I placed my older brother in June. I have been working hard to get him accumulated, we want to go…read morehome. He is doing a lot better and better know it takes time. I have been coming from California every other week to work with him and on all his problems with IRS and etc. When I have been there at a week at a time I have been eating with him on all three meals. I paid $125 and then $250 for meal tickets. The last time was there (July 18th Thursday) having breakfast I ordered oatmeal and toast and bacon. Johnny brought my oatmeal, I prepped it and waited for my toast and bacon. Had no problem watching him wait on residents, but when he started bussing tables I waved down. He went and brought my toast and bacon on a hot plate, the toast and bacon was cold. Don't understand the hot plate, but when he sat the plate down he said can I ask you a question? I said sure, you every heard of patients? I said Johnny, "where I made I mistake I should of asked for my breakfast to come at the same time. He just walked away. I will not eat there again, when I come and visit my brother and goes to the dinning room I will just have water and set with him and discuss what we have planned for the day. I want to apologize, caught in the moment, I am very happy with Merrill Gardens, they are taking very very care of my brother, I should of just emailed Chef Stevens. He is the one to handle his staff.

My father is staying at Truewood by Merrill. Jasmine at the front desk was extremely rude and…read moredismissive of me when I called to speak to someone in billing or a manager. I've been calling for a month and leaving voicemail, with no response . My father's charges have gone up almost DOUBLING with NO EXPLANATION and NOBODY available/willing to talk to me (and YES, I do have POA, and I told that to Jasmine). Meanwhile, he has been paying EXTRA for his stay and the last 2 times I was there, his floors were dirty and his room was dusty. They are TAKING money from an old man's bank account with NO EXPLANATION!

We visited several facilities. We spoke with Michelle, the community relations director at the…read moreVineyard. She was so knowledgeable and kind that you felt comfortable immediately. She took us on a tour and answered all our questions with patience and understanding. We chose the Vineyard.

Vineyard management and staff are truly first rate. The care is amazing. They are so kind and…read morepatient even in stressful situations. Always smiling and calling residents by their first name. Very respectful. The food is very good, well balanced, and appetizing. The place is full of light because of the numerous windows. The resident rooms are spacious with large safe bathrooms. The inside patio delightful on days that are not so hot. The residents seem happy and content. My partner has been there now a year and has acclimated very nicely. I highly recommend Vineyard if you have a loved one who needs memory care. Philippe Neraud

After interviews at many Assisted Living communities in Las Vegas in Henderson, I could not be…read morehappier and nor could my mom that we chose Salterra at Las Vegas. It was a long and difficult move across the country for her, but her first week has been a true blessing. All of the stuff are friendly and patient, the facility is beautiful and well maintained, the menu and events calendars are full of wonderful options each day. Medications are handled professionally and with care. Simply outstanding all around!

Great cinco de mayo party! Great food , great margaritas, great servic, great entertainment. Loved…read moreit!

My wife and I searched several retirement communities before discovering Carnegie Heights. We are…read moreimpressed with every facet of this facility. The staff is knowledgeable, professional, well prepared, kind and friendly!!! Facility is impeccably clean, food is terrific!!! Thank you to everyone at Carnegie for making this move so smooth. Special thanks to Steve, Val, Donnie, Michelle, and Cassie.

It's my pleasure to leave a 5 star review. The Key hires good healthcare workers…read more who are dedicated and experienced. I felt that my bedridden Mother was in excellent hands and I never had to worry about anything. Thank you "Key" for the peace of mind that you have afforded me. It means more than I can tell you.

Complaint Description: Home Care Assistance was hired to…read morecare for me while my wife traveled for work. The care taker lined my self cleaning oven with foil which has ruined my oven. The company owner, Nick Paciello, bragged about the training provided to his team members and about how his team is good at cooking. The Care Giver was not educated on how to utilize self-cleaning oven. She lined the oven with foil which melted into the oven and is now impossible to remove. Nick refuses to acknowledge that his team member was negligent and he blames me for not educating his team member on how to use the oven. Please note that I was bed ridden and unable to walk on my own. I did not know she was lining the oven with foil. It is not my responsibility to teach Home Care Assistance's team member how to use an oven. Nick refuses to take ownership. I would NOT do business with this company.

This review is for Chantel Director at Poet's Walk. Chantel…read morewas incredible and made me feel comfortable while interviewing today. She has an open door policy and I think that's awesome. It was a breath of fresh air to see a director have such passion for her residence, and employees.

Excellent place with caring compassionate staff, multiple activities throughout the day, good food…read more Our family is very happy. Thank you.

I am so impressed by Kathy, the owner of Nevada caregivers I had two other companies before her to…read morecome in to take care of my mother, which are very well known. If I would mention them they do not even come close to the care my mom is receiving from one of her employers that she has on staff. I highly recommend her company.. Sincerely, Darryl P.S. There are two or three other that go by the same name be sure you choose the one I am recommending and that's locate at 5940 S. rainbow

Kathy came to our house to give help to our dying father and after one visit it didnt work out. She…read moretakes a large deposit then her employee doesnt want to return the next day so she keeps the money anyways. We have tried several times to get the refund from her but she just hides from us.... Really KAthy is it worth taking a dying persons money??????? sad and heartless.

If you are searching for a wonderful living environment for your older mother, father, family…read moremember, or loved one, look no further. My name is Chuck, and the Cactus Valley Retirement Resort is the place to be. First and foremost, Cactus Valley would not be what it is without its incredible staff. From the moment you walk in, you can feel the love and pride emanating from the employees. Every single employee here is kind, respectful, thoughtful, and passionate. They set the bar high for others to show up heart centered. The amenities at Cactus Valley are endless. The cleanliness and overall aesthetic of Cactus Valley creates a quality of life that is top notch. Just to name a few, there's a billiards room, conversation rooms, craft room, dining room, fitness center, lounge, poker room, and a state of the art theater. We receive monthly newsletters that list all the activities that Cactus Valley has to offer: arts and crafts, fitness, games, health and wellness, intellectual, music, social, and spiritual. We also receive weekly calendars and resident food menus to remind us of the scheduled events and food offered each day. The fitness activities include balance classes, a walking club, Wii Bowling, Bean Bag Baseball, hand and foot card games, morning exercises, women's health courses, patients choice "snacks and facts" classes, and nutritional education seminars. The games include Mahjong, Bingo, Mexican Train, Blackjack, Arts & Crafts, Bridge, Billiards, Rummikub, and Jeopardy. The intellectual events include Armchair Travel classes (where we learn about a different country each class) and World Heritage Sites (where we explore the world's greatest places). The musical events involve a variety of talented singers and musicians (some include our very own residents). Social events include "town hall" meetings, pizza making and chats with the chef, movies in the theatre every day and night, happy hours, social hours, banquet dinners, masquerade balls, wine tastings, birthdays, and all the holiday parties you can think of. You name it, Cactus Valley hosts it. Socials events outside of Cactus Valley are also available and include field trips like going to museums and picnics in local parks. Spiritual events include things like Sunday church services and religious holiday celebrations. Cactus Valley even has bus escorts to take you to your place of worship. Other fun and random activities include the residents sharing their baby/childhood photos, wedding photos, and military photos. Then we have to guess who's who - I don't look a day over 25 so my photos were easy to guess . This is just one example of a great exercise for the residents to get to know each other and their life histories. Cactus Valley is more than a community - it's an extended family. It's a place where we know we are safe. We are a diverse group of residents who share the joy of experiencing Cactus Valley's way of life. As a resident of Cactus Valley for over 5 years, I made the right decision to spend the rest of my life here.

Came here to check this place out and what an impressive place!!! So big and so clean and there's…read moreso much to do. I wouldn't mind retiring here myself!!!!! There was happy hour happening when I visited and there was an entertainer in the dining area. Everyone could drink wine and have snacks while everyone sits around and listens to him sing. He was very nice and very entertaining. They have a library, gym, hair salon, nice pond in the middle. And their movie theater was huge!!! It was cold in there but in each seat they set a blanket and you are definitely going to need it. There's even a bar area too. This place was so nice and I could tell everyone was happy to be here.

From the first interaction with Rest At Home, I knew something was different about this company. I…read morereceived three referrals from a skilled nursing facility where my father is housed. I called each referral and from the first two minutes, I knew this was the company that would best serve the needs of my father. I initially spoke to Chris who was very nice and knowledgeable about the services typically needed by the elderly community. He also was very helpful in getting me to understand 'why' my father acts a certain way and how we as a family can help him - to help himself. Chris carried on a conversation that was genuine and honest. Never once did I feel he was putting the companies interest above those of my family and my father. I had the opportunity to meet the caregiver before any decision was made. Chloe was an absolute sweetheart. She asked just the right questions and then described to me and my family what it would be like to have her care for my father. She explained her style, how she deals with difficult clients, and what she expects from the family. This was very refreshing because she actually set expectations for everyone. This made all of us siblings comfortable and we knew my father would like her. It's been a couple of months now and my father thinks he has a new 'girlfriend.' He acts like a kid now and has changed his behaviors for the better. Chloe has the patience of a Saint because my father can be difficult, but she never lost that smile - something our family had a hard time doing for the last couple of years. Taking care of a family member is very difficult. I am so glad I put my trust into Chloe and Chris. I want to thank both of them for changing my family's life and most importantly my father's life.

From the owner: Rest At Home provides affordable, compassionate non-medical in home care to seniors living in the…read moreLas Vegas area that desire to remain in the comforts of their own home.

As a Geriatric Social Worker for over 30 years, I have hired many Homecare agencies for my clients…read more Having to locate one in Henderson without knowing resources well from my Southern California location, I was ambivalent whom to hire. Out of the grace of the heavens above, Heroes Caregiving's co-founder, Sean Pascoe, returned my call & saw my client not only within a couple of hours, he and his professional team of caregivers & community resources have made my client's life (a US Veteran) better in more ways than I can even begin to account. He feels not only cared for but says his quality of life has been better than he can remember! We are both so grateful for finding this gem & look forward to their continued services & blessings! Thank you, Heroes Caregiving!!!

I can not say enough about Heroes Caregiving and Chris and Sean. The care that Heroes provide is…read moretop notch; with Heroes you become part of their family. When my father's care became more than my mother could handle, I searched for a caregiving service my mom would be comfortable with and after meeting with several agencies, my mom selected Heroes, she said they were the ones that she really felt a connection with and it was the best choice we could have made. Heroes was there not only to help take care of my father, but they were there for my mother as well. When Heroes sent Taylor to be my dad's caregiver she immediately became family. Taylor provided the best care for my dad, she knew just how to talk to him and work with him as his Alzheimer's worsened. Chris and Sean are very involved and would often reach out to my mom to see how she was doing and if there was anything else she needed. Thank you to Chris and Sean for being there for my dad and my mom; you brought such a huge relief to the care that my father needed and allowed us to keep him at home until his passing. My family and I are forever grateful to you both.