The service was beyond amazing. I cannot express it. There were so many options and good quality…read more We came in for a gaming computer with a budget of 1700, left with a computer, mat, and mouse for maybe 1800 or less. The value was amazing. I would wholeheartedly recommend this place, the staff was absolutely awesome.

We are very angry former Best Buy customers! We bought a Yamaha keyboard on April…read more26, 2026, which was damaged in shipment. We expected Best Buy to honor their purchase contract with us. We believed Best Buy was a reputable company that would replace the damaged keyboard, but unfortunately, that is not what we experienced. We hope you will be able to address the following issues. The Best Buy store policy is that it does not replace a keyboard damaged in shipment, but to only refund the purchase price in a gift card. We were instructed to simply use the gift card to rebuy the keyboard. However, when we reordered the keyboard on May 3, 2026, the price had increased by $30, just 1 day after we received the damaged product. We were told by Best Buy's "Experience Supervisor" that the increase in cost was our problem because the keyboard was bought from a 3rd party seller and Best Buy does not control those prices. We disagree. Best Buy accepted our payment for the product. We purchased it from Best Buy's own website. It is irrelevant where Best Buy obtained the item it sold to us! Therefore, the damaged keyboard should be replaced at the original price. This is an outrageous business practice! We have been unable to speak with a manager. The manager seems to always be unavailable in person. There is no point in speaking with the store's ineffective "Experience Supervisor." She is inconsiderate and ineffective. The manager is unavailable by phone. The phone is answered by AI and is unable to direct the call to a manager. An "agent" eventually answered, but was unhelpful. We emailed letters to the manager and to two company executives, but there have been no responses. We are very disappointed in our experience with Best Buy and have begun warning others to beware of making any purchase from Best Buy!

My external hard drive crashed. I took it to a data recovery business near me, but they were unable…read moreto recover any data after keeping my drive for two months. They recommended that I send it to the $1200 (starting) company that dressed up in space suits in a dust free room to take the drive apart. I passed. Instead, I searched the internet and found Jeremy Andrew who turned out to be the Tony Hawk of computers. He had found and resaved my data within three days. He told me that the defective HD had an internal spinner (like a hamster wheel!) and recommended an upgraded HD that I now use (with all the recovered files). I'm glad that I didn't give up and am grateful that Andrew exists. He's the best. So, be sure to double, triple back-up your data and call Andrew if ever any computer issues arise.

Jeremy Andrew is professional, friendly and talks in terms that I can understand. He did much more…read morethan I asked because there were other problems with the computer that I caused but did not realize. Even with the extra work he did, he charged what he had estimated which was very reasonalbe. He is easily the best person I have ever used and that definitely includes the Geek Squad. Please give Jeremy a try. He is honest and his work and price are excellent. Hattiesburg is fortunate to have him. Bill H, Hattiesburg, Ms. 11/8/25

I am so happy, happy, happy! I just received word from Jeremy at Computer Brilliance in…read moreHattiesburg, Mississippi that my Windows tablet was repaired in record time. I lost hope that it could be fixed after having been told by another local company that they couldn't fix it. My wife dropped it at Computer Brilliance after work one evening. One of the guys there stayed late to meet her. They had no doubt they could fix it. Less than a week later, it is ready to go with no loss of data! I am disabled and home bound and that tablet is my link to the world and friends and family. The guys at Computer Brilliance are computer wizards. Thank you Jeremy and COMPUTER BRILLIANCE. You have my business from now on!

From the owner: If you're tired of over priced service that falls short of your expectations? Try us at Computer…read moreBrilliance an organization with a quality Mississippi staff, hand-picked from our own Universities, dedicated to our customers needs. Serving Hattiesburg, Laurel & beyond!

I highly recommend this store for all of your electronic repairs. The staff was very helpful and…read morecompletely honest with me about my iPhone. This is where I will take anything that I need repaired.

Great customer service!!! I've used them once before. Second time was no different…read more Not out to get your money honest diagnosis of your phone.

Insisted on being paid upfront and then never completed the job! Called and emailed Glen multiple…read moretimes but never received a reply! Would look elsewhere for any computer or security needs!

The best technology partner in south Mississippi! I've been doing business with SMBM for over…read morefifteen years because they always stand behind their work, and they really understand business technology needs. Wherever anything goes wrong, I know their service department will be on site and resolve my issues within hours. They really care about the success of their customers in a way that is hard to find these days.

From the owner: Copiers, computers, fine dining systems, time & attendance, cash registers & digital signage. We…read moreconsistently provide our clients with the latest technology and innovative answers for today's complex business climate. Whether looking for new equipment or a maintenance agreement to keep your current equipment in tip-top working order, we are there to provide top quality products and exceptional service.

I've used them in the past and was satisfied. Recently though I took my computer in and they…read moreupdated what I needed but broke something else. The manager (Derek) gave me a bunch of stories and even lied to me saying that he saw them (the technician) unbox my computer ... but that wasn't true the technician unboxed the computer in the store with me present and I took the box home. I was hoping they could save me time. In the end it cost me more time and money. The manager did offer a 'compromise' for me to pay for the parts (~$400). Ultimately I ordered the part they broke (which cost me $47 not even close to his price) and fixed it myself. I won't be giving them any more business.

I had a laptop battery replaced. Screws are missing and when you close the lid the case separates…read moreand will not close again.