Heather fried my hair. When she was doing the bleach and tone I let her know my previous hair dresser said heat was a big NO. She put me under the dryer anyway. My hair lost about 6 inches due to breaking off and I have now had to pay TONS for extensions because I ended up with very little hair. When I informed her, nicely I might add, that I would not be returning, all she did was cancel my next appointment. No refund, not even an apology! I am appalled at the lack of professionalism. I would at least hope for an apology. Very POOR service. read more

Samantha Lee has been doing my hair for about 2+ years now and she is by far THE BEST hairdresser I've ever had! Total transformations every single time. I love my hair every single time. She carries great conversation, has you laughing and talking the whole time. Her products make my hair feel amazing and I've bought what she used in my hair and love how it smells. Would recommend to anyone and everyone. read more

New Appearances - WAZAAAAA! Like how is this my hair? Thank you Sam! - Hair Salons Near Me - Bonney Lake, Washington

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Won't give a refund even though they screwed up. Give crooked haircuts. Overcharge you. Don't go here.

If I could give negative stars I would. Sumner location does NOT handle unhappy clients well. Customer left very upset with her hair cut AND color, and salon refused to issue a refund or have another stylist fix it. When the salon was faced with other bad reviews about this situation, the business LIED saying they gave the customer a full refund when they did NOT. Reed ruined this girls hair and wouldn't give her her money back. Awful customer service and awful salon service. GO SOMEWHERE ELSE PLEASE. read more

I made an appointment online and was graced with a lovely experience. My appointment was with Heather V. and she was very on top of covid safety regulations and did an excellent job. I showed her a picture, made sure it would work with my hair and it turned out just as I had hoped. I highly recommend Heather and the salon. I will definitely be back. read more

This is a great hidden treasure salon. Professional, great hair cuts, staff and owner! I will definitely be back! read more

Heather is an AMAZING stylist! My kids and I get our hair cut by her, and she always does an excellent job. She is very attentive to our feelings and wants, and makes sure we are completely satisfied with the way we look. My teenage son is always talking about what a great job she does cutting his hair (while looking at himself in the mirror ;) She is wonderful with color-- and NOT afraid to be bold with the color!! All the other ladies there are super enjoyable as well, very friendly and always saying hello/smiling. Keep up the great work ladies! read more

I randomly called to see if they could squeeze me in for a foil and trim. I was lined up with Heather. I'm sooo glad she did my hair! She did an AMAZING job! Very sweet lady. I will definitely be back to see her! Thank you Heather!! read more

Worst possible salon you could ever go to. You will spend close to $300 and walk out with the same color hair and curls to hide the 2 inch difference on both sides of your hair. Once you go home and realize the unacceptable work they have done they will not even refund you half of what you paid! They also won't let another stylist other than the one who completely botched your hair try to fix it. Owners side with their workers horrible service and are very unprofessional blaming it on reasons that don't make any sense even to multiple other salons. Please do not go here and get robbed. read more

Absolutely LOVE this salon! I get my hair done by Jenn and she is amazing. My hair has never been so healthy and beautiful! Thank you Jenn, I will be returning for my hair services here forever. read more

I was searching for a salon that could give me what I wanted in a haircut. I researched local salons and New Appearances caught my eye. The difficult part was deciding which person to choose as reviews were raving. I chose Kaylee and her talent is remarkable. Next maintenance haircut will be accompanied by a new very blonde hair color. I have total faith in her abilities. I highly recommend this hidden jewel salon in Bonney Lake. read more

Had a great experience with Stevee! She did an amazing job on my foils and haircut and was fun to talk to. I have a ton of hair and so it took longer than expected but she didn't make me feel guilty for pushing her next client back. It was also very reasonable. Would love to go back! read more

I called today and scheduled an appointment for a Brazilian Blowout for 4:45, after I got off work with Stevee. The person I spoke with told me it would be $250.00. I was running about 12 minutes behind and called 3 times without an answer. Just as I was pulling in, I got a call back from someone who sounded like they were driving and kids in the background. She said it was fine and told me to go to the upstairs salon. Once I got inside, Stevee was cutting someone's hair and asked who I was there to see. I told her my name and she said I was late but I explained I had called several times. She asked what I had in mind and then told me she didn't have time to do a Brazilian Blowout and she had me down for a quick styling that would take just 30 minutes. She then asked if I wanted to reschedule and said she wouldn't be available again until next Wednesday, 5 days later. She wasn't very friendly with me and the way she spoke to me vent condescending and somewhat embarrassed me in front of a salon full of other people. I won't try rescheduling and I won't be going back for any other services. read more

I see Jamie in Bonney Lake and Brittany I Sumner. They are so awesome to work with my schedule and meet my needs !!! New Appearances is so warm and professional!! Love their work and I always feel and look so terrific after my hair appointment!! read more

Heather is an incredible hair stylist! I religiously see Heather because she's THAT GOOD. I go to school in Chicago, but I make sure that every time I come home I book an appointment with her! She listens to exactly what I want and is so receptive to my feedback. She always washes my hair, does a wet cut, dries my hair, and then does a dry cut if necessary. I trust Heather so much, and if I don't like something, she's always willing to fix it without any hassle. I always get compliments about my hair, and I always recommend this place! I even brought my roommate with me this last time. She didn't know what she wanted and asked Heather to "do whatever she thought would look good" and her hair came out looking amazing! Whether you know exactly what you want or no idea, Heather is your girl! Everyone is so nice at the salon, and depending on the dog, it's dog friendly. I brought my dog with me since I didn't have time to go home, and there were no problems! read more

Jaime always does a great job on my hair! I'm always changing my mind on color, cut or service and she seems to always hit the mark. My latest was bolliage I love that when I walk in it just feels welcoming and friendly, no matter which stylist greets me. Love it. read more

Go see Dani! From start to finish you will love your experience with her. I looked around for a while before finding her and now I won't go anywhere else. I saw her for the first time for a color correction and hair cut. She did such an amazing job that people were stopping me at my office party to compliment my hair..every visit I leave happier and happier. If technical skill isn't all you're looking for...perfect, she is also an amazing human being. Thanks for everything Dani! read more

I had the best experience there. My hair foils and cut turned out amazing. I got a bad hair cut somewhere else and it was corrected at this salon. I can't tell you happy I am. read more

Found a voucher on Groupon for two haircuts, blow-dry, and styling for only $39. Best accidental find ever! Easy to locate, beautiful little salon with amazing stylists! Dani took great care of my sister and me! Definitely recommend her and the salon as a whole! The local products they have are amazing as well (: read more

Amazing! Great location and they got me right in and I felt so much at home. Got an easy to manage look! Friendly staff!! Very clean, and on a side note, I have no problems finding parking the the spacious parking lots they have...my last salon was at the strip mall down the street and I had to dodge grocery carts left and right just to get to my stylist. I love carts, but not when I am getting my hair done. No carts in this lot...yeah!! Love it! read more

New Appearances Salon is great! Good light, modern open design, and Jamie is the best stylist I've ever had. She has a warm & welcoming personality, and she listens to your preferences and does her best to give you what you want. Plus she always seeks feedback on her work. I've never had a bad cut or color with her in 9 years! I have followed her from 2 previous salons and was happy when she had the opportunity to open her own shop. I would highly recommend her to anyone. read more

I cannot say enough about how fantastic Jamie is. Been going to her for years. She did my hair and makeup for my wedding and the compliments were many. If you want your hair done right, not to mention she is a great person - make an appointment now! read more

I went to new appearances and sat in kaylee's chair.. She didn't give me what i asked for what so ever, although i showed her a picture and told her the history of everything ive had done to my hair. I've always been blonde my whole life, and am naturally dirty blonde. I recently wanted to switch it up and get dark brown with just a tone of purplish for about a year. I loved it but it was high maintenance, I'm a busy mom going to night school and my stylist of 8yrs moved to California :( so I decided to slowly get back to a more natural color. Not blonde by any means but at least a pretty Carmel... Sitting in kaylees chair, already nervous she looks at the pic and assures we could get there, whether not that day but eventually.. 3 hours later I leave the salon with orange hair paying $165 with no haircut.. No dimension just pure orange all over.. She told me to go back dark and that she would have to charge me a second time... For her mistake.. She seems a nice person but she doesn't know color and definetly isn't familiar with toners and has poor customer service . I wouldnt recommend her to my worst enemy. read more