Great prompt service. They fitted me for two knee braces. Got the VA funding with minimal hassle.read more

So I called Nevada prosthetics the other day to ask some information regarding about a prosthetic…read moreleg and foot the lady who I spoke to on the phone was very rude. I wouldn't recommend this place to anyone if you get that custom kind of customer service I wouldn't trust him.

Top notch diagnosis and surgical work. An overall great experience. Follow up was helpful with…read moreplenty of PT to get me going again. The range of motion in my neck is amazing.

The Best!! Dave and his staff are outstanding. Highly recommended and I'm grateful I got to know…read morethem and they got to watch me walk again.!!

I came to this office to get fitted for compression stockings for an upcoming procedure. At the…read morefirst visit, they measure you and then you return on a later date to pick up the stockings. They are $100 cash for a pair. One thing I wish I had known ahead of time is that they don't keep stockings in stock and have to order them. I ended up waiting a little over a week to receive mine. The good news is that I submitted the expense through my HSA and it was approved. Overall, the process was pretty straightforward, but I would recommend planning ahead if you need them by a specific date. They order sigvaris brand.

In reading some of the reviews prior to mine, none of the employees that I had a problem with are…read morementioned, so let me express my issues. I'm a retired medical professional, 28 years to be exact, and I was trained like every medical person should be. Patient care, professionalism, kindness, and actual knowledge of your job! I had to get my own authorization number for my brace, from our insurance! ANITA is rude, unprofessional, loud talking a senior citizen in pain, everything that an employee dealing with people's pain, and discomfort should NOT BE! All this, because ANITA stated authorization was pending, and it wasn't! I gave the authorization number to her, so they'd release my brace, for my surgery tomorrow, otherwise, it would probably be canceled I must say that Santino was wonderful, knowledgeable, kind, and patient. I commend him on doing a great job!

Greeted by the front staff as soon as I signed in. I was a bit early but surprised My wait time was…read moreonly a few minutes. Taken back by a young gentleman who was very friendly and knowledgeable about what I needed ordered by my dr. It took multiple attempts to get my brace to fit just right, but he was very patient and wanted to make sure it fit just right and I was not uncomfortable in it. He made sure to remind me to come back if I had any issues or problems. When fitting was over I went to checkout and she explained my bill and was absolutely one of the sweetest people I have ever met. The entire staff that I encountered were all very helpful, supportive and friendly. Would definitely recommend this business.

NOTE, if you are trying to find this place on the building it is the actual spelling of the acronym…read more"Precision Orthotics & Prosthetics." It is called POP Prosthetics and on paper the POP logo is big so when I was looking for the location I was literally looking for the word POP. Don't do what I did! I was referred to POP by my doctor to obtain a hand brace. I was a bit confused because I thought it would be a regular store where you just walk in and pick up a brace, but when I arrived they had me check in, full out paperwork, obtained my driver's license and insurance. Similar to a doctor visit. I had a few questions, but the person at the front mentioned it was only her second day working so I said, "no problem, we can learn and find out together." They processed my insurance and gave me an option to bill my insurance to meet my deductible or pay for it without billing my insurance which would've been cheaper. Honestly, I thought was a bit weird, but I chose to bill my insurance. After that, they called my name and walked me into a room. The girl asked me a few questions then obtained my hand brace. She showed me how to try it on then I was on my way. One suggestion: you should notify the patient upon arrive the process to obtain the brace. I wasn't expecting to spend 40 minutes in there and I didn't know it would've been similar to a doctor's visit. The 3 girls in the front were super nice and friendly. The one that obtained my brace even offered me water while I was waiting. I'm not sure how they compare to other places or the cause of the not so positive reviews, but I've never had to shop for a brace before, but overall the experience was a positive one.

ROM Edema Center listed this place as one of the places that could order the compression stockings…read moreI needed. Last winter I took my prescription in and had it filled just fine although I finally called about six weeks later asking what was the status of my order because I really needed these!!! Some other item hadn't come in and they were just waiting until everything came in until calling me. I said I would come get what was in and I was given an appointment. When I arrived I was told that I didn't have an appointment. Evidently the person hadn't put it into the computer and it wasn't until i pulled out my phone and proved that I had received a phone call that I was believed and given the courtesy of a customer with an appointment. As it turned out I didn't even need the missing item that hadn't come in. I was entitled to a refill of my compression stockings after six months. When I called about that, the words were barely out of my mouth when the person on the other end of the phone and even others in the office with him started yelling No! We don't handle compression stockings anymore! We were inundated with hundreds and we don't have staff for that and we are done with THAT!!!! I told them that I just wanted to order a refill but they were NOT HAVING IT!!! I said Where am I supposed to go to get these? because I had called quite a few local shops and I was told no when I told them the brand I had been prescribed. They said call Hanger and rattled off the phone number. I called Hanger and got an appointment three weeks out and it was clear across town. Even though I had told Hanger my refill situation upfront, the day before my appointment they told me I would need a new prescription and they even tried telling me that I would need to get doctors notes (BS!!)!!! These local businesses are worthless!! I found an online store that took care of everything!!! Luna Medical!!!

My initial appointment took a little longer than I expected, but once I got to the back, my…read moredaughter was taken care of. We were able to place an order for her shoes. They called us within a week I believe and scheduled an appointment to come in for the fitting once we got the fitting the shoes were great. Overall great customer service. Everyone was helpful and polite, friendly and professional. They have several different types of care here anything that you need for prosthetics they help you!

Small office with only 5 chairs they have appointments and walk ins that come through out the day…read more Wait times for walk ins take longer than expected, recommend making an appointment. Filed out paper work, make sure you bring insurance and license that's handy to make the check in process much faster. Overall, from the first appointment to the last one to pick up shoes was great. Customer service was excellent!

Not going to lie but when I got the prescription for my upcoming vein surgeries, I didn't think too…read moremuch of going to one of the places on the list and I figured I'd take care of it closer to the time of the surgery (February, but I got the script in September). Well, I may have taken too much time, because it turns out, you actually have to be fitted with things and measured and make appointments to see people at orthotics and prosthetics places. We chose to come to Brace It first because my doctors office said it was the best for insurances. We walked in on a Friday around 330pm and the very nice person at the check in desk let us know that they in fact do not take my insurance and we'd have to pay cash. We left and started calling the other places on the list. Some answered, some didn't, and the ones that took my insurance were not available until after my surgeries would have started. We decided to just pay cash because I needed my equipment. Honestly, I thought the pricing was fair, even close to what I'd expect to pay out of pocket even if my insurance was used. We waited in the office for approximately 5 minutes before we were called back for the fittings. The person helping us was so kind and thoughtful and gave us really great advice for post surgery usage. He made sure to make sure I was confident and wanted to answer any questions I had. He gave us his card and told us we could call anytime if we had any questions we didn't think of at the time. While we were checking out, the person at this desk was also so super kind and helpful and told us to really not feel a way about calling if we had any questions. The customer service here is amazing and I really appreciate that they take walk-ins and are so quick with everything. If you want to come in as a walk-in though, I would call for hours. I'm pretty sure the door said they don't take walk-ins on Wednesdays and they last walk in is at 4pm every other day they are open. Also, the place is very clean and organized. So extra check marks there!

The front desk check in lady dismissive and rude, she didn't even want to help us just shut us down…read morequick after every word we tried to say. You can tell she hates her job.

Excellent care for my diabetic foot care with a great staff. Always on time appointments.read more

The car here is ALWAYS caring, professional and helpful. Everyone, from the front desk to the…read morecar staff treats me a if I am very important.