Ron Rougeaux at PNW Home Group was my real estate agent for my first home purchase in late February…read moreand was an absolutely awesome dude to work with. He came highly recommended from a friend who also bought their house with Ron and now I'll be doing the same when someone asks me! Not only was he open to my wants and needs while searching for a home, but also very flexible and really jumps on things quickly which is so important in this competitive market. And was more than happy to answer all my thousand rookie questions about the purchasing process and how to fix the items on my inspection report. Ron himself does a lot of his own work on his personally-owned properties, which makes him an excellent resource for a new DIY-er such as myself to help me understand what I may be getting into. He even went as far as offering to let me borrow some tools I might have needed to help me with the renovations which is way above and beyond good customer service in my book. Ron also has a lot of valuable experience in the real estate world which goes a long way. And also a great team and expanded network of people involved in the process. He was able to get me in touch with a great loan officer as well who took good care of me and the loan. Ron is an overall good dude and is invited to the housewarming cookout for sure haha. I recommend him highly for anyone looking to get into the market. 10/10

Ron was always quick to respond, incredibly knowledgeable, and went above and beyond to make the…read moreprocess as smooth as possible. Highly recommend him to anyone looking for a dedicated and trustworthy real estate professiona!!

Well thus is truly upsetting, in fact I am outraged…read more This time it may be time to contact the powers that be. That would include the Department of Labor & Industries and make a formal complaint. I recently purchased mirrors to put into the bathrooms. And as I was doing this I discovered that the two by four inside the wall are not solid pieces they are good together. Glued together! They're also glued to the walls so that they stay standing up

This company is not to be trusted. We bought a home. and it has been in limbo for 2 years. They…read morehave not completed all the cosmetic items promised such as calking, painting, and our door does not lock, nor do we have the screen slider. They took the screen that they originally brought, which was for a smaller glass door. The new screen was to be ordered, yet it has been over 9 months and we still have not gotten the screen. I can't stress how many emails and phone calls that have been made, with the promise that they are working on it, but we haven't gotten any of our needed repair/replacements. Both the local Clayton Homes on Martin Way, Lacey Wa.,and corporate offices in Oregon have been involved, with no satisfaction. I would never buy from this company, they are not honest and have no integrity.

Very positive experience with Robert. He was upfront with me and explained everything thoroughly…read more He was always very reachable through out the process. Overall I think he runs a straight up no BS company unlike many other companies in this space.

"I'd recommend you go with the other bank." Good luck…read morefinding another lender that would give you this advice after spending hours walking you through the mortgage process and answering all your stupid questions. They are honest, knowledgeable professionals that are looking out for you. If you're even thinking about a mortgage, talk to MLS FIRST! After guiding me through the mortgage process, Kyle gave me solid advice and help to find my way around the market. After I found a better deal, Kyle gave me the advice above which quite frankly took me back. These guys and gals should be your first stop in the lending process, I would gladly work with them again in the future.

Working with Shannon and Lindsay was great. They had a big job ahead of them with the list of…read morethings I was looking for in a first home. They never gave up even when I wanted to...This is a great team to work with, both ladies responded quickly to all my crazy questions, and did it with a great attitude. I will recommend them to anyone I know looking to either buy or sell a home. Thank you, Thank you, Thank you for everything.

Absymal service. Lackadaisical work effort. Day of closing decided to try to squeeze everything…read morein at the last minute. No scheduling. No updates on progress. Waited til the day of closing to finally call me and say "OK I guess we have everything so can you come in this morning (an hour's notice!) to sign. If we come across anything, we'll contact you later." I swear this was the first time they did a closing. Had 4 different people "working" but none seemed to know what was going on and what they were waiting on. They're emails went right to Junk Mail. Must have been karma! Stick to a local title company.

I recently refinanced my house and Elizabeth and her team handled my escrow. They were informative…read moreand accommodating to my schedule and the receptionist was warm and welcoming when I arrived for my appointment. My signing was fast and easy and I even got some money back after closing. Now I'm saving almost $200 a month on my mortgage! I can't say enough good things about how professional and pleasant my experience was. When I buy my next home and sell this one I will definitely use Chicago Title in Lacey.

DO NOT RENT FROM LACEY PROPERTY MANAGEMENT OR RENT 6713 BLADE ST SE!!! I did everything they told…read moreme to in order to properly move out and they deducted $600 from my deposit. Liars and horrible customer service! Kookoolani screamed at me on the phone and hung up on me. I seeded and watered the grass, hired a house cleaner, hired a carpet cleaner all like they said. Kookoolani told me it wasn't good enough. Rudest woman I have ever met in my life. DO NOT FALL FOR THEIR WAYS. The business has submitted a response now. Unfortunately there is a lot of false information in there. Do not take this chance with them. Protect yourself and go through any other property management company. Horrible people, awful customer service. They were good when Travis was there. What happened?!?

I'd steer clear of these people and their sister store "Dupont Realty and Property Management"…read more We rented a home from them in Lacey, it was the worst year living in WA to date. Getting their "Maintenance" people to fix anything was near impossible, aside from many other issues.

Shannon Kimminau and Lindsey Belmont are the BEST! They have SUPERIOR KNOWLEDGE of the communities…read morethey cover (Lacey/Olympia and neighboring areas)....the MARKETPLACE they represent....STRONG NETWORKS reaching out to other realtors and builders....a winning skill set! Add to that their sense of SERVICE to their clients, and you have the top two realtors I've ever worked with. In the middle of the pandemic, and with a housing market in unprecedented turmoil, these ladies calmly and professionally managed to find multiple houses for me to look at that matched all of my criteria! In the end I opted to build, so they found me a builder, and lot located in the exact neighborhood where I most wanted to live. On top of that they helped me find a rental property to live in temporarily until my home was ready. They always return phone calls, offer dependable advice, have high ethical standards, and are unfailingly supportive of their clients in the emotional world of real estate. John L. Scott Co. is lucky to have this team, and I was super lucky to work with them on my new home!!!

From the owner: We are your trusted Real Estate Team! Together we provide an unparalleled level of customer…read moreservice to each and every one of our clients! We understand that buying or selling a home is more than just a transaction: it's a life-changing experience. That's why our team is dedicated to providing exceptional, personalized service for all of our clients. It is our goal for you to feel informed and at ease throughout a process that can be stressful and overwhelming at times. Our communication model is the key element to achieving this. We take great pride in the relationships we build and always work relentlessly on the client's behalf to help them reach their goals! Ultimately, your satisfaction throughout the process, is how we measure our success!