word and followed up on every detail. I would highly recommend the Neptune Society-Orlando/Altamonte Springs for handling with the most respect a grieving family such as ours! read more

Trina was amazing to work with my brother and I were at a loss our mother passed away suddenly. Trina was there every step of the way even called me on her personal time off to make sure we made it back to North Dakota and made sure that my mother's ashes were delivered on time and in a timely matter she even worked extra hard to make sure that we were able to get A death certificate ASAP since we live out of state I would definitely recommend Neptune Society we were very very pleased with everything! Trina did an amazing job and I am forever grateful for ALL her help! Anne read more

My mother-in-law had prepaid for her cremation with Neptune Society. When the time cameand this lovely lady passed away, we had some family complications which delayed the whole process. During this time Sara was very professional and sympathetic, bu did everything possible to help us through this difficult time. I would highly recommend this company to help guide you through your loved one's end of life arrangements. read more

Could not have been more helpful to me during this terribly difficult time. They listened to what my husband wanted, made it easy, and had absolutely no high pressure sales pitches for anything else that he and I didn't want. I am so thankful for all their help. I have just signed up for their free 12 week grief newsletter to see if anything in it will help me further with this sad and painful journey of recovery. read more

I want to thank all those involved from the salesperson to those who assisted me in finishing arrangements for my Mom. Being I made these arrangements many years ago, once I called them they were on top of all the things that needed to be done. They truly made a difficult time for me and turned it into a stress free experience. On behalf of my mother and myself, "THANK YOU", Bob Hahn, Tarpon Springs read more

I can't express how wonderful it was at such a difficult time of the loss of my Dad that Sara, with the Neptune Society kept me totally updated and explained everything. My Dad had the pre-paid arrangements and it made this process so easy during this difficult time. I can't tell you how wonderful Sara did with all of the arrangements. Thank you and God bless you. read more

I was truly amazed at how Neptune took care of everything. From the moment they were called and through the whole process they not only acted in a professional manner, but treated me and my family in a very personal and caring way. They kept me updated throughout and answered all the questions I had. This was the best decision my wife and I made. read more

stop advertising constantly on our emails and other pages. you are like vultures hovering over our homes just waiting for us to die so you can make money off our death. we know we are going to die, but you do not have to remind us of this every second we are trying to read the news or our emails. i would not use your company if it were free. read more

The folks at Neptune society were compassionate and helpful with us during this difficult time. they picked my mothers body up promptly, called us with our next step. When we went to pick up her ashes they were compassionate and answered all our questions and arranged a memorial for us at Bushnell. We felt informed and cared for. Linda Byers read more

Fortunately my mother had the foresight to purchase a "end of life" policy with Neptune Society. The staff associated with Neptune could not have made the process any easier. Sara McGovern walked me through the procedure and was extremely patient despite my string of questions. No question that Sara is a definite asset to Neptune. Dr. Ted read more

Sarah was wonderful ... She answered questions, cleared up any fog, and put up with my tangents ... Am sure that she was glad that those were brief ... Follow-ups were quick & helpful (scheduled service, shipping, etc) ... The rest of the gang were great, as well (billing, & adjustments to future anticipated family services) ... read more

Mom had prearranged her cremation with Neptune. It made the process more manageable then having to take that task on myself. The staff was comforting and the location was calming. I will be setting up my final wishes through Neptune as well. read more

I was a little apprehensive when we first signed up, but with my husband's demise I have been so grateful to have them at my side. They have done nearly everything. I'm glad I will be covered when I go so my children won't have to worry. read more

There is nothing easy about losing a loved one, but to have the incredible team at Neptune to guide you and answer all the tough questions helped more than I can put into words. Such a caring and knowledgeable staff. Thank you! read more