I have been seeing Dr. Poltorak for many years, he is a good, kind, and thoughtful Dr. My neurological condition is a forever thing, Dr. Poltorak keeps up with all my needs and concerns and is a wonderful Dr. He sometimes runs a little behind in his schedule, however, when it is your turn to see him he will give you all the time you need. I highly recommend this Dr. read more

Dr. Maciej Poltorak has provided me with consistently excellent and timely care. He is professional, attentive, genuinely concerned about his patients, and always encouraging. I have great confidence in him as a physician, and if he were ever to relocate his practice, I would gladly follow him. Unfortunately, as of late, my experience with the office staff has been less positive. Since Dr. Poltorak's former assistant (Rasheeda) left, the office appears to be in a period of transition. Scheduling is delayed due to untimely, incomplete, or absent communication from the staff. This can make the process of securing an appointment frustrating for patients, especially when coordinating with insurance. This is unfortunate because Dr. Poltorak provides outstanding care, and the administrative experience should reflect the same level of professionalism. With additional staff training or improved systems, the office experience could better match the high quality of care that Dr. Poltorak provides. Dr. Poltorak's care is unquestionably 5-star. My concerns relate only to the office staff, which I would rate closer to 1 star. The overall rating reflects this combination and should not be seen as a criticism of Dr. Poltorak's excellent and attentive care. read more

If I could give a negative zero I would. In all my years as a social worker and caregiver advocate have I ever experienced such incompetence from a practice that is highly recommended by local physicians. I will say this to caregivers and seniors, please reconsider making an appointment with a black owned business that has compassionate staff or at least real ALL the reviews . You will see many discuss unnecessary paper gathering, illegal practices of insurance authorization, and lack of customer service, as the reason they no longer support this business. Please note Just because our local PcP's are giving referral to this place does not mean this business treaT's patients well. This practice is based mainly on PCP referrals from colleagues. Our doctors are not vetting these businesses, they refer places based on proximity to your PCP...it appears most PCPs in Hyattsville are referring this place...If you look at the recent reviews many attribute poor reviews directly linked to the front line staff...whew, lord! SO DO YOUR DILIGENCE...this may not be your best decision. read more

I rate my experience as zero stars. This is a totally dysfunctional practice. My experiences with doctors Whicker and Kudelko have not been good. Kudelko some years ago didn't know that migraines are related to weather. I decided to give them another chance since they are 5 minutes from my house. Whicker just ooooooozes indifference. My appointment with him as a new patient lasted about 8 minutes. No interest in my medical history, almost no questions, just get me scheduled for some lucrative tests, which he didn't even explain the need for, and get me out. Bill the insurance, of course! The last of the tests I was scheduled for happened during an unusually heavy downpour. I called the office before leaving my house to see if they were open and functioning properly; they didn't pick up the phone. I headed out and arrived 4 minutes late soaking wet. They told me I had "missed my appointment" and have to reschedule. Never mind. Even if convenient, go elsewhere! read more

I saw Dr. Kudelko for a neurological diagnosis. He was very pleasant gave me a through exam and answered all of my questions. I was seen on time and the staff was very nice. I was able to get blood drawn and a ultra sound within a half hour of my visit from the facilities adjacent to the office. Highly recommend! read more

Syed W. Asad is a physician who collects information from my other doctor's diagnoses as reason to falsely keep your coming to him. Many of his diagnostic analyzes lack evaluations. He sees me as an opportunity to take advantage of my medical benefits to generate profits for the Neurological Medicine PA practice. By a second opinion I have realize there is nothing wrong with me. Mr. Syed W. Asad was exploiting me by false diagnostics. He is not to be trusted. I came to this understanding when I reviewed the patient portal that he using my other physician records to build a false narrative of my health to keep me coming to him. He is not to be trusted. None of the many medical test that he subject me to generated any significant reason to continue to receive any medical treatment from him. read more

Please believe the negative reviews! This place is highly unprofessional and outright nasty. My mother is a senior citizen who has been attempting to contact this office for over a month to schedule a test. She has been given the runaround and told by the office manager Amy that she was doing her a favor by verifying the referral because she has a lot of work to do and "that's why I don't talk to patients". She also claimed to have called but there are no missed calls or voicemails from the office. After a month of ignoring and not returning calls. The very nasty office manager called today to say the board has chosen not to see my mother as a patient and does not have to justify the reason. This test she needs is time sensitive and will impact my mothers livelihood. My mother even reached out to the doctor via email prior to the latest call and received a nasty phone call from Amy in response. While she did not speak to the doctor directly, the doctor and the other physicians at this location are complicit in the behavior and attitude of their office manager Amy. I Amy is mentioned in other reviews along with other administrative staff as being unresponsive and rude.  There is a clear pattern of mistreatment of patients that is going ignored. Steer clear of this place at all costs. If you need further confirmation please look at health grades.com to see patients with similar experiences. I am absolutely disgusted with this office read more

I would not give this practice one star because they do not deserve it. Not one! I like Dr Hussain, but his staff - all his staff including those who call from India are ill-trained, disrespectful, and prejudiced. They have repeatedly refused to treat patients but would never provide the reason why they refuse to treat patients especially if a patient is under the government program. This is ignorance, prejudicial, and insensitive. THE PRACTICE REFUSES TO TREAT PATIENTS EVEN WHEN THEY CRITICALLY REQUIRE THEIR SERVICES. Frank who is in India, I was told, scheduled me for a two-day appointment which I had to take off from work. When I arrived at the office, Frank called me again stating that my appointments had been canceled with no reason to provide me why my appointments were being canceled. I called the practice and no one could give me the reason why my appointments were canceled, instead, they blamed me and were terribly rude. Carolyn Brown was rude and condescending. read more

I really have to thank Dr. Kudelko for being an absolutely great MD. He goes beyond just the paper but looks at deeper issues which I appreciate. I would highly recommend! read more

There is a reason why this is rated 2 stars. Dr. Whicker is rude and unprofessional, and not sure why he has a license still. Do not bring your loved ones here. There is no standard of care or respect. read more

Awful place! I emailed my referral form in September (a month ago). I completed paperwork online and paid my co-pay. I arrive at my appointment at 7:00am only for the clerk to copy my ID and medical card and have me fill out even more paperwork. As I'm waiting to be seen, she calls me back up to tell me that they cannot see me because my referral form was signed by my primary care doctor's partner and not him. I asked why they did not tell me this a month ago when I emailed them my form? No answer. I asked to speak to someone in authority. No one is available. I asked that she let me call my doctor to have a new form faxed over. She said she could not do that because the form had to be in the office before my appointment? Are you kidding me? They did not read the first form I sent over nor did they let me know there was an issue. I take off work for an appointment and drive all the way to Greenbelt for them to turn me away? I am appalled! The clerk was emotionless and did not attempt to help resolve this in any way. This "so-called" policy is unacceptable and makes no sense at all. I wrote a complaint for the office manager and left it as she's supposed to call me back. We'll see if that happens. I am writing everyone I can think of to complain about this office. Avoid it if good customer service matters to you! This is the most unprofessional office and customer service is non-existent! I have yet to receive a response from the office manager! read more

Amy is the reason for my one star. She is extremely rude and makes the Neurological Medicine brand look bad. I'm not sure why I expected more from an "office manager." What's the level of education required for the position again? At any rate, my husband, a lawyer, was trying to get in and she was extremely insensitive. He arrived at the first appointment and was turned away because the system showed he had two insurances. There was a mix-up because he relocated from Louisiana and his insurance there was still active. He called United again (as he'd done many times in the past) to remind them to cancel the Louisiana insurance and they confirmed it would be done effective 12/31. Today is 12/27 and the same rude office manager, Amy, called to cancel my husband's 01/04 appointment. He told her that the insurance would be canceled, effective 12/31 and she didn't care. He told her he wasn't feeling well and she told him to "go back to the ER." During a pandemic? Wow! She could have kept the appointment in place until 01/03, which would have been reasonable, and if she couldn't verify at that time then we would have understood. I asked to speak with her, but she refused, citing HIPPA. I work in the legal department of a hospital and fully understand HIPPA. I wasn't asking to violate his protected healthcare information but wanted to explain the insurance issue a bit because it appeared that she wasn't getting it. Again, I work in the legal department of a hospital, and even with my educational level and credentials have never been this nasty to a patient. Just unprofessional and insensitive. This is definitely not the job for her. Sadly, my husband wants to hire these doctors because he's heard great things bout them. read more

Well Dr. Polterack is great! Unfortunately some staff members are not. 4 messages were left for the office manager to no avail. I called back to speak with her only to get over talked and finally the young lady said she spoke with the office manager and she said for me to log on to..... at this point I'm heated! She couldn't find 2 minutes to come to the phone after I waited a week for a phone call that never happened, and made 4 calls and left 4 messages. At this point I need a new neurologist. read more

Thanks to Dr. Kudelko for his kind, clear, and expert care. Moreover, thanks to Neurological Medicine PA for requiring masks in its office and to the front office staff for being supportive and accommodating to high-risk patients seeking to limit exposure. Since COVID is airborne, protocols like requiring masks make care safer for everyone. Moreover, as a medically vulnerable person, this means that her office is an accessible place for me to go. Thank you! read more

I would not recommend this place at all. I don't know who you could even contact to try and get assistance but the staff is very rude, unhelpful, and out right ignorant. There billing staff or people who verify insurance need to be fired. They are losing patients because there staff isn't trained properly from the office manager, to Alexis, to Teresa, and Roy. They lie they don't follow up and I have been trying to get an appointment since June. Don't waste your time go somewhere else. Both of my insurance companies have called and verified insurance and they refuse to set an appointment. I don't know where they are getting there staff from but someone needs to go there and fire everyone of them. I have filed a grievance with my insurance company and I also reported them to the BBB and the MD state board. read more

Scheduler Patty kept changing the referrals I needed and w/ fax screwups it took a month to get an appointment. I travelled 3 hours to/from by bus, filled out my profile yet again once there through a phone app, which only added pain to my wrists, only to finally be denied service because there is a missing "e" on my healthcare card as compared to my license. I explained that the Social Security Administration won't let me fix the error on my SS card, from which my health insurance provider spelled my name, even though they admit it was an SSA typo. This didn't satisfy the receptionist and she sent me home. This practice doesn't seem to care about patients and they are one step closer to being sued for elder abuse. I wasted countless hours trying to get the appointment and preparing for this exam. Find another practice, I beg you! read more

Let me say first, Dr. Kudelko is an amazing doctor. However, his front staff and scheduling takes away from that. 1. They're rude. 2. If you have any plans the day of your appointment....you might as well cancel them. They schedule appointments back to back... Then have patients waiting for an hour AFTER your appointment time. This is not normal. I've been to busy doctor's offices that ran smoothly. DO BETTER. the worst part is they couldnt care less with all the hehe and haha's at the front desk. Last appointment then I'm finding a new doctor. read more

Where do I begin? My appointment was at 8am. The office opens at 7am. After a 2 hour wait, I'm finally placed in a dark gloomy room. Dr. Poltarek apologized for the wait time. However, 2 hrs is unacceptable as this is a drs office, not a hospital. How are you 2 hrs behind unless you yourself was late? As a patient, I make every effort to be on time and I want the same respect when it comes to my time. Had tests done and he never explained the results. Asked several questions in relation to the stages of dementia, he was confused as to what I asked and never did. After waiting 2 hrs to be seen maybe 20 minutes and not know anymore than I already knew beforehand was frustrating and a waste of time. I don't recommend this dr. He is unkept, has poor time management, lacks knowledge and has difficulty when trying to explain things. If the knowledge exists, it's hard to decipher with the constant use of filler words (umm and ahh) when a language barrier already exists. The one star was given only for the nurse/front desk representative. She was nice. read more

If you like wasting your time, this is the place. They're always running behind. Forget about your scheduled appointment time, you'll be lucky to be seen within an hour of that time. But you better not be late by a few mins or they'll try to charge you or cancel your appointment. Their staff is rude and unprofessional. The young staff, the older staff, it doesn't matter, they're all nasty!! If you enjoy lackluster customer service, this place earns a gold star for being pure trash. If I could give negative stars, I would. Even giving them 1 star is a reach. read more

He's a cool doctor but is always behind. The first day I came in her was 40 ministers behind. Today is my last visit and he is over an hour behind. The front desk did not call a head of time to inform me they told me when I was here for my appointment. I have been waiting for about 90 minutes and still haven't been seen. If you like waiting this is the doctors office for you. read more

Have never seen an office so unprofessional and rude. Starting with the call center who makes you feel like you are in an interrogation room just to schedile an appointment. Calls left for the Doctor are never given to him. Appointments are canceled without notifying patients and faxed referrals never seem to reach the office. Somehow it is okay to hang up on patients. If you care about your health, Run away from this place read more

The worst neurologist office. The staff is unprofessional and hangs up on their patients. The physicians do not care how their staff treat their patients. They just take patients copayments and never care about the patients health read more

Unfortunately the doctor my father saw (Dr. Whicker) was too stressed to be personable at all. Was OK the first time we went but at the follow up he said to my father he was acting like a two-year-old. Uh, yeah, he's 81 with dementia. If you're going to be a neurologist seems like you had better get used to elderly two-year-olds. Not much accomplished except a LOT of tests that are done in their office which amounted to nothing. The staff was stressed but reasonably polite. read more

Had a appointment to get test done. Paid my co-pay. On July 15 the doctor schedule me for a follow up phone call. I assume something must be wrong, Because he called. Normally they will call you if your test come back something is wrong. Nothing wrong, 2 minutes on the phone to hear that. I get a bill saying I owe $15 co-pay....for what. It was a follow up phone call. Yes it is $15 for him to tell me all my test came back negative. I am so pissed that business are trying to get over on people that are trying to make it through this pandemic. I will be writing a review on everything their name is associated with. Not to mention Marie in the billing department was extremely nasty. Spoke with her boss Brenda and she said I have to write a formal complaint. No problem. I will drop it off. read more

1.6 Stars as a review explains what I experience this morning. Let me begin that in no way does this review reflect Dr. Polotrak. I have been going to this location for all 10 years and by far today was the worse experience I have every had at any doctors office, not even a hospital emergency room could top the total disrespect I experience today in my 44 years of life. I was talked down to and disrespected by the office managers, supervisors, and office assistant. My 15 year old daughter had an appointment this morning and is experiencing severe migraines. Dr. Polotrak was a God sent to me about 10 years ago when my migraines were debilitating. So why not take my child to this awesome doctor. I arrived at 7:22am for a doctor's appointment that was schedule for 8:00 per the request of the doctor's office to arrive 30 minutes before your appointment for new patience. I arrive and I give them my ID and insurance card for my daughter. The doctor office implemented this new policy that your ID needs to match your insurance card under I guess the MD Real ID initiative. I asked to speak to the Office Manager (Amy) because I had travel and an hr got up at 4:45am to make it to this appointment for my child and this was not fair. I am in their system under my old last name and have several copies of my id in my medical record, I am the same person. The Office Manager (AMY) refuse to speak to me she was unavailable. This is when my calm professional tone went south. I went to the main office and ask to speak to the manager myself again. The front desk person went to get her came back and said "Amy said, she is not coming to see you, she talking to the doctor and she is not coming out. I said so, let me be clear the Office Manager refuse to come and speak to a patient. The gentleman respond and said you are not a patient, and yes she not coming out to see you. You can all your insurance company because if you don't leave and we are going to call the police. Now you tell me at what point do you talk to a human being in this manner and as an Office Manager refuse to talk to a patient. At this point, I left called my insurance company only to find out that this was not a policy under my insurance but something the office implemented. I finish this review by stating they lost 3 patients today, myself and both my daughters. This issue could have been resolved with a simple come and talk to the patient and figure out how this issue could have been resolve. Now I have a migraine. I don't have to travel and an hour to be disrespected and pay you for it. read more

My husband suffered from migraines for 6 months without relief. He was referred to Neurological Medicine and sees Dr. Poltorak who prescribed a medication and was able to get my husband's migraines under control. Our lives have been flipped upside down because of these migraines, the debilitating pain, and because my husband's PCP is a joke. I am thankful for Dr. Poltorak, who's still running tests and hasn't diagnosed my husband definitively but he's no longer in agonizing pain every day! read more

Scheduling is always rather quick when you can get through but they never answer the phone. They have failed to give me results when I was supposed to get them immediately. I even asked two people before I left. They almost charged me for the results appointment even though it was their fault I didn't get my results right away. They even gave me someone elses prescription and didn't even contact me to apologize as that caused a delay in getting my rx. Not to mention, it made me look like a criminal. Also, the doctors won't discuss anything over the phone at all! Such a waste of time to have to take time off work to say, "no, that's not working for me". I wish doctors weren't so money hungry and cared more about your time. If you choose this place, you will need multiple appointments so expect to take a lot of time off. read more

Would give zero stars if possible. I had testing done and they made me come in a different day for the results, even though they would have been immediately available, so that they could collect another copay. And then they didn't call me back until over 2 hours following my appointment time. This place needs to figure out how to speed up its service or put appointment times more in line with when you're going back because this is absolutely ridiculous. You will save yourself time driving 45 minutes somewhere else. read more

I was trying to give this place a chance but this place sucks don't go here unless you want to be yelled and talked down too and aggravated all at 8am in the morning I wish I would of read the reviews before going to this place. They would not schedule me a follow up appointment because a single letter in my name was wrong but they billed me for the first appointment and blamed it on some audit BS. I explained the doctor said I could sign a paper taking responsibility for all charges if my insurance didn't take it. Now me not being in the medical field but I know everything is linked to your social security number and I explained about how every other office for the last eight years has taken it and never had one issue with billing me and me paying what ever I needed to get treated. They don't care about the patient and the are one person off from a law suit. Someone is going to die messing around with this s*** whole of a practice. read more

Dr. Kudelco (sp) is an amazing doctor, however his billing department sucks!!! I am being billed for something they can't/won't explain what the charges stemmed from (since December 2014). I will say, they're good at putting things on your credit report. read more

I saw another review that said Dr. Kudelko was amazing but then went on to slam the clinic as a whole, well that is pretty much exactly where I am coming from. I went there because of Dr. Kudelko, and actually tried to find/review him here on yelp but only found this clinic so i guess i will do both. Kudelko, chatty, yes, funny definitely (admittedly subjective), makes you wait yes; But, I appreciate the humor especially since the front desk almost always puts me in a bad mood, I have to wait for him but #1 I am guessing this has something to do with the staff/scheduling and less with him and #2 He spends time with you and doesn't rush you though a visit so. He has also actually helped with quite a few things from migraines to nerve issues and help resolve medical problems so he gets 5 stars for bedside manner and 5 stars for actually being a doctor. The clinic, they are horrible, there is one ray of sunshine "Jessica" she is nice, actually HELPFUL, and gets things done right the first time. Apart from Jessica the other staff are rude, incompetent, and apathetic. I have had them botch appointments numerous times, as i mentioned earlier I suspect they are responsible for the scheduling, on my last trip the girl asked for my insurance card (which has prescriptions on one side and insurance on the other) and she gave it back to me "I need your INSURANCE card" and I then pointed out "look on the other side", and that didnt even get an "oh" or "ah thanks" or even... sorry? When I call they are actually even less helpful on the phone than in person, amazing, numerous times I have had to explain things in excruciating detail only to have them still not get it and said "uhm, we will have X get back to you"... which no one ever does. I think Kudelko has another clinic in Takoma Park, its hard to believe that would be worse (they have no where else to go but up) so i'd try that place first. read more

Ok. This is hard for me and for that reason I will be brief. My neurology is 5 star, but the practice is horrid and opens itself up o malpractice on a weekly basis. Current wait to see my primary care neurologist 6-8 weeks. Wait time upon discharge after 15 days in hospital with express instructions to see him within 3 days 8 weeks. These people suck, they don't care and the people working the frontn office are a hybrid of overworked meets inept. read more

Dr. Kudelco lacks empathy and compassion. The staff is incompetent and rude. The wait times are ridiculous and the treatment is worse. I'd strongly suggest finding another neurologist. One that's concerned with your well being and doesn't treat you as just a number. read more

this is the 2nd time u have been without my medication within the past year. My Dr wants me on a newer med which need a pre approval but here is the issue. THEY NEVER COMPLETE THEM! I requested a refill of my medication on 01/10/15 and was told it needed pre approval. The pharmacy faxed the form to the greenbelt office. I waited a couple days and called to get a status. I was told Mona handles those. Eye roll here we go again. This is was the reason my medication was delayed the first time. Mona called me back and said they had not received any form and to fax to the laurel office. I called the pharmacy back and had them fax to the Laurel office. I just called my pharmacy and they still don't have any approval. SHOCKER! How can they not be worried or have a sense of urgency when you know I need this medication to be seizure free?! I love my Dr, but his staff is horrendous. They have the attitudes that they just don't care!!! Needless to say I will be looking for a new doctor tomorrow. read more

Dr. Poltorak is a life saver! After seeing 4 different Neurologists who just throw meds and tests at you. This man actually LISTENED. Now...you WILL wait, but you WILL get exceptional PERSONAL care. If you are on a schedule and not concerned about your neuro health, go somewhere else. read more