Review of Rhino Shield of Jacksonville, FL After seeing…read moreseveral advertisements for Rhino Shield and recognizing our house was last painted in 2014, taking into consideration our remaining life span, the average cost of getting a house painted, and the fact our children will take over the house the 25-Year Warranty on the application of Rhino Shield to our home seemed to make sense. After contacting Rhino Shield the first professional that we dealt with was their 'Coating Specialist' Mrs. Jennifer Ludwick on 9/19/2025. Besides Mrs. Ludwick's professionalism her down-to-earth approach to business was refreshing. First, we talked and then she asked to do a walk-around of the house to inspect and take pictures to which we did not need to participate. When she finished she came in and provided us an informative, educational, and professional presentation on what Rhino Shield is, how it protects the house plus the duration of that protection, an outstanding overview of what the work entails with a maximum of a week to do the project and of course the cost in which given the starting figure can take your breath away but then showed the incentives which in turn made the price reasonable to include an additional discount because of being a Military Veteran. But, like all great deals, we had a choice of accepting the contract on the spot with the final price or taking our time in thinking about the project but keeping in mind the discounts would not be applied. Given our previous research and Mrs. Ludwick's input it was an easy decision to make and we signed the contract. The other outstanding item was that we were still in hurricane season, and we did not want to start the project until that was over and asked if 12/15/2025 would work to which we were advised yes. Furthermore, if the worse case scenario happened, a hurricane with damage and realizing the materials would not be purchased/assembled until about a week before the start date, we had the option to cancel if the worse concern happened - which it did not. Also, Mrs. Ludwick stayed in touch, answered some follow-on questions, and advised us to reach out to her at any time if her assistance/advice were needed. Next, the Production Manager out of Lakeland, FL, Mr. Chris Johnson contacted me by phone, introduced himself, and reviewed the expected timing of the process. A couple of weeks before the start he sent Mr. Ryan Cash to our home to pick up samples of our existing house colors; Mr. Cash was also a professional and friendly and answered some basic questions. A few days later Mr. Johnson reached out and verified he was able to match our colors and that Mr. Cash will be delivering the supplies the Friday before the Monday start date - which he did in a timely fashion. Then, Mr. James Platt, the Team Leader, reached out by email to advise that he and his Team's planned arrival time on 12/15/2025 and if there were any questions to contact him either by email or on his cell phone. The Installation Team consisted of Mr. James Platt/Team Leader, Mr. Jason Cothern/Crew Member, and DeVante Young/Crew Member. As promised, this took place: Day 1: took everything they could off of the house, remove the gravel/dirt that was up against the house (except for the lanai area) back about three inches and down about 4 inches to expose the painted surface just below ground level, and then start taping all the areas that needed to be protected. Day 2: finish the taping, finding all cracks or holes and sealing them, then they applied the primer coating. Day 3: apply both coats of the primary product and paint all the doors and garage door. PLUS - I did not realize how badly the two pieces of black iron on the house needed painting; they went ahead and painted them before putting them back on. The day was finished by the Team putting everything back to its original location (as Mrs. Ludwick said they would do) and Mr. Platt conducted the final walk around of the home. Mr. Platt and his team stayed on task all three days. When they left our house on Monday and Tuesday the work area was clean and their equipment plus items that were taken off the house were neatly and securely accounted for. The willingness of the Team to interact with me/to help educate me was fantastic. They also had a great sense of humor and conducted their work in a relaxed but no-nonsense approach. As to the work skills they demonstrated, they are consummate professionals in every respect. And that is reflected in how our home looks today. It will take 30-days for the application to "cure" and we are looking forward to seeing how the Satin Finnish will turn out because right this minute, the clean/neat appearance of the house is great! Signed: Thomas T & Renee' J. Jones PS - the pictures were taken as the work was being done; if I can get access, will post pictures AFTER the 30-day curing process.

Service Quality Report: Paint Job Touch-Up Visit…read more Date of Original Paint Job: 2022 Date of Touch-Up Service: Last week Overview In 2022, the property received a full paint job completed by the company. Recently, some minor fading caused by sun exposure was observed, prompting a request for a touch-up. The company responded promptly and sent out Elias, a highly skilled and quality-focused employee, to perform the corrective work. Service Performed Elias addressed all areas that were originally identified as needing attention. During his inspection, he also identified an additional faded spot that had been missed by the homeowner. He corrected that issue as well, ensuring all fading and cosmetic imperfections were resolved. Employee Performance Elias demonstrated professionalism, attention to detail, and a commitment to workmanship. He went beyond the initial request by thoroughly inspecting the full area and ensuring that all issues -- including ones not originally identified -- were handled properly. Customer Service Experience Ryan continues to set a high standard for customer service within the company. His dedication to customer satisfaction, responsiveness, and ability to coordinate quality service reflects positively on the organization. The combination of Ryan's customer-focused approach and Elias's workmanship contributed to an excellent overall service experience. Conclusion The company provided exceptional follow-up service for the paint touch-up. The team's attention to detail, strong communication, and willingness to go above and beyond resulted in a fully satisfactory outcome. The homeowner expresses appreciation for both Elias and Ron for their commitment to quality and customer care.