Amazing service at IMR! I was given a promo code to this place and decided to check it out for…read moremyself. Booking was extremely easy online. Waivers could be filled out online too so that you do not have to sign them in-person. You can enter a card online but it does not get charged until the end of your service. Very easy process! This place is clean, warm, and welcoming. The massage table was heated as well. I loved and appreciated Maria. She is experienced and has been doing this for awhile. She asked me about my preferences and if I wanted to do any add-ons, which I opted not to do. She made me feel very comfortable and we had a great conversation during the massage session. She constantly asked about the pressure she was giving me and I was just very glad I booked with her. I recommend IMR. This place feels very clean and professional. Booking is easy and the staff are all very friendly. I would come here again!

I've been coming to IMR Massage for about five years now, and it's been my go-to place for massage…read moretherapy. I've consistently had great experiences here, which is why I've continued supporting this business for so long. The therapists I've worked with have always been knowledgeable, professional, and genuinely attentive. They take the time to listen to my concerns before each session and tailor the treatment accordingly. I always leave feeling significantly better than when I walked in, and that's why I've remained a loyal customer for so many years. Unfortunately, I recently learned that IMR is now charging a 3% surcharge for credit card payments, and I have to say, it really annoys me. In today's world, paying with a credit card is the norm, and accepting those processing fees has traditionally just been part of the cost of doing business. Seeing that expense passed directly on to loyal customers--especially members--was disappointing. I truly enjoy supporting this business and would much rather continue my membership, but this new surcharge has honestly made me question whether I want to keep it. It's unfortunate because the quality of the massages has never been the issue. I sincerely hope they reconsider this policy, because it's the one thing that's making me think twice about continuing as a member.

Fantastic experience for Mother's Day! My husband booked me a massage with Noel. Noel was…read moreprofessional and courteous. Hands down the best massage I've ever had! He gave stellar tips about stretching certain areas of focus. Afterwards, I added the 45 minutes in the salt cave. It was super relaxing that I took a little snooze. Highly recommend for anyone needing a little TLC.

We love The Salt Room and come here every time we visit. We have family in the area so we come…read moreoften. The massages, salt room, and the facials are just so relaxing and spectacular. We highly recommend coming to this location for a nice relaxing day. The three hour bliss is what we always get. We will return again.

I had an absolutely terrible experience here and will never be back. I came in experiencing a great…read moredeal of pain and was barely mobile. My girlfriend was kind enough to book and prepay for a 90-minute deep tissue massage for me, and decided to book one for herself at the same time. The first 45 minutes were spot on. The original masseuse found the knots in my back, neck, shoulders, and left hip and went straight to work. But midway through the session, someone else entered the room and took over without warning. First off, her hands were freezing. Second, she was completely worthless--zero pressure, no deep tissue work at all, just loads of oil and light rubbing. She "worked" on my right leg, but did absolutely nothing to address the muscle tension. By the end of the session, I was drenched in oil and literally walking with a limp because my left leg had been properly massaged by the first person, but my right leg received zero actual treatment. To make matters worse, when my girlfriend (who had the same masseuse for her entire session) approached the manager about why my therapist was switched, the manager's excuse was: "Oh, because it was her turn." No apology whatsoever. The manager just casually said, "When he comes back, he can request the full session be with the original masseuse." There will not be a next time. Terrible customer service, zero care for a client in pain, and completely unprofessional management. I would never recommend Thai Spa on Eastern Ave.

Pia is absolutely amazing! She can be gentle, but I'm a bigger dude so she takes no mercy on me…read more Love the hard pressure, the prices which are more than fair, and the welcoming, clean atmosphere here.

Kevin is an amazing massage therapist. I have been to him in a bit but plan to schedule an…read moreappointment soon. He customizes the massage to your needs and never disappoints.

YELP 365 CHALLENGE 2014-(130/365) "The Master Masseuse"…read more Go See Kevin!!! NOW!!!!!!!! Oh yeah, no one liners allowed! But fo' really tho'.....you want a high end massage without getting a WWE style smackdown(Refer to my Best Foot Spa Review) Thanks to Regina, we had a very relaxing day! Kevin is really great about explaining to you what's gonna happen, step by step so there's no surprises. He first has you face down and then you inhale a scented oil to get your senses going, Then he goes to work checking on you periodically to ensure that a comfortable amount of pressure is being given making sure your body is at ease during your session. Oils are also used on your body which are very soothing and smell great. One of my favorite parts were the hot rock treatment. Rocks are heated to 170 degrees then cooled to the proper working temperature of 140 degrees and Kevin uses them to work your entire back region. After flipping around, Kevin did some work on my arms, hands, legs, and feet. Upon completion, Wifey and I swapped places, and I went in to finish off with a steam/shower...AHHHHHHHHH!!!! Personal lockers, a robe, and flip flops are provided, as well as complimentary water, and with very competitive reasonable pricing, we definitely will return! ALOHA!!! Shaka Meter: \uuu/ \uuu/ \uuu/ \uuu/ \uuu/ 5

From my experience I am going to list pro & cons; CONS: 1…read more This massage club is not for the budget minded individual, 2. Listed prices on the wall is not what will be quoted to you (don't know why), 3. Be careful where you want the masseuse to concentrate, they tend to overdue it ( but you asked for it), 4. Medium pressure must mean something entirely different to the Asians (be careful) PROS: 1. Masseuse was friendly and did concentrate on areas of concern ( my case neck and lower back), 2. Time limit was adhered to without cutting out any time, 3, Decor was pleasant, music soft, room temperature good ( not too cold or hot), I hope this helps some of you, strictly my opinion, thank you

This is an upscale Japanese (not Chinese)/Asian massage spa. Nice decor and upscale dressed staff…read more This was my 2nd time there. The massage that I had was great! The table was very comfortable (most Asian massage tables are too hard for me) and has a head cradle instead of a hole in the table. The staff that I met was very nice. The negative comments that I have read seem to be from people that are not knowledgeable about Asian massage spas. To address some of the negative comments: Almost all Asian spas that I have gone to ask for a "tip" upfront. It's why the advertised prices are so low. The $ that I paid, including the upfront tip, for a 90 minute massage was appropriate for an upscale place like this. If you are polite the people you talk to are nice to you too. From my experience with just about every Asian spa that I have visited they say "we are busy" when they don't have any availability at that time. It's because of their limited English, not because they are being rude. Most Asian spas don't have a receptionist. That's how they keep their prices low. It is common for your massage person to have to answer the phone or door during your massage. The only negative thing is that their advertised price, including what they quote over the phone, doesn't include the mandatory tip. If you walk in to make an appointment for a later time they tell you the full price upfront. As a Japanese Asian spa they do not do reflexology foot treatments (massages) From my experience in Japan it is customary for female staff to only massage male clients and male staff to massage female clients. It's not sexist. It's cultural.

Here's your polished review:…read more My massage with Tanya was one like no other. She was incredibly attentive, asked all the right questions about my focus areas, and delivered the exact firmness I requested. As a long-time member, I can confidently say she ranks among the best massage therapists I have ever had. We also absolutely loved our experience with Kim and Myla at the front desk - their warmth and genuine kindness created such a fresh and welcoming energy. I would wholeheartedly recommend this location for your next massage.

Extremely disappointed with both my experience and how management handled my concerns afterward. I…read morebooked and paid for an 80-minute massage but was taken back around 7:07 PM, the massage didn't begin until approximately 7:10-7:15, and it ended at 8:20. I clearly did not receive the full 80-minute service I paid for. What was even more frustrating was the pushback from management when I brought this up, rather than an effort to make the situation right. I even asked them to review their camera footage to verify the timeline. We've been members, but after this experience and the way it was handled, we will be canceling our membership. Very disappointing customer service.

Used a Groupon to try the place out for a Mother's Day massage. I had a fun and relaxing time with…read moreCrystal - her deep tissue massage put me to sleep! Highly recommend. I visited their location on Warm Springs since they also do facials (my daughter got one). They have monthly memberships and/or stand alone pricing for services. Nice front desk people when you call to book and check in.

Kyle is fantastic! He is highly professional, a great listener, and always asks the right questions…read moreto get to the root of the issue. I came in with severe neck stiffness, and so far, I've had amazing results--I can finally move my neck again! I'm so grateful to have found him and highly recommend his services!

I came in yesterday for the first time. My boyfriend…read morepurchased me a gift card for Mother's Day. $129 full body 50 min massage. $30 salt room. Upon walking in it is gorgeous in this place. They do sell Eminence products, which I love. The massage room is beautiful and it only got better my masseuse he was very kind and during the massage targeted areas greatly. Day after I'm feeling wonderful. I had yet to experience a salt room, it was so calming and peaceful. I will definitely be back next month.

I've been a customer of Lapis & Oak for 3 years and, unfortunately, feel compelled to leave this…read morereview. A business shouldn't only be measured by its positive experiences, but also by how it handles mistakes. After a great massage focused on a problem area, I booked a follow-up appointment with the Associate before leaving. As the date approached, I received no communication, so I called only to be told there was no record of my booking. Then, a month later (on the same date I had originally booked), I received a call from the manager, Karina, asking why I had missed my appointment. I explained the prior issue and that no appointment existed on my end. A week later, Karina called again to say they would "courtesy waive" a no-show fee. I reiterated that there should be no fee at all, as I never booked that date. I also explained an Associate never called me as they usually do to confirm the appointment and asked if their approach had changed. She responded that she needed to pay her employee and close her books, which missed the point entirely. She also mentioned an email had been sent - I later found it in my junk folder, but I had no reason to look there for an appointment I didn't make. Had I seen it, I would have contacted them to correct their error. While I've had positive experiences at Lapis & Oak, I'm disappointed in how this situation was handled. I understand mistakes happen, and I'll take steps like booking directly through their website rather than with a person and checking junk folders more often. However, what I find most frustrating and the reason for this review, is the lack of accountability and the tendency to shift blame onto the customer.

I just had my first massage at this Element's location. I used to go the one on Vitality Drive at…read morethe east end of Henderson (which is much closer to me). But it closed last year and I was bummed. I tried massages at some other places and was very disappointed. My husband got me SpaFinder gift cards for Christmas and I decided to make the drive out to this location. Boy-what an amazing experience! From the very personable front desk person, who was just lovely to my massage therapist Michelle, I couldn't have had a better visit. Michelle asked a lot of questions before starting on my massage, which I appreciate. She used just the right amount of firm pressure and found all the sore spots. She is very intuitive and really knows how to work the kinks out. I'm embarrassed to say I fell asleep and apparently snored a bit-but this was the best massage I've had in YEARS. I will be booking another massage as soon as I come back from a trip. I highly recommend this location and especially Michelle for her beautiful energy and magic hands!

Amazing experience! Friendly and welcoming front desk staff; clean, calm space. I have had many…read moremassages over the last 17 years and struggled to find a good massage therapist since moving to Vegas 3 years ago, Ray was 10/10, personable, listened to and focused on my problem areas, perfect pressure throughout the session, signed up for a membership so I can come back and see him regularly!

Ellen is personable and very professional. She gave me an excellent massage. Her hands are quite…read morestrong. If you want a deep tissue massage. Ask for Ellen.

This place gives real actually deep tissue massages! Ellen is amazing, I'm pretty sure she has the…read moreability to heal with her hands 10/10