Thanks I never to heard of it to at all to wow thanks oh my god wow thanks I love it to all whole new things to anything to everything to wow thanks wow thanks so much to thanks wow thanks read more

New Balance - Rogers - My brother - Shoe Stores Near Me - Rogers, Arkansas

I loved the 940 shoe and Rogers New Balance used to do excellent correction. The correction lift was not up to their past quality and it separated within 6 months. The picture shows their sloppy repair. This is their "guaranteed" satisfaction. There was no response to my disappointment. I had been a steady customer for several years. read more

New Balance - Rogers - The correction lift was done by NewBalance. The lift separated from the shoe. This is their "professional" repair. - Shoe Stores Near Me - Rogers, Arkansas

TERRIBLE. Do not stand behind products. I bought their 65$ dollar insoles and after a couple months the fabric wore off. Never had that problem before. Especially with as little use as these received. Took them in to inquire about a warranty and was told there was nothing they could do for me. read more

Just left. We walked in and stood around for 10 min with no acknowledgment. Even when the employee walked by...twice. No, I'll be with you in a minute or at the very least, "Hello". Nothing. My husband was prepared to spend $200 on shoes and we ended up just leaving. Super disappointing since we read the reviews before going about the great service. All it would have taken was a hello. The store itself was clean and inviting with a good selection. That's why I gave it 3 stars. ‍ read more

So this store Rocks. My husband as wife feet and this store always carries something in stock that he can wear. They sell inserts and accessories as well. Anytime they do not has a style unstick in his size they ship them to us free of charge. The service is tailor to each customers needs and the staff is friendly and knowledgeable. read more

I want to start with telling you if you have problems with your feet or lower back this is the place to go for the RIGHT shoes. They cost $$$ but well worth it! I would highly suggest asking for Will King our shoe specialist. The customer service was amazing and he actually educated us more than our foot doctor did on how to help our pain. read more

My husband Andersen and I just had THE BEST customer service experience we have had in a long time! Troy, was kind and knowledgeable all while still being attentive to other customers. We will absolutely be returning to this store for more shoe purchases! Thank you SO MUCH Troy for this awesome experience! read more

With so many independent shoe stores going the way of the dodo leaving people with the only option being Walmart or Target, having a standalone store that specializes and focuses on not just shoes but also personal comfort is a Godsend. My wife has specific needs when it comes to shoes that are comfortable and don't hurt her feet, and so far this is the only store that takes care of those needs, again compared to big box stores that don't specialize in footwear. The store is always clean and the shelves always have product on them to show off the various offerings they have so that the customer is never left wondering what they have. The staff is extremely helpful and friendly, and have no issue going into the back of the store to find things in stock that aren't in the front so that you get the ability to try other things, such as older models still in stock. If you're in need of great service while trying to get comfortable shoes for your needs, this is a high recommend from me. read more

Get personal consultation and fitting to meet your needs! Buy shoes the old fashioned way with a knowledgeable sales clerk and expert staff to consult! read more

Excellent place to shop for shoes for the entire family. The customer service is some of the best I have received. The employees went out of there way to make sure my family and I was measured properly and put in the correct shoes. They live up to everything the commercial shows. They gave me a free foot analysis and gate analysis, then at the end they gave my entire family free socks. Yep not going anywhere else for shoes. read more

I have lived in Rogers my whole life and I just visited this store for the first time. Crazy I know! I was very pleased with the customer service. According to my receipt, Jeremy was our guy. (Sorry I know you must've said your name but I walked in with 3 wild kiddos.) While I was chasing my toddler, Jeremy was very nice and was helping my oldest (6yr old) try on a few pairs of shoes. I am very thankful that he was very kind to my son. People that are great with kids will always get a great review from me! The selection of shoes, however, was not what I expected. I was looking to buy my toddler some shoes as well however they don't carry many infant or toddler shoes at all. I expected to have many options and I was a little disappointed. Other than that our visit went very well and prices are amazing I ended up getting some shoes for me as well! :) read more

Great Store 5. The attention to giving awesome service is what this location is all about. James Ayers the Store Manager knows his product and listens well to put you in the right shoe. I will go no where else to buy shoes. read more

Great service and the semi-custom insoles saved my aching feet. I used to have a 4-6 hour max with just about any shoes and have been working on my feet a lot on a brick surface at out doggie daycare. My heels were starting to really hurt resulting in a limp. A fiend told me about the NB insoles and machine that you step on that indicates which one of 5 or so that would help you. Wow! One day later I was back to walking normally and 2 days later:pain free. My hips and back feel better, too. Best part is I can wear my existing shoes/boots. Thanks New Balance! Now my husband and son have them and they are happy, too! 50.00 is a deal for the loss of pain and the ability to do my work! read more

Only shoe store worth shopping at in NWA! Top notch customer service, they really know their products and superior products. I got my running shoes and all my baseball stuff there. They really make it easy. read more

My feet have never been the same. I was very overweight, and had a ton of foot/leg issues because of my weight. I went into N.B. and they first fit me for custom orthodox. I was sceptical, but after getting them in and wearing them for a few days, my feet and legs, and lower back feel so much better. This has allowed me to lose almost 100lbs. through exercise/diet. I am grateful for their knowledge and assistance in getting me in a shoe that was actually right for me. They also have special ordered me a few different styles that they don't carry in house. I will be back, and unless given another pair of athletic shoes, I will be purchasing all of mine here. read more

Glad I came in .I thought about going on line but thought I might get wrong size shoes so here I am.Looking around I didn't see anything that really appealed to me and just then Jeremy introduced himself and took a considerable amount of time showing me deferent shoes I told him this purchase would be my second pair of New Balance trainers Was very happy with previous pair had long time Got measurement was glad of that cause would have ordered wrong size on line Then he went back brought back a pair that immediately appealed to me Tried them on and was SOLD Thanks Jeremy! read more

Service is terrible!! I was waiting for a call for a shipment for some shoes I really need for my job!! Never got the call.. Over a week later.. I go back and tell them I never got the call and they would order the shoes I need.. They said it would be here in 7-10 business days. Again, never got the call.. I'm finished with that store and I will never spend a dollar there!! read more

Excellent service and knowledgeable staff. We were in and out quickly with two pair of perfect fitting shoes for my husband's hard to fit feet. Great prices, too! read more

I am a 62 year old woman with a shoe size of 6EEEE.Needless to say shoes never fit me, I have worn men's size 8 wide for most of my adult life to just keep from being barefoot! I now have owned 2 pair of shoes that fit my feet! It's like heaven. The gentleman on duty when I went to their store in January '17 was so kind and took such good care to get a good fit. This store is 800 miles from my home in Tennessee, but I will buy shoes there every time I visit my daughter in Arkansas! Such customer service is seldom found anymore, and I appreciate it!They even threw in an awesome free pair of socks! Nice socks! Thank you New Balance Northwest, you have a customer for the rest of my life! read more

Custom insoles alleviated the ankle pain I've had for years. Staff is knowledgeable and friendly.

Great store. I heard an ad on the radio about custom orthotics (which I badly needed), and went into the store to see about getting fitted for them. I was helped by James within a few minutes. Excellent customer service, knowledgeable, friendly, and helpful staff. read more

Great customer service and the best shoes on the planet!!! Manager offered to shop the shoes at no cost to my location on vacation so I would get them in time for my travels. read more

New Balance - Rogers - Shoe Stores Near Me - Rogers, Arkansas

Worthless customer service !! Went into store, asked to see a couple of pairs of shoes. The guy pointed to them......THAT WAS IT !! Never asked for a size, never asked what the shoe would be worn for (work, play,etc) never asked if he could help with anything !!!! What a complete waste of time. I get better service and information by ordering ON-LINE !! Stay away !! read more

I purchased shoes there 6+months ago and the insoles kept slipping back... It was very frustrating! I was about to go buy new shoes. Instead I called to see if they could do anything to fix it. Glenn told me to bring them in and in with in 5 minutes I was out the door with comfortable shoes! Thank you Glenn for you excellent service! I will be back! read more

Excellent attentive service from Payton. My wife had never had a fitted walking shoe and she feels like she has the most conformable shoe that she has ever had thanks to Peyton. read more

Went in and told the salesman what I was looking for and how much I wanted to spend.found me some shoes and the are perfect .would recommend 100 percent read more

They have a great selection of lifestyle and running shoes and clothes. I definitely recommend New Balance sneakers because they're cute, casual, and comfortable. read more

Since moving to NWA I have attempted several locations in finding the shoes and apparel needed for my type of running and workouts. I found a shoe online that I wanted to try out, but no stores carried in stock. I decided to go into the New Balance store because of what I've heard of the great customer service and expertise. After explaining my situation, I was fitted and they happily accepted to ordering the shoe; letting me know it would take around a week to come in. I received a phone call that following week letting me know the shoe was in and when I went to pick it up the manager personally ensured I was happy . This was one of the most enjoyable and knowledgeable experiences I have had fitting and ordering shoes. The customer service was bar non the best I have ever experienced and I am now a devoted customer to them for life. All of the employees were friendly and they worked as a team. AND I now run pain free for the first time in 10 years. Thank you New Balance!!!!! PS- My entire family now shops at the store and loves it. read more

I used to think the store really focused on customer service and really cared about getting me in the right shoe. What they really care about was selling me the shoes they have in stock. They flat out lie and only try to sell you the shoes they have there. My first purchase I was told that a green pair of shoes was only made in that color for that model. So I bought them but when I got how I saw that the new balance website had 2 other colors, the store only had green ones and they wanted me to buy those, so they lied about the shoe only coming in that green color. My last visit was a week ago and I thought they were providing me with good customer service I tried 3 to 4 different types of shoes but the only ones that worked with my gate were not available in half sizes, at least that is what they told me. When I told them I didn't like the baby blue color they had to order me a white and black pair. A few days went by and the size 13 shoes were way to big, I returned them after a long argument with one of the sales rep, they argued that they don't make a 12.5 in that shoe. They also argued that I should have known a 13 was not going to fit even if the rep said they run "small" because of the cushioning. They finally returned my money, I went home popped on Amazon and what do you know a size 12.5 in the width and color I wanted, lied again by their deceiving customer service. I will never buy a pair of shoes from that new balance store again!!!! read more