I received a $200 gift card from my husband for Mother's Day and called to book the Self-Care…read morePackage, which was advertised at $195 and included a massage and facial. During the scheduling process, I specifically informed the staff that I would be using a gift card and was simply told to bring it with me to my appointment. I visited yesterday, and overall, the experience was very enjoyable. My massage was excellent--Jenni was absolutely wonderful and provided outstanding service. The facial was also relaxing and pleasant, although the facial rooms felt somewhat small and cramped. My concern arose during checkout. Because I was still relaxed and a bit distracted after my services, I didn't immediately realize that my total came to approximately $225 before tips. When I got home, my husband was understandably disappointed that I had to pay out of pocket when the gift card was intended to cover the experience. I called the following day to inquire about the difference and was informed that the Self-Care Package must be paid for in advance in order to receive the package pricing. While I understand policies are important, this requirement was never mentioned when I booked the appointment, despite my specifically requesting the package and informing staff that I would be using a gift card. I also reviewed the website and was unable to find any information indicating that advance payment was required to receive the package rate. From a customer service perspective, this was disappointing. I booked the exact services included in the package and clearly requested that package when scheduling. Had I been informed of the advance payment requirement, I could have addressed it at that time. Instead, I was charged approximately $30 more for the same services. Given the circumstances--and especially after I called to explain that the package was chosen because the gift card amount closely matched the package price--I would have appreciated some flexibility or consideration. While the quality of the services themselves was excellent, clearer communication regarding package requirements would help avoid similar misunderstandings for future customers.

Amazing service at IMR! I was given a promo code to this place and decided to check it out for…read moremyself. Booking was extremely easy online. Waivers could be filled out online too so that you do not have to sign them in-person. You can enter a card online but it does not get charged until the end of your service. Very easy process! This place is clean, warm, and welcoming. The massage table was heated as well. I loved and appreciated Maria. She is experienced and has been doing this for awhile. She asked me about my preferences and if I wanted to do any add-ons, which I opted not to do. She made me feel very comfortable and we had a great conversation during the massage session. She constantly asked about the pressure she was giving me and I was just very glad I booked with her. I recommend IMR. This place feels very clean and professional. Booking is easy and the staff are all very friendly. I would come here again!

I came here very depleted. I am a single mom w little to no time for myself lately. I booked the 3…read morehr. Bliss package, which includes a salt room therapy session, massage and facial. It truly felt blissful. I left feeling renewed and refreshed physically, emotionally, and spiritually. Svletlana was my esthetician, who I finished my day with and she was absolutely amazing. She's extremely intuitive and had such wonderful energy. The massage was great, salt room was super relaxing and detoxifying, Anthony at the front desk was so attentive and welcoming too. I have nothing but positive things to say about this place. I highly recommend coming here. It is a great little healing Oasis in the desert. I really hope to return soon!!

Fantastic experience for Mother's Day! My husband booked me a massage with Noel. Noel was…read moreprofessional and courteous. Hands down the best massage I've ever had! He gave stellar tips about stretching certain areas of focus. Afterwards, I added the 45 minutes in the salt cave. It was super relaxing that I took a little snooze. Highly recommend for anyone needing a little TLC.

My husband and I have gone here many times for massages. They are excellent at finding all those…read moreknots and sore areas. The stretching at the end is the icing on the cake. Very affordable. Highly recommend.

I had an absolutely terrible experience here and will never be back. I came in experiencing a great…read moredeal of pain and was barely mobile. My girlfriend was kind enough to book and prepay for a 90-minute deep tissue massage for me, and decided to book one for herself at the same time. The first 45 minutes were spot on. The original masseuse found the knots in my back, neck, shoulders, and left hip and went straight to work. But midway through the session, someone else entered the room and took over without warning. First off, her hands were freezing. Second, she was completely worthless--zero pressure, no deep tissue work at all, just loads of oil and light rubbing. She "worked" on my right leg, but did absolutely nothing to address the muscle tension. By the end of the session, I was drenched in oil and literally walking with a limp because my left leg had been properly massaged by the first person, but my right leg received zero actual treatment. To make matters worse, when my girlfriend (who had the same masseuse for her entire session) approached the manager about why my therapist was switched, the manager's excuse was: "Oh, because it was her turn." No apology whatsoever. The manager just casually said, "When he comes back, he can request the full session be with the original masseuse." There will not be a next time. Terrible customer service, zero care for a client in pain, and completely unprofessional management. I would never recommend Thai Spa on Eastern Ave.

Kevin is an amazing massage therapist. I have been to him in a bit but plan to schedule an…read moreappointment soon. He customizes the massage to your needs and never disappoints.

YELP 365 CHALLENGE 2014-(130/365) "The Master Masseuse"…read more Go See Kevin!!! NOW!!!!!!!! Oh yeah, no one liners allowed! But fo' really tho'.....you want a high end massage without getting a WWE style smackdown(Refer to my Best Foot Spa Review) Thanks to Regina, we had a very relaxing day! Kevin is really great about explaining to you what's gonna happen, step by step so there's no surprises. He first has you face down and then you inhale a scented oil to get your senses going, Then he goes to work checking on you periodically to ensure that a comfortable amount of pressure is being given making sure your body is at ease during your session. Oils are also used on your body which are very soothing and smell great. One of my favorite parts were the hot rock treatment. Rocks are heated to 170 degrees then cooled to the proper working temperature of 140 degrees and Kevin uses them to work your entire back region. After flipping around, Kevin did some work on my arms, hands, legs, and feet. Upon completion, Wifey and I swapped places, and I went in to finish off with a steam/shower...AHHHHHHHHH!!!! Personal lockers, a robe, and flip flops are provided, as well as complimentary water, and with very competitive reasonable pricing, we definitely will return! ALOHA!!! Shaka Meter: \uuu/ \uuu/ \uuu/ \uuu/ \uuu/ 5

This is an upscale Japanese (not Chinese)/Asian massage spa. Nice decor and upscale dressed staff…read more This was my 2nd time there. The massage that I had was great! The table was very comfortable (most Asian massage tables are too hard for me) and has a head cradle instead of a hole in the table. The staff that I met was very nice. The negative comments that I have read seem to be from people that are not knowledgeable about Asian massage spas. To address some of the negative comments: Almost all Asian spas that I have gone to ask for a "tip" upfront. It's why the advertised prices are so low. The $ that I paid, including the upfront tip, for a 90 minute massage was appropriate for an upscale place like this. If you are polite the people you talk to are nice to you too. From my experience with just about every Asian spa that I have visited they say "we are busy" when they don't have any availability at that time. It's because of their limited English, not because they are being rude. Most Asian spas don't have a receptionist. That's how they keep their prices low. It is common for your massage person to have to answer the phone or door during your massage. The only negative thing is that their advertised price, including what they quote over the phone, doesn't include the mandatory tip. If you walk in to make an appointment for a later time they tell you the full price upfront. As a Japanese Asian spa they do not do reflexology foot treatments (massages) From my experience in Japan it is customary for female staff to only massage male clients and male staff to massage female clients. It's not sexist. It's cultural.

Posted price: $70 for 1 hour. Actual price: $130 for 1 hour because you have to "tip" upfront or…read morethey don't want your business at all.

Silvia always gives the best massage! I choose the healing…read moremassage and you will feel great. The ocean music background is relaxing.

I love this place!…read more Clean, friendly, and priced well. A great ambiance and I apologize that I wake up in mid-snore. Lots of parking! Only reason I don't have a membership is because it's out of my way. I live in Lake Las Vegas, and this is usually a destination that is planned with intention.

Used a Groupon to try the place out for a Mother's Day massage. I had a fun and relaxing time with…read moreCrystal - her deep tissue massage put me to sleep! Highly recommend. I visited their location on Warm Springs since they also do facials (my daughter got one). They have monthly memberships and/or stand alone pricing for services. Nice front desk people when you call to book and check in.

Chloe has been my massage therapist for well over a year and she is extremely talented. She is…read moreattentive to the pressure needed and I leave feeling refreshed I highly recommend Chloe!!

I came in yesterday for the first time. My boyfriend…read morepurchased me a gift card for Mother's Day. $129 full body 50 min massage. $30 salt room. Upon walking in it is gorgeous in this place. They do sell Eminence products, which I love. The massage room is beautiful and it only got better my masseuse he was very kind and during the massage targeted areas greatly. Day after I'm feeling wonderful. I had yet to experience a salt room, it was so calming and peaceful. I will definitely be back next month.

I've been a customer of Lapis & Oak for 3 years and, unfortunately, feel compelled to leave this…read morereview. A business shouldn't only be measured by its positive experiences, but also by how it handles mistakes. After a great massage focused on a problem area, I booked a follow-up appointment with the Associate before leaving. As the date approached, I received no communication, so I called only to be told there was no record of my booking. Then, a month later (on the same date I had originally booked), I received a call from the manager, Karina, asking why I had missed my appointment. I explained the prior issue and that no appointment existed on my end. A week later, Karina called again to say they would "courtesy waive" a no-show fee. I reiterated that there should be no fee at all, as I never booked that date. I also explained an Associate never called me as they usually do to confirm the appointment and asked if their approach had changed. She responded that she needed to pay her employee and close her books, which missed the point entirely. She also mentioned an email had been sent - I later found it in my junk folder, but I had no reason to look there for an appointment I didn't make. Had I seen it, I would have contacted them to correct their error. While I've had positive experiences at Lapis & Oak, I'm disappointed in how this situation was handled. I understand mistakes happen, and I'll take steps like booking directly through their website rather than with a person and checking junk folders more often. However, what I find most frustrating and the reason for this review, is the lack of accountability and the tendency to shift blame onto the customer.

This was my first time going to Elements. All of the staff were friendly and very relaxing…read moreenvironment. They did not pressure me into getting a membership which is great. I got a 90 minute massage with medium/deep pressure. It was amazing! Highly recommend Cody. It's time for me to schedule my next one.

I just had my first massage at this Element's location. I used to go the one on Vitality Drive at…read morethe east end of Henderson (which is much closer to me). But it closed last year and I was bummed. I tried massages at some other places and was very disappointed. My husband got me SpaFinder gift cards for Christmas and I decided to make the drive out to this location. Boy-what an amazing experience! From the very personable front desk person, who was just lovely to my massage therapist Michelle, I couldn't have had a better visit. Michelle asked a lot of questions before starting on my massage, which I appreciate. She used just the right amount of firm pressure and found all the sore spots. She is very intuitive and really knows how to work the kinks out. I'm embarrassed to say I fell asleep and apparently snored a bit-but this was the best massage I've had in YEARS. I will be booking another massage as soon as I come back from a trip. I highly recommend this location and especially Michelle for her beautiful energy and magic hands!

I did a walk in & was seen right away on a Saturday at 6:10pm. It was an okay experience. There's…read moreother places nearby I prefer over this spot.

This is a great place! Very nice service and so clean. We will definitely be back. The staff was so…read morefriendly.