I was to be a return TMS patient to the Santa Monica clinic. I completed treatment here a little over a year ago; it was life-changing. That's why I came back, because my anxiety has returned and I am experiencing panic attacks so debilitating that I cannot work. I spent two days speaking with intake staff and Dr Javier, clearly explaining my condition and lack of current medical care thru my substandard insurance; this was really my only hope for medical intervention. They got me scheduled almost immediately. When I arrived for my appointment, I was actively panicking. I had my dog with me--the same dog I brought to every single appointment during my previous course of TMS with full staff support. Instead of compassion or problem-solving, a staff member immediately dismissed me due to a zero tolerance "no dogs" policy, without accommodation for my current visit, and made no effort to involve a clinician or acknowledge my current condition/state. I was treated as though I had purposefully done something wrong and was sent away. I was shaking visibly while leaving. And then... No one followed up with me. Dr Javier was there for my appointment and knew I had been turned away. I am devastated. The ER will be my next stop for panic attacks; it's my only option. NeuroWellness failed me today. ZERO STARS for zero compassion. read more

I am writing this review from my bathroom, as I am currently dry heaving over the toilet with a 100 degree fever since this office is so incompetent that they refused to send a prior authorization to my insurance for the medication they put me on (considering I can't pay 2000 dollars for it). A little over a month ago, my insurance changed and I let the office know. They told me that they resubmitted the pre auth for my med and that all should be well. a week or so later I went to pick it up from my local CVS and was told that my insurance didn't cover it, I needed a pre auth from my doctor, and that they had been trying to contact her about it to no avail. THANK GOD I was able to use a manufacturer's coupon to pick up my medication that night. While I was waiting at CVS, I called Neuro Wellness and let them know that they needed to submit the pre auth since they dropped the ball and hadn't done so. I spoke to them and they assured me that it was submitted and that was it. On June 9th, I had an appointment scheduled with my PA where I told her that I needed the pre auth sent. She assured me it was done. I reached out to the office and reiterated that I needed the pre auth since I was running out of medication in 5 days. The days go on and what do you know? NO pre auth. Friday (June 12th) I reach out again regarding the pre auth, and I was again told that it was submitted and that I was good to pick up my medication. I go to CVS to pick it up and... no pre auth. "You can pay out of pocket" the pharmacist said, to which I said I can't pay that. The people at the CVS pharmacy on Mindanao Way in Marina del Rey are and always have been extremely kind and understanding. I try to use the manufacturer's coupon again, which was invalid. It was Friday night so I was unable to reach anybody at this office and I knew it was going to be a long and difficult weekend without my meds. The weekend passes, and I call them first thing Monday morning to let them know just how badly they dropped the ball. The office manager or whoever was at the front desk was apologetic and said she was new to the practice and taking over for someone else (newsflash: I don't care that you're new, you have the same responsibility to your patients as the previous office staff). At this point I had already started fighting tooth and nail with my insurance company, talking to everyone from every department imaginable (prior authorizations, family advocates and grievances, pharmacy approval, etc) and ended up being on the phone with them for over 5 hours trying to do this office's job since they are so beyond irresponsible and incompetent that they can't do anything themselves. When I called insurance I asked for a phone and fax number to give to Neuro Wellness because apparently I needed to hold their hands and kiss their foreheads to get them to do their job. This was happening as I was getting sicker and sicker from withdrawing from the medication THEY prescribed me. Around noon they stopped responding to my texts and calls completely and I had to have my fiancé step in during the middle of his workday and leave them voicemails encouraging them to call me back. Around 3 is when they FINALLY get the pre auth in and I can go pick up my meds. Too bad they're special order and out of stock! I was so desperate for my meds on Sunday the 14th that I drove to South Central LA (40 minutes from my apartment) to try and pick up my meds, but since the pre auth process hadn't even started they turned me away. I have a lot to say about this office. For one, they will not prescribe you more than a month of medication at a time BECAUSE THEY WANT TO BILL YOU MONTHLY since you have to meet with your PA before getting anything filled. Do not let them convince you it's because they care, it's because they're greedy. This actually isn't the first time this office has failed to fill meds since I have been through this process before with them. IF THEY ARE GOING TO BEHAVE LIKE THIS, THEY NEED A WEEKEND LINE TO COMMUNICATE WITH ALL OF THE PEOPLE THEY SCREWED OVER EARLIER THAT WEEK. I have truly never been happier to leave a practice teeming with the most incompetent and problematic staff in the world. I have started seeing a new psychiatrist who was literally dumbfounded when I told him how this office had been treating me. He is now my primary provider and whaddya know? He's happy to give me a 3 month supply of both of my meds. Please avoid this office. I was with them for 3 years and watched them screw up monthly since they won't even give you refills (again, because they want to bill you). They are totally negligent. read more

This is on the intake process only and their therapy structure. I've never heard of a place requiring you to commit to 13 sessions/weeks before even speaking to a therapist on site to confirm 1) the type of therapy they recommend 2) who I would be seeing and if I like their vibe. On top of that, if you miss your appt time (HAS TO BE THE SAME TIME AND DAY EVERY WEEK) or if you try to reschedule and they can't accommodate that week, you're charged a $100 fee. I'm all about accountability but this is ridiculous. People get sick, have trips, etc. I'm annoyed I spent all this time filling out intake paperwork for nothing. This place sounds horrible. read more

I've been using this company since i was 18 and they have always provided me with great psychiatrists and service. They always make it easy to communicate about rescheduling/ scheduling appointments if you have an emergency or any important questions. The one thing is that I had a small issue with insurance copay but it was quickly fixed! They have only the professional and caring psychiatrists in their company. I would recommend them to any person in need for mental health care. read more

Incredibly disappointed with the Christianne Zah-Weber, PMHNP. She showed me zero respect and empathy for my situation and condition. She habitually talked over me and would not explain medical terminology. She was also extremely condescending. It is my hope that not all the doctors at Neuro Wellness Spa are like her, but she does represent them. Maybe she has personal problems at home, and today was an exception, but I do not think she would have treated me this way if I was Caucasian. I will be making a complaint with the proper administrative agencies regard her conduct. It is my hope that no one else has to feel the way Christianne made me feel. This has truly been an u fortunate experience which has only added and exacerbated my medical conditions for which I sought help with in the first place. read more

I've had an all around amazing experience here and have recommended to friends looking for local psychiatric and other mental health care. Everyone I've encountered has been so kind and helpful and I feel good about treatment plan -- like I okay an active role but am supported by the actual professionals. If you're a Santa Monica local I highly recommend! read more

My TMS experience at Neuro Wellness Spa has been beyond incredible. TMS, while not well-known is non-evasive magnets to help stimulate the brain. Since it is like a spa treatment for the brain, I assumed it would be considered elective, but my insurance covered it in FULL. Jen and John who work with the patients, are both amazing. Professional, knowledgeable, kind and helpful doesn't even begin to describe them. For those of you who just need a reset I highly recommend checking them out at one of their many locations. I have already stated to experience the benefits and as my friend who had suggested it said, "couldn't hurt! Really helps!" read more

I have had a great experience coming to the Neuro Wellness Spa for TMS. It has helped significantly with my symptoms of depression and anxiety. The team has made me feel very comfortable, in particular Jenn who helps me with treatment every day. She is very knowledgeable about the treatment and always has a warm and welcoming disposition that makes me feel very comfortable. I love my conversations with her. I'm super appreciative for the entire team and in particular Jenn! read more

I had a great experience at Neuro Wellness Spa Santa Monica. Dr. Alexa Hall and her team was very welcoming, flexible and always available for help. Special shot out to Brian. He is kind, empathetic and very caring towards the patients! For those looking for a good TMS facility, I will recommend Neuro Wellness Spa without any reservations! read more

The team here at Neuro Wellness Spa care deeply about their clients. And don't let the term "spa" fool you...these are dedicated, medical professionals, practicing state-of-the-art treatments in an effort to improve their clients' lives. read more

Amazing staff. Everyone treats you so wonderfully with such a caring attitude. They work very hard to ensure that the time you spend there is relaxed and stress-free. I highly recommend it. read more

I have been with Neuro Wellness Spa for a couple of years now. At this location, I really feel taken care of by Dr Javier, Caylan, and Jennifer. They all seem to really care about what they are doing and are friendly. I would recommend them for TMS treatments. I have not done medication management here, but I am very satisfied with Dr Hill in the Westlake branch, and he is conveniently available by telehealth appointments read more

Santa Monica TMS treatment is a very unique experience. filled with employees who genuinely care about their patients and find a solution long lived battles, such diagnosis as anxiety or depression. Treatment with this company has been something to look forward to Monday through Friday the past three I look forward to being able to go through the treatment again as soon as it's available to me read more

Have done TMS here for a couple years. Very helpful for anxiety, sleep, etc. easy check in and easy scheduling. Very helpful for alternative therapies and psychological staff is on staff and available for questions. read more

I've completed two rounds of TMS here and my experience has been absolutely amazing each time. I really feel the difference after my TMS sessions are done. I've struggled with depression and anxiety for a while and I didn't really start to see a change in my mood until I started the treatments. Dr. Hall and Dr. Koo were so supportive and helpful during my treatments. Jen and John are the best TMS techs. I always felt welcome and treated with love when they were around. This place also has the best snacks. Will definitely recommend if you want alternative treatment to depression and anxiety. read more

Dr. Hall and her team are truly incredible!! The entire process with Neuro Wellness Spa has been something that I am not used to in healthcare. The intake team was so responsive and made the process very quick and easy. I am one to ask a lot of questions and they seemed to have all the answers that made me feel comfortable and at ease. Once I started at the practice I was able to meet more of the staff and was so happy to find that everyone was so sweet and really cared for me and my well being. Dr. Hall is a sweetheart and very knowledgeable! She really made me feel as though my issues were not something that should hold me back anymore and I am so grateful for her. Her assistant Nyla was always on top of things and went above and beyond anything that I have experienced at other practices. I started TMS with them after a few months and if I am being honest, I was a little bit hesitant at first. Dr. Hall and the TMS technician Jen explained the treatment in simple terms which gave me the confidence to start. Jen was always so easy to work with and helped me multiple times when scheduling issues came up. Other offices and people are not this flexible! Now that I have completed the treatment I am amazed at the results!! I feel better than I have in many years and I cannot wait to be able to come back to do TMS again!! I normally don't post things or review businesses online but I am just so grateful for the Neuro Wellness Spa team. Hope I did okay with this. Thank you all!! read more

pretty pointless appointments. cost was extremely overpriced for 5 minute calls of unrelated and repeated questions

Unprofessional, doctor didn't really know medications well, all on zoom, they couldn't send in a form needed for the new year for insurance so I had to pay out of pocket twice. I stopped going read more

The services neuro wellness provides have truly improved my quality of life. The people I've had the privilege of meeting such as Jennifer, Lupe, Dr.Hall and Paul Choi have all made this experience not only easy but enjoyable. read more

My visit was wonderful. Sam was really helpful with my treatment plan and made me feel well informed and comfortable. I finally feel like myself for the first time in years. read more

I've been struggling with depression and anxiety all my life so when I heard about a treatment called TMS, not going to lie I was hesitant. My friends talked up this place and suggested I try and I'm so glad I did. The staff was so friendly, informative and welcoming, they made me feel so comfortable through the whole process. And Dr. Hall is the amazing, I'm so glad I came to Neuro Wellness Spa and will continue coming for their services. read more

Dr Hall is amazing. She was recommended to me by my sister in law and she took great care of me. She was very professional, informative and patient. I had a lot questions and she made sure I understood before moving on to the next. Communicating with her assistant Nyla was also a pleasant experience. I'm glad I found such a great office to take care of my mental health. Thank you so much for all you do. read more

There are no words to describe how I feel about the Neuro Wellness team and the TMS treatment I received from them earlier this year. Their staff is truly unmatched- John and Liz are two of the most genuine and caring humans. Not only did I receive such positive results from my TMS treatment, but I looked forward to going there everyday. I was blown away by the results and highly recommend TMS at this particular center. Thanks for all you have done for me! read more

The entire team at Neuro Wellness Spa is so attentive and responsive. My entire TMS experience has been comfortable and relaxing. I have had TMS before, and the program Dr. Hall put me on has been very complementary to the work that I have already done. Two weeks in and I can already feel a bit difference! The TMS technicians, Jennifer and John, ensure that everyone feels cozy while the TMS is happening and they are so friendly and kind. I've even been able to catch up on my Netflix while I visit the office! If you are feeling called to Neuro Wellness Spa, do hesitate to go there. You are in excellent hands. read more

I was in a really dark place when I finally decided to make myself a priority and take my mental health seriously. I'm so glad I decided to start TMS treatment with Dr Hall. The treatment was easy to fit into my schedule and the staff was wonderful! I went into it not expecting much but I noticed improvement in my sleep really early on and I started to feel hopeful which was a big deal for me. I would recommend TMS for anyone struggling with depression and anxiety. read more

Everyone (especially Jen and John) takes such good care of you here. Very professional and caring. Always theee to guide you through the process. Very grateful. Easy parking too. read more

I initially had an issue with my initial intake but they resolved and my care is back on track.

I absolutely love this place. TMS has really helped with my anxiety and I feel like I started opening up throughout the treatment. The staff here are amazing and are great people to talk to. Scheduling is pretty easy and they take care of a lot of things to make it easiest experience for me. The office is always really clean and comfortable. I really recommend everyone to try TMS as its a great alternative treatment for depression and anxiety. read more

Highly recommend this place especially for TMS. I started to see results after 3-4 sessions, even my boyfriend can see a difference already. Jennifer and John are both amazing and make sure you feel so welcomed at each session! I used to physically and internally shake from anxiety and now both are gone! I HIGHLY recommend everyone to come here and try out TMS! read more

My second round of TMS treatment here at the Neuro Wellness Spa is coming to an end and both experiences have been amazing. My first round, a few months back I was really struggling with severe depression and I definitely noticed an improvement in my energy levels and overall attitude. My second round my depression was not as bad coming into it but after treatment I have definitely felt an increase in energy and more interest in my day to day activities. All in all my time here at the NWS has been great, the staff is extremely kind, and the overall atmosphere is very positive. If you are struggling with depression or other mental health I definitely recommend giving this place a try. read more