This is an upscale Japanese (not Chinese)/Asian massage spa. Nice decor and upscale dressed staff…read more This was my 2nd time there. The massage that I had was great! The table was very comfortable (most Asian massage tables are too hard for me) and has a head cradle instead of a hole in the table. The staff that I met was very nice. The negative comments that I have read seem to be from people that are not knowledgeable about Asian massage spas. To address some of the negative comments: Almost all Asian spas that I have gone to ask for a "tip" upfront. It's why the advertised prices are so low. The $ that I paid, including the upfront tip, for a 90 minute massage was appropriate for an upscale place like this. If you are polite the people you talk to are nice to you too. From my experience with just about every Asian spa that I have visited they say "we are busy" when they don't have any availability at that time. It's because of their limited English, not because they are being rude. Most Asian spas don't have a receptionist. That's how they keep their prices low. It is common for your massage person to have to answer the phone or door during your massage. The only negative thing is that their advertised price, including what they quote over the phone, doesn't include the mandatory tip. If you walk in to make an appointment for a later time they tell you the full price upfront. As a Japanese Asian spa they do not do reflexology foot treatments (massages) From my experience in Japan it is customary for female staff to only massage male clients and male staff to massage female clients. It's not sexist. It's cultural.

Posted price: $70 for 1 hour. Actual price: $130 for 1 hour because you have to "tip" upfront or…read morethey don't want your business at all.

Kevin is an amazing massage therapist. I have been to him in a bit but plan to schedule an…read moreappointment soon. He customizes the massage to your needs and never disappoints.

YELP 365 CHALLENGE 2014-(130/365) "The Master Masseuse"…read more Go See Kevin!!! NOW!!!!!!!! Oh yeah, no one liners allowed! But fo' really tho'.....you want a high end massage without getting a WWE style smackdown(Refer to my Best Foot Spa Review) Thanks to Regina, we had a very relaxing day! Kevin is really great about explaining to you what's gonna happen, step by step so there's no surprises. He first has you face down and then you inhale a scented oil to get your senses going, Then he goes to work checking on you periodically to ensure that a comfortable amount of pressure is being given making sure your body is at ease during your session. Oils are also used on your body which are very soothing and smell great. One of my favorite parts were the hot rock treatment. Rocks are heated to 170 degrees then cooled to the proper working temperature of 140 degrees and Kevin uses them to work your entire back region. After flipping around, Kevin did some work on my arms, hands, legs, and feet. Upon completion, Wifey and I swapped places, and I went in to finish off with a steam/shower...AHHHHHHHHH!!!! Personal lockers, a robe, and flip flops are provided, as well as complimentary water, and with very competitive reasonable pricing, we definitely will return! ALOHA!!! Shaka Meter: \uuu/ \uuu/ \uuu/ \uuu/ \uuu/ 5

I had an absolutely terrible experience here and will never be back. I came in experiencing a great…read moredeal of pain and was barely mobile. My girlfriend was kind enough to book and prepay for a 90-minute deep tissue massage for me, and decided to book one for herself at the same time. The first 45 minutes were spot on. The original masseuse found the knots in my back, neck, shoulders, and left hip and went straight to work. But midway through the session, someone else entered the room and took over without warning. First off, her hands were freezing. Second, she was completely worthless--zero pressure, no deep tissue work at all, just loads of oil and light rubbing. She "worked" on my right leg, but did absolutely nothing to address the muscle tension. By the end of the session, I was drenched in oil and literally walking with a limp because my left leg had been properly massaged by the first person, but my right leg received zero actual treatment. To make matters worse, when my girlfriend (who had the same masseuse for her entire session) approached the manager about why my therapist was switched, the manager's excuse was: "Oh, because it was her turn." No apology whatsoever. The manager just casually said, "When he comes back, he can request the full session be with the original masseuse." There will not be a next time. Terrible customer service, zero care for a client in pain, and completely unprofessional management. I would never recommend Thai Spa on Eastern Ave.

Pia is absolutely amazing! She can be gentle, but I'm a bigger dude so she takes no mercy on me…read more Love the hard pressure, the prices which are more than fair, and the welcoming, clean atmosphere here.

I received a $200 gift card from my husband for Mother's Day and called to book the Self-Care…read morePackage, which was advertised at $195 and included a massage and facial. During the scheduling process, I specifically informed the staff that I would be using a gift card and was simply told to bring it with me to my appointment. I visited yesterday, and overall, the experience was very enjoyable. My massage was excellent--Jenni was absolutely wonderful and provided outstanding service. The facial was also relaxing and pleasant, although the facial rooms felt somewhat small and cramped. My concern arose during checkout. Because I was still relaxed and a bit distracted after my services, I didn't immediately realize that my total came to approximately $225 before tips. When I got home, my husband was understandably disappointed that I had to pay out of pocket when the gift card was intended to cover the experience. I called the following day to inquire about the difference and was informed that the Self-Care Package must be paid for in advance in order to receive the package pricing. While I understand policies are important, this requirement was never mentioned when I booked the appointment, despite my specifically requesting the package and informing staff that I would be using a gift card. I also reviewed the website and was unable to find any information indicating that advance payment was required to receive the package rate. From a customer service perspective, this was disappointing. I booked the exact services included in the package and clearly requested that package when scheduling. Had I been informed of the advance payment requirement, I could have addressed it at that time. Instead, I was charged approximately $30 more for the same services. Given the circumstances--and especially after I called to explain that the package was chosen because the gift card amount closely matched the package price--I would have appreciated some flexibility or consideration. While the quality of the services themselves was excellent, clearer communication regarding package requirements would help avoid similar misunderstandings for future customers.

Amazing service at IMR! I was given a promo code to this place and decided to check it out for…read moremyself. Booking was extremely easy online. Waivers could be filled out online too so that you do not have to sign them in-person. You can enter a card online but it does not get charged until the end of your service. Very easy process! This place is clean, warm, and welcoming. The massage table was heated as well. I loved and appreciated Maria. She is experienced and has been doing this for awhile. She asked me about my preferences and if I wanted to do any add-ons, which I opted not to do. She made me feel very comfortable and we had a great conversation during the massage session. She constantly asked about the pressure she was giving me and I was just very glad I booked with her. I recommend IMR. This place feels very clean and professional. Booking is easy and the staff are all very friendly. I would come here again!

I came here very depleted. I am a single mom w little to no time for myself lately. I booked the 3…read morehr. Bliss package, which includes a salt room therapy session, massage and facial. It truly felt blissful. I left feeling renewed and refreshed physically, emotionally, and spiritually. Svletlana was my esthetician, who I finished my day with and she was absolutely amazing. She's extremely intuitive and had such wonderful energy. The massage was great, salt room was super relaxing and detoxifying, Anthony at the front desk was so attentive and welcoming too. I have nothing but positive things to say about this place. I highly recommend coming here. It is a great little healing Oasis in the desert. I really hope to return soon!!

The best massage I've ever experienced , hands down . I got the energy cleansing massage w/Noel for…read more80 minutes , from the moment you walk in the vibe is very balanced and welcoming . I would definitely recommend this massage to annnnnnnnnyone. 100000/10 please visit !

This was my first time going to Elements. All of the staff were friendly and very relaxing…read moreenvironment. They did not pressure me into getting a membership which is great. I got a 90 minute massage with medium/deep pressure. It was amazing! Highly recommend Cody. It's time for me to schedule my next one.

I just had my first massage at this Element's location. I used to go the one on Vitality Drive at…read morethe east end of Henderson (which is much closer to me). But it closed last year and I was bummed. I tried massages at some other places and was very disappointed. My husband got me SpaFinder gift cards for Christmas and I decided to make the drive out to this location. Boy-what an amazing experience! From the very personable front desk person, who was just lovely to my massage therapist Michelle, I couldn't have had a better visit. Michelle asked a lot of questions before starting on my massage, which I appreciate. She used just the right amount of firm pressure and found all the sore spots. She is very intuitive and really knows how to work the kinks out. I'm embarrassed to say I fell asleep and apparently snored a bit-but this was the best massage I've had in YEARS. I will be booking another massage as soon as I come back from a trip. I highly recommend this location and especially Michelle for her beautiful energy and magic hands!

I came in yesterday for the first time. My boyfriend…read morepurchased me a gift card for Mother's Day. $129 full body 50 min massage. $30 salt room. Upon walking in it is gorgeous in this place. They do sell Eminence products, which I love. The massage room is beautiful and it only got better my masseuse he was very kind and during the massage targeted areas greatly. Day after I'm feeling wonderful. I had yet to experience a salt room, it was so calming and peaceful. I will definitely be back next month.

I've been a customer of Lapis & Oak for 3 years and, unfortunately, feel compelled to leave this…read morereview. A business shouldn't only be measured by its positive experiences, but also by how it handles mistakes. After a great massage focused on a problem area, I booked a follow-up appointment with the Associate before leaving. As the date approached, I received no communication, so I called only to be told there was no record of my booking. Then, a month later (on the same date I had originally booked), I received a call from the manager, Karina, asking why I had missed my appointment. I explained the prior issue and that no appointment existed on my end. A week later, Karina called again to say they would "courtesy waive" a no-show fee. I reiterated that there should be no fee at all, as I never booked that date. I also explained an Associate never called me as they usually do to confirm the appointment and asked if their approach had changed. She responded that she needed to pay her employee and close her books, which missed the point entirely. She also mentioned an email had been sent - I later found it in my junk folder, but I had no reason to look there for an appointment I didn't make. Had I seen it, I would have contacted them to correct their error. While I've had positive experiences at Lapis & Oak, I'm disappointed in how this situation was handled. I understand mistakes happen, and I'll take steps like booking directly through their website rather than with a person and checking junk folders more often. However, what I find most frustrating and the reason for this review, is the lack of accountability and the tendency to shift blame onto the customer.

Used a Groupon to try the place out for a Mother's Day massage. I had a fun and relaxing time with…read moreCrystal - her deep tissue massage put me to sleep! Highly recommend. I visited their location on Warm Springs since they also do facials (my daughter got one). They have monthly memberships and/or stand alone pricing for services. Nice front desk people when you call to book and check in.

Chloe has been my massage therapist for well over a year and she is extremely talented. She is…read moreattentive to the pressure needed and I leave feeling refreshed I highly recommend Chloe!!

I had no idea that Massage Envy did facials. Not sure how long they have been doing them and I…read morerarely get them but I was in some "self care Saturday" and called them at 8a to see if they had anything and luckily they did! I just wanted a standard facial, nothing crazy. I got booked with Mercedez. She was sweet and I loved how detailed she was about each product she was applying and what the benefits were of the products. I felt relaxed. The facial was 50 or 60 minutes, I lost track of the time. That's a good thing as I felt relaxed there after I stopped my internal busy body schedule. I liked the neck and upper back light massage while the products did the work on my face too. It was a solid facial, I give it. 10/10. I highly recommend Mercedez, she was a doll. I need to treat myself more often for a facial.

They need to listen when people tell them it hurts them and be mindful of problem people have. I…read morewent there to get a massage because I received a gift card. However it turned out to be a disaster for me I let them know that I had previous back surgery nine months ago, and that I had a rot in my back when my massage was completed. I could not barely stand up to walk. I was in so much pain that I had to go to the ER and get pain meds and they were ready to admit me however I didn't let them admit me because I had a previous appointment that I had to within the next day but since then I have continuously had. substantial pain that I can't now get under control so now I have to go back to pain management to get nerve endings burnt due to the bad service I received there because they did not listen to what I was telling them and I reached back out to the manager there and expressed to her that I need to file a claim with them because I wanted to be compensated for what happened. However, they keep brushing me off and telling me they called the insurance and there's nothing they could do for me however they keep wanting to offer me another massage. They really think I'm crazy to take another massage after you cause me pain that is out of control now. No thank you so I called back and went there to speak with the manager and they keep saying well. It was on a gift card. We can't give you your money back, but we could give you another massage. There's nothing we can do. Did you let the massage therapist know that you were hurting you didn't have to complete the massage I expressed to them I told her she was hurting she would lighten up and I told her where to concentrate on because she was making my back hurt. Please don't go there if you have any medical issues because they don't care. You put all of that on a screening that they do but they don't listen to. They are just out for money. They told me they referred it to the insurance because they could not do anything. However it has now been a month and I still have not heard from no one. They just lied to me. They have no intentions on contacting the insurance because they feel what they done was right. I have a bill from the emergency room where I had to be treated and it's like oh well never again will I support a massage envy ever and you shouldn't either.

One of the best massages I've ever had. I saw Alice she was warm and knew exactly where the knots…read morewere. It did not take long before they all relaxed and I felt great. I highly recommend 7 Hills Massage and Alice. Don't miss out !

Three weeks ago : Friendly, but service is not as expected. My whole body was just in agony. I…read moreneeded a deep tissue, I came in and the younger lady said she could only do 30 mins. I said I wanted an hour. I said I would go somewhere else. They were speaking in mandarin and the older lady said just give her an hr. I speak mandarin so i intercepted and made sure she understood me. The younger girl then made me pay for an hour $80 with a $5 credit card fee and I tipped $20 on top of that before the massage.It started at 8.02pm, I know that because right when she started my phone rang. For 30 mins she just applied minimum pressure , no massage skills at all. Just press here press there. She turnt me over after 35 mins and did a neck massage for 5 mins and during that the cameras in the room Showed a gentleman come in the front door she spent a few mins looking into the camera the next thing I know she kinda touched my kegs and said we were done. She ran outside to another room came back gave me a water. I looked at my phone it said 8.45. I didn't get my full hour and I didn't feel I had a massage at all. Just a rub down with lotion. Very disappointed at the service. She wasn't rude but I could tell she rather massage a man. She was dressed low cut top, full face makeup ready to service. I know what I'm talking about I'm a grown Asian lady in my 40s. Had massages done all over the world. U want real massage go somewhere else. I saw two other older ladies maybe they were the real deal. But not the girl who massaged me I was too exhausted to even complain or say anything. It's the end of the day I'm a mom of 4 kids. A waste of my $105 on nothing.