I've had an extremely disappointing experience with Nestwell as a property owner, and I cannot recommend them. Without my knowledge or approval, Nestwell replaced the carpet in my rental property and later demanded that I pay almost $6,000 for it. I was never contacted beforehand, never asked for authorization, and was not given the opportunity to inspect the carpet, consider repairs, or discuss any alternatives before the work was completed. To make matters worse, my property sat vacant for almost two weeks before anyone came to inspect, clean, and repair the carpet. Then, just two days before new tenants were scheduled to move in, Nestwell suddenly claimed it was an emergency and replaced the carpet without consulting me beforehand. They even selected the carpet style, quality, and color on their own without my input at all. I later discovered that the rental listing advertised the home as having "brand new carpet," even though I had never authorized or requested new carpet, and new carpet was absolutely unnecessary. It appeared that satisfying the incoming tenant became a higher priority than communicating with or obtaining approval from the property owner. After speaking directly with the new tenant, she told me that a Nestwell employee said that the company was "here for the tenants, not the property owners." While I cannot independently verify that statement, it accurately reflects how I was treated throughout this entire process, and I have no reason to believe the new tenant is lying about what she was told by the Nestwell employee. As a property owner, I expected communication, transparency, and respect before a $6,000 expense was incurred in my name. Instead, major decisions were made without my knowledge or consent, and I was notified of the replacement and presented with the bill a couple of days AFTER the work had already been completed. One additional concern I have is Nestwell's online ratings. Early in our business relationship, before I had enough experience to fairly evaluate their services, I was encouraged numerous times by Karrie to leave a positive Google review because the company was having a contest. Looking back, I believe that practice can result in reviews being submitted before property owners have experienced how the company actually performs over time. Because of my experience, I personally do not believe their overall Google rating accurately reflects the level of service I received. If you're considering Nestwell to manage your investment property, my experience raises serious concerns about owner communication, accountability, and respect for owner approval before significant expenses are authorized. read more

As someone who has had to move several times for my work, I've rented from 11 different landlords in several different states. Most recently, I rented a house managed by CDA Properties for the longest time of any--10 years. Why? Because they were so fantastic to work with and between the great condition of the property and the convenience of having CDA manage things while I focused on my job and family, it made sense to me to put off buying a house. So, short version of this review: I have recommended this property management company to friends looking to rent and if I ever need someone to manage a rental property for me, I'd definitely give them a call. Long version of this review: Here's what I mean about CDA Properties be fantastic to work with from the perspective of a renter: Throughout, I found Linda Willis and company to be outstanding advocates for us as renters in working with the property owner. She also represented the owner's interest with integrity, and I appreciated her fair manner and focus on finding a win for everyone when it came to questions of improvements or rent increases. Never with any other property I rented was I given guidance on things like when to unhook hoses or other maintenance activities. Not only was it good for the property, it helped *me* avoid having problems crop up that might impact my time, security deposit, and the basic dignity of living in decent-looking place. (And now that I'm a homeowner, I have ample opportunities to be grateful for the knowledge!) When problems with the rental house cropped up, as they do with any property, I could make a quick report to CDA Properties and they would be all over it. I also appreciated that when I moved out last year, there were zero surprises about the process or what I needed to do to ensure that CDA Properties could return my deposit. Zero! (Unlike the landlord who didn't say ANYTHING about wanting us to wash the walls--then charging us a huge cleaning fee. In case you're thinking we just left the place a wreck, I used to do move-out cleaning professionally and I *scoured* the place. But I'd never rented from anyone who expected you to wash the walls--and I got 100% of my security deposits back before then. So I was really glad to get a move-out checklist from CDA Properties that clearly defined their expectations and, as always, I knew that I could talk to Linda Willis if I had any questions or concerns. read more

Move in video; https://youtu.be/rg_6GJ-EWUA?si=VDNSZrc1qYB2m9YF Move out Video; https://youtu.be/KJKC2hPsz-A?si=RBam6y-_ls-yENg4 Can be found online You Tube. If only zero stars were possible. Whatever you do, do not rent from them. I have pictures from when I moved in! You can even hear me state in the walk through move in video linked above, please make sure to video this and that.... That you can still see the pink in the walls. Not sure cleaning was EVER done on this home. Best part, was when the leasing gal taking the video, even states, "this is so dirty". When she is alone. Then mentioning the splotches of paint in places. The shower door wobbling when it opens or closes. States the washer and dryer "smells like a dirty rag and looks gross." Cabinet's falling off hinges and loose. "paint on this, paint on that" I am telling you, this is GREAT stuff guys!!!! So yeah, Adam, I watched and scrutinized both move in and move out videos. Did you? Per your question today when we spoke and you accused me of being combative, because I refuse to sit back and be taken advantage of. Judging from these reviews, it is a common mistake. Yes I am angry, yes I am demanding my money, Nestwell and its employees are shady because, they show you the home while it's being "improved/cleaned" Leading you to believe and blatantly lying to you about things that will be fixed. Then they have you sign the lease on your move-in day. So you've already given notice where you're at, moved completely out, more than likely with your truck loaded, and they absolutely have you over a barrel. When you submit a repair request, they cancel it, without telling you. Then they had the audacity to keep my $2,800 deposit which you can clearly see from the videos. The home was in better condition, when I moved out. The owner decided to sell, so they badgered me out 2 months early. Promised me at least $1500 back prior to move out for the inconvenience, but they never did cough that up. Lies and dishonesty at every turn. They are scam artists!! Adam Willis is the "CEO" He is a joke. Should stand for cheap excuse officer. They are shocked that I am so upset and obstinate over this?? I will be taking them to court. Stay tuned! Steer clear!!! These are only some of the move in pictures and issues I have had with them. I have an arsenal for court. SO GROSS! I have all of this in writing guys read more

Title: Disappointing Experience with Application Process I recently had a frustrating experience with Nestwell Property Management during the application process. As a self-employed sole proprietor, I encountered significant issues that made the experience far from smooth. Firstly, the representative seemed to lack an understanding of how income verification works for self-employed individuals. I was surprised to find out that my business checking account statements, which accurately reflect my income, were not accepted. Instead, I was told that only personal checking accounts could be used if I didn't have W2 to submit, which is impractical since I do not use my personal account for business transactions and as a sole proprietor I do not give myself a salary and do not have W2 to submit. To make matters worse, despite earning over $110,000 a year--well above the threshold for qualifying for a townhouse--I was informed that I would likely need to provide two times the rent and a co-signer due to the inability to verify my income. This felt excessively burdensome, especially considering my strong rental history. Overall, the hoops I had to jump through were incredibly frustrating and left me feeling undervalued as a potential renter. I hope the company can improve its understanding of self-employed applicants in the future. read more

For the past two years, my family and I have navigated a roller coaster of experiences with Nestwell Property Management that left us feeling bewildered and disheartened. Our initial relocation 6 mo. into our original lease, prompted by issues with the house settling, was shrouded in uncertainty and multiple explanations that only added to our confusion. As a single mother of 2 kids one being special needs . I had hoped for understanding and support, but instead, we encountered a lack of empathy and inconsistent communication. Despite our dedication as tenants who consistently honored our rent obligations, Nestwell Property Management chose not to renew our lease abruptly. This decision felt like a sudden blow, leaving us scrambling for alternative arrangements. The repercussions extended beyond our living situation when the property owner learned of unauthorized actions taken by the management, leading to further complications and upheaval in our lives. My interactions with Nestwell Property Management have left me disillusioned, feeling marginalized and unvalued as a tenant. The lack of transparency and professionalism in their dealings has not only impacted our living situation but also eroded any trust or goodwill we had hoped to foster read more

Lori and Cindy were great! We moved to Utah from out of state and CDA made our transition very easy. We got an appointment to see the property we wanted within our very small time frame and the application process was seamless. Cindy was so flexible and quickly answered any questions we had, and addressed all our questions and emails quickly. Once we were in our rental property, if we had any issue or repair that needed attention we had someone taking care of it or addressing it within 24 hours. If only all property managers could be this easy to communicate with, and this quick to respond and take care of repairs!! Cindy and Lori were always friendly and professional and so easy to get ahold of!! We liked them so much that we used Lori as our agent for purchasing our first home as well. She walked us through the entire process and she quickly addressed any concern we had. She made an otherwise stressful process so much easier. We would recommend Lori and Cindy to anyone who needs help renting or purchasing a home. We couldn't have been happier with their level of service and friendliness. read more

We had Mark from CDA sell our last house and the purchase of our new one. He was able to list and sell our house for the asking price that was 15% higher than the other comps in the area! Not to mention, we had an offer for our asking pricing the same day we listed it. No one, (realtors included), could believe he was able to pull that off. All of the people I know from CDA are personable, professional, and very hard working. Mark was first rate in answering our questions whenever we had them and expediting the process wherever he could. He was quick to give us current info, relay messages to the other parties, and even fighting for us. When we were purchasing our new home, Mark was also a great advocate for us, at one point the other party wasn't fulfilling some of their promises, so Mark took the initiative and called them up to reiterate our expectations, thus getting everyone back on track. I would recommend CDA properties to anyone and I have! I've had experience in the past with other realtors and property management companies and these guys are hands down the best! read more

My family and I have been in a rush to find a new rental, and we quickly learned how much of a headache the process of finding homes and scheduling viewings can be. Instead of just sending a message through Zillow or the Nestwell website, I decided to call Katie directly--and I'm so glad I did! As a U.S. Marine, I'm all about getting things done quickly and efficiently, and Katie operates the same way. From the very first conversation, she was incredibly responsive, professional, and proactive. She had us scheduled to see several houses within minutes of our call. Within an hour of contacting her, we had already toured three homes. Katie made what is normally a stressful and time-consuming process feel easy and seamless. She listened to what we needed, worked quickly to make it happen, and treated our search like it was a top priority. Her dedication, local knowledge, and hustle really set her apart. If you value speed, efficiency, and excellent service, Katie Foss is exactly who you want helping you find your next home. Highly recommended! read more

I had the opportunity to meet Katie F as my showing guide of a lovely rental apartment space recently. She was an excellent communicator and so personable during our interaction. Even though she's busy serving many prospective renters at a given time, she makes the time for you as her priority during your appointment. Katie knew a lot about the area and the unit where I scheduled a showing. There was zero pressure and zero rushing from her during the appointment. I felt so much value from that because I'm used to people acting like they need to hurry up and dismiss me instead of taking their time to listen, respond thoughtfully, and make sure all my questions get answered. Katie also had her camera out to take photos of anything that needed addressing before the next renter moves in. She's thorough and on top of things! She remembered me after the appointment and that goes a long way, too! Thank you Nestwell for including Katie among your team of diligent guides. You needed to hear how well Katie got the job done for me! ​ read more

Neswell is an AMAZING property management company. I absolutely can not say enough good things about our experience. They set a high bar for all of the other property management companies we attempted to work with. Regan was fantastic at showing us our home (though we put in our application a few days before ever seeing it because this market is CRAZY.) Geysel was amazing with the application process and highly communicative. Lauren was helpful with the lease process answering all of my questions and helping me feel confident in the process. And finally, I never met Connor, but he was humorous and enjoyable to communicate with when he was going to show us our "backup" home. Mix in the fact that once your lease is approved Nestwell will allow you to transfer your application for 3 months and has many more listings than their competitors and again, we felt nothing other than confidence that they could and would get us into a home. Thank you Nestwill team, you are an amazing group of people! read more

Carlos was assisting me during the process of applying for and submitting a rental application, and I couldn't be more grateful for his assistance. From start to finish, Carlos was incredibly helpful, professional, and attentive. He guided me through every step with patience, ensuring I understood the requirements and had everything I needed to complete the application successfully. His knowledge and expertise made what could have been a stressful process feel smooth and manageable. Carlos went above and beyond to address my questions promptly and provided reassurance along the way. His professionalism and dedication truly stood out, and I felt supported throughout the entire experience. I highly recommend Carlos to anyone needing assistance with their rental application or similar processes. His excellent service is greatly appreciated! read more

Nestwell seems to list properties that are unavailable in an effort to get you into their less desirable properties. The attached photo is an example. It has been listed as available since March. When you inquire about it, they send you a list of their currently available properties. They explain it away as if it's a mistake - they "just haven't had a chance to remove the listing" since it was leased. But when the listing expires on it's own, they quickly relist it. If everyone did this, it would make the already unpleasant process of finding a home nearly impossible. Who has time to look at a lot of fake listings, put up for no other reason than to advertise Nestwell? Customer - "I'm interested in the home you have listed in Draper." Nestwell: "Great! Let me send you information about this house in Orem." Does that ever work? Ever? read more

Katie at Nestwell was incredible to work with! Since we're moving from out of state and were completely unfamiliar with the area, she went out of her way to make the process feel comfortable and stress-free. She even provided a virtual video tour for us, which was extremely helpful and made a huge difference in our decision-making process. Throughout everything, Katie kept us informed, answered all of our questions quickly, and made us feel supported every step of the way. Moving somewhere new can be overwhelming, but her kindness, knowledge, and approachable personality made the experience so much easier. Honestly, as newcomers to the area, it felt like we made our first friend here through Katie. We truly couldn't have asked for a better experience and would highly recommend working with her! read more

We both rented a home from CDA properties and had Adam Willis as a relator to help us buy a home. We had a great experience with him in both situations. When looking for a rental and a new home he showed us a ton of homes to choose from. We ended up building a new home and he came with us to all the inspection meetings which was a big help as he was able to help find things on the walk though that we might have missed. When renting from CDA they were very easy and helpful to work with. They were quick to respond to any issues that arouse with the rental home. I would highly recommend Adam Willis and CDA properties for any rental of new home purchase needs. Not only is Adam knowledgeable, he is also a genuinely nice guy. read more

Over the course of the last five months we sold our home and purchased a new home with CDA Properties. Mark was exactly who we needed to work through this difficult situation in our lives. He is very personal and down to earth. He met with us and did a walk through on what we needed to do to prepare our house to sell. We did exactly what he said and within one week had multiple offers. He was extremely patient in helping us find the perfect home for us. We had some difficult location restrictions that limited options for us. Mark is a good honest person and I appreciate all that he did for us. I would highly recommend him if you are looking for a relator. Thanks, Addison read more

Me and my family moved from California to Utah, at first it was nearly impossible to find a new home for us so we got a hold of nestwell property management, they were so nice and they worked so hard to find us a house! they have this AMAZING woman name KATIE she did everything she could to help us move in to this be home is true, from answering tons of text and phone calls to doing a video call to show us the house, she was professional yet friendly and comforting! because of her I live in a beautiful home!!! The process was very fast and very easy! Lost and lots great communication by email! without her I don't know what I would have done read more

Rodger provided outstanding value and service from start to finish. We came to him for help with our housing application, and he made the entire process smooth, fast, and incredibly easy. He ensured every detail was completed correctly and efficiently, which took so much stress off our shoulders. On top of his professionalism, Rodger is genuinely kind and friendly. His calm, understanding voice made the whole experience feel comfortable and reassuring. We truly appreciate the exceptional service he provided and would highly recommend him to anyone needing help with their application process. read more

I had the most delightful experience and extremely informative interaction, with Vanessa and Martin. Both of the staff memebers were exceptional, with precise and detailed instructions. I received an exceptional level of customer service support, as well. Both staff members were extremely polite, and primarily concerned ,with helping our family get the housing that we need. I am beyond grateful for their friendliness, help, and overall I would HIGHLY RECOMMEND, Nestwell Property Management for your housing needs. Thank you all for your continued work and dedication. read more