I turned in my leased vehicle here yesterday and it was a BREEZE. Coming from out of state, losing…read morepaperwork to turn in a lease, this being my first time with a leased vehicle, and had wear and tear on the vehicle, I had a bit of anxiety. However, ALL of the employees here are super friendly and welcoming (may have been the Girl Scout Cookies I had on me to start friendly banter ha). They took my car for a drive, checked it out, signed it off, and bam...done within 15 minutes. No need for stress at all! They were all reassuring and told me that the only thing I needed was that third key I didn't even know I had (thank goodness for the junk drawer box I packed) or else it would be a $500 fee. This was seriously easier than looking for a vehicle. They also did not try to sell me any cars or pressure me in the slightest. These guys are professional and did not take advantage of lil ol' me like soooo many places I've gone to. I HIGHLY recommend returning your leased Subaru to this location.

Ms. Dakota Romano gave exceptional customer service from start to finish! She along with Kevin went…read morethe extra mile to make sure I was leaving in an auto that I was completely satisfied with. I couldn't have chosen a better dealership to shop with! Definitely recommend :)

2007 Wrangler Jeep, nothing was wrong when purchased, they clear the codes. So far we had full…read moretune-up (cylinder 6 misfire), ABS light is on, Front main seal small leak (found above oil filter) and my daughter is broken down in Norfolk Virginia date: 06/19/26 - with shifting problems. I mean I understand that things might need to be fixed, but for $9,000? I should have read all the reviews.

Definitely steer clear! I should have known by the looks alone - many cars crammed into a crappy…read morecorner lot with a gross, dirty trailer situated in the middle. Yikes. Decided to look around, the employee who was there told me everyone else that works there was "late coming into work." Ok. After driving 45 minutes to see a few cars, the cars that we were originally interested in were filthy, hadn't been cleaned INSIDE (one had trash and dirt on the floor), one had a bumper falling off, the final one had chipped paint and rust above the windshield. Horrible experience. Just avoid at all costs, if this is how the present the cars on the lot, I can only imagine how poorly these vehicles will do out on the road. Hard pass!

Greg and patrick were very friendly and honest. They did not pressure me to buy a car rather let me…read morewalk around and choose the cars I wanted to test drive. I got a good deal on a Toyota with only one owner and traded-in my corolla for what i wanted. Once i made my decision i was in and out in no time. Very good experience I definitely recommend this dealership in the triangle.

I called to ask about the mileage on a vehicle. The guy answered my question. I said, "ok thank…read moreyou." He then said, "*uck you *itch." And hung up. If I could give zero stars I would.

Great experience! I went in and talked to Mike about what I was looking for and the amount I…read morewanted to spend. Within two weeks he found exactly what I wanted. He even took it to my mechanic to have it checked out for me before I purchased it. Excellent experience and would highly recommend GR Motors.

When it was time to start looking for a second vehicle. We knew where we were going. And that was…read moreright back to our local and friendly dealer in Garner NC, G&R Motors. Mike and his son Hayes are the best at customer service and helping you and your family, in looking and buying a vehicle. This is our third vehicle from G&R Motors and I truly believe they are the best in the car business and our family thanks them for such a great and joyful experience! And we look forward to buying our next vehicle and many more from them.

We had a great experience at West Raleigh Auto buying a first car for my daughter. Unlike other…read morelots we visited, they had many options in our $6000 price range. Patrick was very friendly and gave us a fair price. Would highly recommend!

I've waited a few months to post this review - I'll explain why…read more Our 20 year old daughter wanted to buy her own car, paid for by her, all cash. She had her eye on used Subaru models. We spotted a 2004 Subaru Forester at West Raleigh Auto, called and drove down the same afternoon. Really liked the car, the lot owner, Patrick, was extremely friendly and professional. We planned to come back the next day to get dad's opinion and most likely buy the car. Came back following morning, test drove a second time, made an offer on car (considering how much daughter had saved for a car), Patrick happily accepted and she bought the car. We noticed a few issues with car - rear view mirror was very discolored (with age), passenger window motor broken, car needed new wiper blades and car was not clean (it had literally only been on lot 1 day when we bought it). Patrick gave us an IOU for complete detail, replace all wiper blades, new window motor and new rear view mirror. No questions asked. We took the car home and I drove it back down to Patrick following Wednesday for the detail and repairs to be made - it took the mobile detail guy a few hours to clean, Patrick lent me a car from his lot and I just drove down to Crabtree Mall and killed the time. Very generous to lend me a car! ONLY issue we have is the following week, our daughter was running a few quick errands, locally here in WF. After her third stop in about 1/2 hour, she came out of Dollar Tree and the car would NOT start. She freaked out, called us panicking and said she turned key over and it wouldn't start. Tried four tries until it started for her. OMG. Car was only two weeks old to us and wouldn't start! What?! I texted Patrick immediately, he said bring it in on Monday, I'll have my mechanic look at it. Monday, I drove car down to Patrick, he loaned me a car again and his mechanic tried over and over to replicate stalling. He could not get it to stall... Long story short - we've owned car since first week of October. The car has stalled on me once (again after running a few quick in and out errands) and stalled on daughter on December 16. Very frustrating. Car will catch after a few tries but it undermines your confidence in the car. Oh, and there seems to be an issue with the passenger window again - we had window down, car stalled, window wouldn't go back up. After a few tries, we got car started again and window back up but daughter refuses to let anyone put passenger window down now. Saddens us that she saved up hard-earned money and there are still issues with the car but what can you do? Update 1/8/18: rear view mirror that Patrick installed completely broken and fogged over. Car stalled again twice today before finally starting. Final thoughts: Would I buy from Patrick again? Maybe. Would I get the car checked out independently before I bought it? Definitely. Is he a stand-up guy? Yes, he did try to replicate issue and just couldn't get it to happen. He stood by his word on all fixes and the complete detail (guy did a bang up job cleaning her car). Hope this review helps future used car buyers!

I only write reviews when it's necessary, so with that said…read more... Been working with Naz for over a week on a black Infiniti they had on the lot. We called Naz this very morning around 10am to talk price. We then went to Navy Federal to pick up the check. We got to Empire Auto around 1pm just to find out they sold the Infiniti last night! Like, why in the whole hell didn't Naz just mention that shit this morning when we talked?!?!? We then tried to call Naz but he didn't answer. We called back a minute later for it to go straight to voicemail multiple times like he blocked us?!? Why kind of business etiquette is that?!?! This is a shady place! BUYER BEWARE! I see the owner likes to tussle on bad reviews, so I'm interested to see what lies he tries to spin on this bs! Try me, I have all the time in the world! Headed to BBB to write a review there also. FAAFO!

Today my fiancé and I came to empire to purchase the 2012 Caddy they had for sale now may I add…read morethere prices are amazing all the vehicles on the lot are nice and it was hard to decide since everything is affordable Mr Eddie did his thing on the deal and The owner fais came and chatted with us like we were family and the sales guy bilal catered to us completely he handled all the details overall if your in the market for a car come see them you will be in great hands Thanks guys we will be back to purchase our next vehicle real soon