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    Netbase Technologies

    5.0 (1 review)
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    3 years ago

    Great people to work with. Very responsive and helped us get out of a jam when we were in town.

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    Paladin Systems

    Paladin Systems

    (1 review)

    I took a laptop in for a routine repair. They opened it, at one point using a utility knife,…read moreseemingly damaged a battery connection as well as definitely knocked a power lead off the wifi chip, requiring me to open it again to plug it back in, and to their credit, did fix the problem. However, by this point my laptop was suffering from a new problem that they seemed to have caused. I called them on the phone to ask how they wanted to proceed. I was extremely diplomatic and repeatedly emphasized that I wasn't interested in blaming them. The man on the phone, who had worked on my laptop, was flippant, claiming he had not opened my laptop until I told him I had literally watched him do it. He said that he didn't believe he had caused my problem and also that no one in Mississippi could fix it, so I might as well buy a new computer. He did not make any apologies or try to make it right in any way, and flippantly told me that I could blame him if I wanted to. I felt disrespected and I definitely think the quality of their handling is sub-par, even if the initial problem was fixed. Furthermore my laptop was a Lenovo, and they represent themselves as a Lenovo dealer, despite acting like my recent, expensive Lenovo laptop was trash and I should just buy a new one off the bat. I had to tell him it wasn't paid off before he would even look at it. Lenovo's support department refused to field my complaint without me essentially sending them the laptop, so I have no recourse. One star.

    From the owner: Computer networking, along with replacing parts, virus removal. Laptop chargers, screens,…read morekeyboards, hard drives memory upgrades etc.

    Netbase Technologies - itservices - Updated May 2026

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