Staff and doctors are amazing. It's the now 3rd party billing that makes AFC horrible…read more The 3rd party billing is in a "different" country. And they've screwed up my families billing to many times to count. We have 2, yes two forms of health insurance. When you try to call to fix the issue, you can't understand what they are saying except for "that's your bill, pay now?" "We bill you, you pay" Avoid the medical billing shakedown from these 3rd party mobsters. They'll have you in collections for thousands over a aspirin that you never took. They do medical billing code like they are playing a game of bingo. AFC, if you want to be a better place, ditch the 3rd party mobsters and con artists. Staff and doctors are great, not worth dealing with a shakedown for your money because they have no idea how to bill your insurance.

Online registration and appointment option is wonderful. Everything is done before you go so no…read morewait or anything to fill out. Staff is friendly and there's plenty of parking. The doctor was very nice and they did a Covid/flu test in office. Luckily it might be allergies or the cold thats going around. The offices are clean and comfortable and it was a very smooth, no wait visit. They do labs and other tests as well as physicals too so this is a convenient option if you're waiting for your doctors to fit you in or get sick during the weekend, as we did. It's in the same plaza as Kroger in the left corner. Easy to find and convenient.

They've moved to location in Roanoke, VA. The doctor is…read morethorough and addresses all of the questions at your visit. This is the best and preferred time, as when calling in with a concern, the same devotion as face to face is not available and the front staff will sometimes cut you off mid sentence. But, I've been told by some that well, that's healthcare these days. Hmmm sounds like some folks should consider a career change then. Good luck out there folks!

Dr. Hormel is a very thorough, humble neurologist that does his homework. I was very impressed that…read morehe had reviewed my medical information before I arrived. I felt that he allowed me to describe in depth the neck and headache pain that I have been feeling for 3-4 years now and that he was determined to get to the root of my problem. I would definitely recommend him if you need an answer to anything neurological. He's top-notch!

My quality of care with Dr Karen Olorunfemi has been some of the best I've ever received. I am a…read morecomplex patient, and her attention to detail, kindness and knowledge has been nothing short of life changing. Any facility would be lucky to have such a phenomenal physician, and it speaks well of Lewis Gale for having selected her. My experiences with the nurses and the receptionists has also been positive.

I have had an almost 10 year relationship with Ruth Peevey, and truly believed that this doctor was…read moreinterested in providing care while creating a meaningful relationship. The past 2 years have been extremely difficult to navigate through, and with having a huge and heartbreaking loss this year, I relied on the care of my team of providers, including Ruth. Due to ongoing issues with other variables regarding my health, an appointment was missed and the office decided to discharge me as a patient. After contacting and providing an explanation and requesting a rectification, Ruth Peevey and her office have decided to treat me with coldness and have turned their back on someone in need. I would highly not recommend visiting this doctor or any of its affiliates because it's clear that the care and relationships are fictitious and deceiving. I've never felt such disappointment and disregarded with any other provider until Ruth Peevey and her office.

April 2025 great staff and wonderful care my family doctor…read moreof 20 years retired and I have been with Roanoke Family Medicine for almost 2 years now very nice to deal with an independent owned group NO corporate crap like hospital owned groups the truly physician owned practice is almost extinct they days in our area of Virginia but this group is wonderful to deal with and I hope they are around for a long time Great care and wonderful staff

This office will abandon you in time of need. Was immediately pulled from all anxiety meds that…read morehave been prescribed for years,all because of a failed marijuana test. Then they look at talk to you like a junkie. This practice is embarrassing.

Went there for an eye injury but had a concern whether I should go there or go to the main ER at…read morethe hospital. I asked the security guard if I could speak to a nurse to get further advice and not only did a nurse come out to talk with me, but Dr. Franz came out as well and they assured me they could take care of my particular issue there. Very thorough examination and very friendly staff. Dr. Franz is not only a very good doctor but was very personable and approachable. I got the card I needed and was in and out in 45 minutes. Granted, my issue was relatively minor so that can vary, of course. The staff were super friendly and very helpful. They went the extra mile for my care. I will trust this free-standing ER Facility for my needs and the needs of my family. Well done Lewis-Gale!

​I visited the freestanding ER recently due to a kidney stone. The nurses and staff were incredibly…read moreefficient; they not only addressed the immediate issue but also provided clear instructions on where to go for follow-up care. Everyone was very kind, and my nurse, Michael, was exceptional. He closely monitored my pain levels throughout the entire process and identified exactly what I needed to manage the intense discomfort. I truly want to thank Michael and the rest of the team for doing such a fantastic job.

Lovely office, incredibly skilled physician and nurses! I had an embolization procedure performed…read moreby Dr Guyer. From the consult all the way through post op , I was treated with the utmost respect and compassion. The nurses assigned to me, Macy and Katie, were extremely professional and absolutely went the extra mile to insure my comfort and care was far better than anything I expected! Dr. Guyer listened to my concerns and questions during the consult and met with me pre-surgery. I absolutely recommend this practice and group of medical professionals! Top-notch!

First appointment was not with the surgeon as expected…read moreArrived for the second appointment and was told the doctor was out sick. No advance notice. Third appointment resulted in my sitting in the office for 90 minutes without being see by anyone, including an explanation as to why I was asked to arrive 15 minutes early and was never seen by anyone. Will be seeing another provider.

Love this place great people great office very helpful lots of experience very clean very friendlyread more

Dr. Baylor has been my pain management doctor for over 25 years. He has NEVER let me down in…read moretreating my pain! I highly recommend him. He is an excellent doctor and a good man. Make your appointment and see for yourself. But like any other doctor's office, it's necessary to follow their rules.

Got rid of my migraines for good. Baylor responds to your…read moreneeds quickly. If anyone is in pain, see Dr. Baylor.