My mom has been here for 11 months and I could honestly say that Pacifica at Spring Valley has…read moretruly been a G-d send to my family My mom lost my dad after 55 yrs of a truly blissful marriage and although this devastated our family because of the tremendous loss we were dealing with, Pacifica truly made things somehow okay for Mom.. They treat the patients like they are their family members.. I see it first hand with my own eyes all the time. I'm there a good 5 times a week and when I'm not, my aunts are. We all see how our families are treated here I can start with the smart, beautiful and caring Deanne who made everything quite easy for us with paperwork and made moving easy and still is always there making sure things run smoothly. Priscilla always around helping too. Next I must recognize the extremely kind and caring staff that are taking care of these very dependent people. The med techs are ALL SOOOOO smart and dependable and most of all very caring humans. No joke. They are on top of everything, Christine makes sure of it. The fine people that take care of my mom and the rest of the residents are so so hard working , kind, gentle and patient. There are too many to name and I do not want to leave anybody out. All the front people are sooo nice and welcoming too and the darling, sincere gem named Venessa is the heart and soul of this amazingly ran home for the cognitively impaired. Dementia is so hard, it's a true curse but Pacifica Spring Valley makes life dealable. Love this place!!!!!

This place is so a$$ I would put 0 starts if I could they don't care about the residents at…read moreall,worked there and seen so many caregivers treat residents like they're not people too specially the philipine old lady named "Cora" one of the residents passed bc she was on her phone while she was feeding this resident,she should've been fired long time ago,if you don't want your love one to pass pls do not bring them here.

The quality of care I received when I first came here one year ago was excellent. They were kind,…read more and took very good care of me. However, they were and still are short staffed with wait times after pressing call button of sometimes one hour. The quality of the food leaves much to be desired. So I wound up buying my own groceries and often times making my own lunch and dinner. The weight staff in the dining room does the best they can, however, in my opinion, with the exception of the head cook, the cooks don't know what they are doing. Often times you will wait one hour after ordering your food to get it, and then more often it is ice cold. Add it to that, it often tastes disgusting. There are residents here, but that belong in memory care or in a nursing home. There are residents here that are a danger to the other residents and even though we report them to the powers that be, nothing is done. I am happy to be saying I'm moving out of this place because I can and also because the price is way too high for the services that I use. Carefully research the place you are looking for to live in for yourself or a loved one. Walk in at different times of the day. Try to experience the food and the dining experience for yourself more than just once. Talk to the residents and ask a lot of questions. I would not recommend living here. And I hope and never come back to an facility, but if I do, it will not be this one.

Early planning is essential for senior living. Pacifica Senior Living focuses on developing a…read morevibrant, purposeful lifestyle that elevates the standards of senior living. Their residents benefit from outstanding care and services, paired with a dynamic social community, fostering an environment where comfort, care, and purpose thrive. Their community is an ideal choice for individuals seeking a retirement experience marked by beauty, engagement, and satisfaction. They offer a range of services including independent living, assisted living, memory care, and Respite care. The employees demonstrate outstanding courtesy and expertise. The décor is stunning and inviting, creating a warm atmosphere. The property boasts pet-friendly facilities, including a dog park, and a non-smoking policy. Residents can enjoy a private movie theater with recliner seating, gourmet dining, and a state-of-the-art fitness center with classes, offering a comprehensive range of amenities. It is a must check out!!!

My siblings and I toured this facility seeking placement for our mom, a little over a month or so…read moreago. The general manager gave us a tour of the building and the place has a really home-like quality and feel. The CNAs were friendly and welcoming. The biggest draw back for us was the gentleman who toured us. He didn't answer pertinent information about medical care and told us he didn't have a nurse available to talk with us at that particular time. He went out of his way to make sure to let us know that he lives in the building full time (a little weird but ok). When Tian, would try to explain things to us, he would cut her off. Some of the staff mentioned moms hobbies & previous career which seemed very rehearsed and almost Stepford like in nature. He appears very rehearsed and inauthentic. Outside of him I would say this place has great potential.

I took a friend here because their family member needs memory care. This place is not the cheapest…read morebut the quality care is worth every penny. We went and checked out a few places this place was very impressive. While they took care of their residents. They also educated me a lot bout dementia. The outdoors the patio was gorgeous.

We toured the facilities and were thoroughly impressed by the staff and the overall environment. Of…read moreall the locations we visited around town, this one stood out as the most welcoming and professional. However, the main reason we ultimately decided to look elsewhere was their health department grade, which raised serious concerns about safety and cleanliness. I do believe in second chances, so if you are reading this review please keep in mind the date of the grade. Hopefully in the future there is someone else in charge. Do better Legacy House, these are our elders.

Wow. The reviews here are cut throat. Sorry but I don't think they are all accurate. We moved my…read moremother in law here just over a year ago. The move in process was super easy. We had a coordinator that unfortunately isn't with the company anymore. But we met the new coordinator yesterday and she's super nice and seems to really care. We went for one of their events the luau. The place was packed. The employees were all smiling and having a great time. They are very approachable to people questions and needs. The director and assistant director were of course around to answer questions and are super nice. My MIL loves it here. They take care of everything for you. It's like a docked cruise ship. Everyone should really give it a chance to see what the raves are all about.

I had post previously about trash in the front yard that was very disturbing. after they saw the…read moremessage it was taken care of if in a timely manner and is very much appreciate. Keeping up the neighborhood is good for all! THEY ARE GOOD NEIGHBORS

I was very skeptical on group homes, but this home is very welcoming, the residents and staff are…read morevery friendly, it's located in a nice gated community and feels so much like home, kitchen and living room gatherings and the smell of fresh food cooking.

Laurelwood is a very caring, clean and responsible group home that took care of my relative as if…read morehe were one of their own. I think the cost was worth it for the high level of professional care. They went above and beyond on several occasions to accommodate our needs.

Our family member has been at one of their three residential care homes (Spring Valley Senior…read moreLiving) for about two months and we are very impressed with his care. The owners (Goran and Alex) are very communicative and really knowledgeable about available services. The caregivers are really kind and thorough and our relative praises the food. The house is immaculately clean and has a homey feel. Several providers who have come to the house (nurses, physical therapists) have mentioned that it's one of their favorite care homes because the owners are organized and the residents are well-cared for. We are thankful that we found this place!

Sean and his caregivers provided exceptional care for my family members. They were knowledgeable…read moreabout Alzheimer's and dementia, delivering the highest level of service. I highly recommend this company for anyone in need of care.

From the owner: At Luxury Living for Seniors, we believe in transforming the elderly care experience. Our mission…read moreis to provide exceptional care and heartfelt companionship, ensuring that every client feels valued, respected, and cherished. Prioritizing independence and individual preferences, offering a variety of services including live-in care, 24-hour and overnight care, concierge services, Alzheimer's and dementia care. Our dedicated caregivers, highly trained and compassionate, tailor personalized care plans to meet your distinct needs with respect and unwavering attention.

Compassion Crest Home Care is an amazing team! I've had the pleasure of working with Maurci and…read moreHannah on both patient care as well as events to benefit the community. The best way to share how much they prioritize patient care is by telling about how Maurci took her time to sit with a potential patient of our hospice, comforting her and earning her trust until the patient was fully under our care. And the kicker is we found out a week after that our new patient was never even a client of Compassion Crest! In layman's terms, Maurci made sure the patient was in good hands even if it didn't benefit her own company. Secondly, Hannah is the heart and spirit of the senior care community. It was under her leadership that Senior Tech Talk was formed, to impact senior communities and assist them with their technology challenges. It has been a thorough pleasure working with the two of them and I'm looking forward to making a huge difference in the senior care community with Compassion Crest Home Care!

Maurci and Hannah are both amazing. So helpful, sweet, personable. They've assisted me with my…read morehospice patient with care needed at home. Made it seamless and easy to work with. Love them both

There are no words to express the gratitude I have for the care provided to my father by the TLC…read morefamily. Prior to TLC my father was in at least three "memory care units" where lots of promises were made regarding the patient-centered care that would be provided and the expertise of handling any difficult behavioral problems that come with the progression of Alzheimer's. As a nurse practitioner, I thought I had done my due diligence with researching the facilities. I was wrong. With the covid shut down in March 2020, many of the facilities housing elderly took advantage of the fact that families could no longer check on loved ones physically and a lot of negligence occurred. My father was moved three times during this time as I tried to find the best care. What did Tender Loving Care provide that these other facilities did not? 1. As with any patient with dementia, moving them to a new facility can be very difficult. The transition can cause them to progress in dementia and not recover. It can increase behavioral disturbances during the adjustment period. My father was already having issues with agitation when needing to have his brief changed/bathing so the staff already had their hands full when he came over. Dr. McGivney and Kerri were amazing and worked very closely with me to make changes to his medication regimen to reduce the behavioral disturbances to allow the staff to care for my father. Once he was stable, the doctor would reassess with the goal of reducing medications as needed depending on dad's response. There is not one facility out there that I know that would spend this individualized attention with a patient. The staff is watching the resident daily and reporting back to Kerri and Dr. McGivney on medication response. 2. The staff truly got to know my father and what he liked. When they asked for the list of things he liked they actually used that information to learn how to get him to engage with the community. I would come in to visit and he would be in his "office" writing for work. He would be at the desk reading the newspaper while the staff was also sitting with him engaged with activities. Staff found out he liked to organize and clean, they would have him helping them and encouraging him, meeting him at his level . These were the biggest differences between TLC and other institutions. My father felt safe, happy, and content here. 3. The amazing backyard/courtyard for the residents. Lots of natural light inside the house. Previous facilities promised he could freely walk outside in the locked outdoor courtyard yet at each facility I would find out from my father they were all locked and a loud alarm would go off thus my Dad not wanting to go out. He loved being outside and this was the reason I had chosen those facilities !! At TLC, it was truly open and unlocked so residents could freely go outside in the backyard. This is so critical especially with the COVID shutdown that residents can get fresh air and sunshine. 4. Maintain all the COVID precautions. 5. I could go on and on with all the little things the staff did to let me know how much they cared for my father but there isn't enough space here. Thank you TLC for everything

My mother was at TLC for two years before she died 3 months prior to her 99th birthday in 2014. My…read moremother was in relatively good health, of sound mind, but very frail, needing 24-hour care due to her advanced age. TLC provided this care with exceptional attention to detail, with much affection & respect shown to both my mother and our family. The TLC Staff made a potentially difficult situation less painful for us. We consider our Family blessed to have had the McGivney's & their staff in our lives. Thank you TLC!