I am a multiple repeat buyer of new cars/trucks from Ward Boyette and staff. Great family feel as…read morewell as great service facility. Price match/beat on new tires as well. Check them out. You know why you revisit any business...Repeat business is what Kenly Ford is all about!

I scheduled a service appointment through the Ford app on October 21, 2025, for November 7 at 10:00…read moreAM. The arrangement included pickup from my home, servicing, and return of the vehicle. I received multiple reminders leading up to the appointment, which reinforced my expectation that everything was confirmed. By 11:00 AM on the day of service, my vehicle had not been picked up. I called the dealership and was informed--rudely--that no one was available for pickup. When I asked if I should bring the vehicle in, I was told to do so. Upon arrival, the representative attempted to locate someone named Bobby, who never spoke with me. I was then told my appointment had been canceled because "someone called and canceled," which is completely inaccurate. The individual's demeanor was dismissive, unprofessional, and discriminatory. As a Hispanic customer, I felt I was treated differently and disrespected. The representative even smiled when I expressed my dissatisfaction, which made the situation worse. I requested to speak with a manager and was told there was no manager available. I then went to the sales department, where the sales manager listened to my concerns and attempted to assist. He confirmed that the service department could not accommodate me and assured me that the service manager, Jim Morgan, would contact me by Monday or Tuesday. This experience was unacceptable. Kenly Ford must improve its communication, honor scheduled appointments, and ensure staff treat all customers with respect and professionalism, regardless of race or background.

The generator was one of the elements on the RV that had been performing very well, had done all…read morethe required maintenance of running it monthly and oil was replaced this summer so for some unknown reason at start it would backfire and die a couple of times before running normal so we decided to find an Onan authorized repair shop, who else would be qualified to work on an Onan First visit was around the middle of August. I explained the problem and they made me sign a paper explaining their procedure, there was a charge of about 315.98 for "diagnosis fee" they can spend up to two hours to diagnose the problem. So we left the RV and would pick it up when ready. After a day or two they called for us to go and pick it up. We got there early and were told that they found nothing wrong with the generator, even the mechanic came to tell me that he found nothing wrong and it had been running just fine, I could not believe it because it happened to me every time, he reassured me there was nothing wrong and because he was the expert I believed him, he said he will drive it around the front. In a way I was happy because I though it was something so minor that got fixed when disassembling and assembling it back again. I wasn't totally convinced and.. Right before driving away and still in their parking lot I went to turn the generator on and just by pure luck the nice lady that works the front office was walking by to take the next costumer and she heard all the backfiring and how the engine died. Her description to the mechanic was my best help make a point about a real problem that went unsolved. I am not sure how the diagnosis was done the first time around but they called me the next day to say that the LP Regulator needed to be replaced, a week went by and I called to find out the status. I was told they had been calling Canada and had left a message. I called Canada and found out there is only one person working in the warehouse so I called a few more times until I got to talk to the guy (if he is pulling parts sure he is not at his desk) I politely asked if he could expedite the order. About a week later I was told the part had arrived, it would be a few more days to install and solve the problem. When I went to pick it up, they drove it around the front and I was excited and did not mind paying a 993.18 for the replacement of the LP Regulator. So before driving it back home I started the generator, lo and behold, still backfires but it wont die, the explanation was maybe there is a little bit of moisture or air on the line, it will go away after a few times. Not so happy about it but I had to believe them, they are the experts. Five weeks went by and I kept turning it on about every three days only to find out it didn't improve, so I called and scheduled an appointment since I had a couple of trips in mind. When I got there they wanted me to pay for the "diagnosis fee" again 315.98 dollars to which I refused because it was the same problem. Roger came out and I started the generator in front of him so he could hear how the motor hesitates and backfires at start every time. He agreed there was a problem and he said the only way to isolate would be to connect their LP supply directly to the generator to see if it does the same thing. That should have been part of the initial diagnosis, had they done that I would not be having this "deja vu" The uncertainty of not knowing whether they would absorb any "diagnosis time" made me make a decision to not return. It is not like I am going back with a different problem. Any customer service oriented firm should take responsibility and agree to carefully asses the problem and find a solution. I never had to physically demonstrate any problem I had with a vehicle to prove that there is a problem, never. So why this place could not tell there was a real defect and come up with the real cause still baffles me. If you are a trained technician you should pick it up right away the very first time, your trained ear should catch it, mine did!. Maybe they are too busy working on fire engines from Fire Stations that have deep pockets with taxpayer money. Minus four stars for trying to swindle me with a "new" diagnosis fee, they got their training from a used car dealership in Kalamazoo, somewhere between Detroit and Chicago

The staff here is absolutely fantastic. I had a problem when the Cummings dealer in Manassas, VA…read moredid not tighten a nut on the fuel pump after they put in 6 new injectors a fuel pump and a new fuel tank for close to $20,000. My RV was extremely jerking and jumping as the connection to the fuel pump was loose. We drove to this Cummings dealership and they were real people who really wanted to help us. They sent out their best staff and figured out the problem with the fuel pump within an hour and we were on our way. If they are always like this, I would go to them in a heartbeat. They were just wonderful when we had already been through almost 6 weeks of semi-hell and they rescued us. They really talked to us as people and not as customers They were great.

Ask for Claire Olsen she has 30 years experience in the car business can help you select the best…read morecar at the best prices located on Walnut Street near Crossroads 300 plus cards to choose from financing available

Nothing short of 5 stars, going out to the entire staff of Echo Park automotive!…read more Nice and easy purchasing process, extremely happy with the entire staff. No hard sales, excellent pricing, I cannot be more pleased. That being said, I would like to specifically point out, the General Manager, Leo Bonilla. As I run my own company, I immediately recognized why he is in charge. You are only as good as the people that you work with, Leo went above and beyond, to ensure I will be a customer for life. I recommend to anyone reading this, before you shop anywhere else for your next car, this place will be the best stop you could make. I appreciate all you fine folks at Echo Park, thank you Mr Bonilla! Keep up the good work

My car failed inspection. I needed it fixed and did not know what to do. The people at RICHIES…read morewere awesome. Very personable , respectful and knowledgeable. I was able to get my car in same day and everything was explained on what work was done. I was even given a ride home and picked up when my car was ready. It means a lot when spending your money that you are given respect and patience. I would DEFINITELY recommend and use them again.

Predatory business. Attempted to charge for work other than the primary problem. Price kept…read morechanging. Would not provide proper ETA of work to be done although we were told it's a 3 hour job. Vehicle not repaired properly and in a timely manner as promised. Was told to come pick up the vehicle because it was ready but instead I was left waiting over three hours IN THEIR SHOP just to be told it couldn't be fixed that day. Had to rent a vehicle to make it to work after missing a day of work because I wasn't told that they couldn't do the job. Returned from out of town to get vehicle that still wasn't ready. Was insulted about the upkeep of the car and the condition of the cabin air filter they claimed came out of my vehicle. After payment of over $1000 as initially quoted we picked up the vehicle but it broke down again the next day after driving less than 90 miles. It had to be towed again and I was charged for a new tow.

I was considering purchasing a vehicle online across the country from where I live. I had issues of…read moredetermining how to schedule my time to travel to inspect the vehicle and shipping it home if I bought it. Then I thought of hiring an auto broker. I contacted Chris and I shared my situation with him. Professional ... courteous ... reliable ... Just three words to describe Chris and the level of service he provided. From our initial conversation, it was clear that Chris's mission statement to advocate for his clients truly was his mission. He immediately gathered the data he needed from me and he was off. Less than 48 hours later I purchased the car I was considering. Chris saved me time and money. I didn't have to fly to see the vehicle because Chris drove 1.5 hours to look at the car, test drive it, inspect it and give me his opinion. He assisted in helping me secure the financing and even caught an extra charge that did not to be included in the contract. I highly recommend Chris and his company. This experience was truly wonderful.

Terrell Moore of Top Car Negotiators was the best negotiator we could of asked for negotiating our…read moredaughters deal. My husband & I went with our daughter for support on buying her first car. The dealership would've had her paying way more a month on her car payment, but Terrell got them below the payment she asked for Needless to say, our daughter was very very happy with how Terrell was able to help her buy her first car I would recommend Top Car Negotiators to everyone who wants a new car to choose Terrell !!