Uber comfy!!! I will definitely be staying here next time I visit Chicago. I stayed in a King Suite…read morefor my trip, and the location in and of itself is very convenient. An extremely tasty burger place is across the street, and it's close to the fashion outlets. Getting to the Metra was easy as well. We had a lovely time, and the complimentary breakfast was really tasty and I feel like it's very health-conscious, using chicken sausage and making eggs with fresh vegetables and very tasty seasonings. I wish we had time to visit the pool, but from what we saw it was very clean and quiet during the day. My only semi-complaint is that rooms are refreshed every other day, as opposed to every day, but on the days we'd come back to a clean shower and sink back into a made bed was the most welcome and decompressing feeling I've ever had while staying at a hotel.

I booked this hotel for a solo trip in Chicago. It was a great choice--very convenient with a a…read moreshuttle that picks up/drop off at ORD and complimentary breakfast. Front desk staff are nice. The rooms/floors were very quiet. The room was spacious and clean! The complimentary breakfast was very delicious with lots of variety. They also have free water dispenser in the gym. I also had to go to the Rosemont CTA station during my trip, and they accommodated that with the shuttle service! Drivers are very kind and go above and beyond. Safe area and hotel! I would definitely stay here again!

I recently stayed at the The Rose Hotel Chicago O'Hare while attending a business meeting, and I…read morewas genuinely impressed from start to finish. Dining: We dined at Thorn Restaurant & Lounge, located in the hotel lobby, and everything was exceptional. The food was absolutely delicious, the service was impeccable, and the cocktail menu did not disappoint. I highly recommend the Not So Old Fashioned -- definitely order it smoked! During our business meeting, we ordered breakfast, and I was blown away by the portion sizes. That breakfast burrito with the oven-roasted potatoes could honestly keep you full all day! Accommodations: The rooms are stunning. The décor throughout the property is modern, stylish, and thoughtfully designed. My bed was incredibly comfortable, and the large shower provided the perfect way to unwind after a long day. I also appreciated the charming old-school Frigidaire in the room -- such a fun touch! Service: From the front desk staff to the restaurant team, everyone was warm, friendly, and accommodating. The hotel even checked in with me via text throughout my stay, and when I requested extra pillows, they arrived promptly. This was my first time staying at this property, but it definitely won't be my last. I'm already looking forward to my next visit! #YelpEliteSquad

I had a terrific one-night stay due to my flight cancellation. The hotel is very well-maintained…read moreand clean. It's very close to the airport. The room service was excellent. They have a pretty good menu. I enjoyed the Faroe Island Salmon, those amazing house-battered wings, and the raspberry cheesecake. I'd definitely stay here again. This was the only hotel that was not booked and where I was able to obtain an immediate reservation overnight.

I had a small issue with my room and Brandon in Maintenance went above and beyond to resolve my…read moreissue with genuine kindness and care! He turned a stressful situation into a positive experience, and I'm truly grateful for his outstanding service. The food is lovely at the restaurant downstairs. And overall I had an amazing experience. I will definitely be back!

Customer service. Quick to take money from guests, but much slower to refund it after the mistake.read more

I attended a conference here and stayed at the hotel. I had some issues with check in but that was…read moreable to be resolved before I left. It's a big hotel which has plenty of rooms for the different sessions I attended. They have a buffet and bar area plus a coffee shop. The room were nice. I stayed in one of the towers with a king bed. Plenty of space and it was nice and clean. The staff were all so friendy and helpful. Parking is additional but very easy to get in and out.

Came to Chicago O'Hare for a conference. A quick 10 min Uber from O'Hare which was nice, dropped…read moreoff and entered on the ground floor. It's not super obvious but you go up the escalators/stairs to check in on the second floor. Check in went fairly quickly and there's water in the check in area. Assigned a room on the 10th floor and glass elevators moved quickly. Hotel rooms all face inside; similar to a Embassy Suites. The room was clean and spacious but the toilet has a foot flush pedal which was a little weird. Hotel is also undergoing some renovations so perhaps it will be different in the upcoming year. This was a nice conference venue but not too much else. It's pretty far from downtown (1+ hour in traffic, 25 min without). There isn't a ton of casual seating space like I've seen in other Hyatts but there is some general spaces and coffee shop market with tables. Didn't spend much time in the bar area but it's pretty central and seemed like it was pretty active there every night.

I went in a couple days to use the bathroom and charge my phone. So while I was doing that I went…read moreto tour some of the hotel. When I went on the second floor one of the employees approached me and asked me if I needed help & asked if there was a rooftop and he said no. So he told me to go to the first floor and he will follow me. So I told him I didn't feel comfortable for him following me. So I went to to the lobby and I asked for a manager. I told him what happened. Then my things were at the front desk. So the manager was trying to apologize and I told him that didn't work. They knew exactly what they were doing! Also, they called the P.D. which wasn't called for. Now I see why they have poor ratings.

Very strict don't come here with family or any group. Terrible Customer service .My child wanted…read moreto buy a drink and the attendant said I'm not accepting cash my drawer is closed, then she closed it. Not welcoming at all. Don't care about quiet hours unless it's male kids. There was a group of little girls running around all night who did not even confronted. The furniture in the halls is not unpacked. They are still covered in boxes and bubble wrap. But the legs are assembled so they can stand up. Also blame noise complaints on people sitting quietly in the lobby. They did not care about group check in , and the pool was unbelievably cold and shallow.There is also a window in the shower that is not completely opaque. Also there was menthol in the parking lot

I've stayed here several times and it's consistently been nice. This time was a blessing. I had to…read moremove my flight because I wasn't feeling well but really still needed to make this business trip. So I came in very late. I prefer to go straight to my room with a digital key but they made you come to the desk. However it was very quick and painless so I'll overlook it. When offered the cookies, I declined (you know I didn't feel well when those warm cookies get rejected) but they read the room and handed me water and sent me straight to my room. (But seriously doubletree cookies are awesome.) For diamond members, there is a credit for the snack place next door which I greatly appreciate- some cold water or something to make the stay more comfortable. My room was clean and quiet. I got an upper floor and the CORNER. The corner was sooooo nice- some city fights at night and lots of sunshine when I had conference calls during the day. I really appreciated it. The shower was nice with good water pressure, a shower wand, and nice big fluffy towels. My suite also had a tub which I truly needed in this case for my recovery. I would note there was no grab bar around the tub which could be a bit of a safety issue, but I was very happy to have the tub. One key thing about doubletrees is the bedding- mine was perfect- clean crisp sheets that cooled off and pillows that didn't trigger my allergies. I was very grateful. The hotel I'm in tonight doesn't have these pillows and I had to buy two of my own to make it the next three days. Now the restaurant downstairs- I splurged and ate at Gibsons. It was delicious as expected but will review separately. I do love there is a hotel entrance to Gibsons. Overall a pleasant relaxing stay amidst a busy work week and a lot of discomfort. I'm so grateful for this hotel.

The cleanliness and customer service. If someone reports there is blood is on the box spring, that…read moreshould be an automatic room change. They told me that I had to wait to speak to the housekeeping manager. I reported this on Saturday. Today is Tuesday. I also reported the paint peeling. The plumbing is not the best; someone came immediately and fixed the clogged toilet. The shower was leveled with my shoulders. I had to detach the shower head to shampoo my hair. Others had the stationary shower head with a detachable one. Mine was detachable and low. This is unacceptable. When you are out of town and are staying at a hotel, the last thing we should have to deal with are repairs and unsanitary conditions. I do not recommend.

Location is the obvious selling point -- you can't beat being steps from the terminal, and for an…read moreovernight connection or early flight it does the job. Pro tip: skip the front desk and use mobile check-in. The lobby is cramped and almost always chaotic. Room service was a genuine bright spot -- fast delivery and the food actually arrived hot, which is rarer than it should be. The downsides are hard to ignore though. Hallways and furniture are worn, and the whole hotel is so dim it borders on depressing. The low lighting probably isn't accidental -- it does a decent job masking the condition of things -- but it doesn't make for a comfortable stay. Functional for what it is, but in need of a real refresh.

I came in late in the evening and left early in the morning. Location is excellent for a longer…read moretransit passenger like myself. Connected to the terminal 2, I think the walk was about 12 minutes. I didn't eat nor used any of their facilities. They have a gym, good place to stretch your legs after a long flight. Bed was comfortable and decent shower. It was a bit pricy for what it was but I guess I am paying for a prime location for travelers.

Chicago has always been known for their spacious suites and Renaissance Chicago O'hare Suites did…read morenot disappoint. The lodging was more than adequate with complimentary hotel shuttle every half hour, 5 options to snack or eat at, an indoor pool, a covered outdoor overhang to stay dry while waiting for airport transport, clean spacious rooms and a TV greeting me by name. Although this was an unexpected stay due to an inconvenient delay requiring overnight accommodations in Chicago...we appreciated how easily we were able to use the voucher our airline sent us and that the hotel staff were expecting us. Overall we were pleased with this well run organization. Thankful, because a free hotel stay will trump a horrible night in the airport any day. This is a popular hotel for airport staff and guests. Plan ahead to make sure there is room for you on the shuttle. We didn't have enough space and some people were left waiting. Travel is stressful enough, do yourself a favor and arrive 15 minutes before stated departure time.

I have stayed repeatedly at the Renaissance for a park and fly when we leave from O'hare…read more Excellent front desk, roomy rooms, and the restaurant onsite is solid. Their shuttle service has been dependable and always on time. Starbucks in the lobby for our early morning flights. Covered parking in the ramp adjacent.

As someone who works in sales and stays in countless hotels throughout the year, I can confidently…read moresay that the beds and pillows at Loews Chicago O'Hare are, by far, the softest and most comfortable I've ever experienced in a hotel. I genuinely had an incredible night's sleep. Everything else was equally impressive. The amenities are excellent, the staff is welcoming and attentive, the food is top-notch, and the housekeeping service is fantastic. I only wish Loews had a hotel in every city I travel to, because I would choose to stay with them every single time. An outstanding experience from start to finish! Keep up the great work!

Lavette at the front desk was especially nice to us on the phone. We were in a room that had…read moreunexpected noise issues, and she was very good to tell us the reasoning. Daisy at the Ashburn in the morning was very nice and Juliet was accommodating and friendly. The place sees a lot of people on the daily, and I felt special and important.

Spacious room clean had microwave and fridge. It was nice to have a restaurant within the hotel…read more Everyone was friendly. Plenty of towels and living room area. It was easy to go from airport to hotel and back. Shuttle was less them 5 minute wait. and pricing was reasonable. Thank you to the wonderful ataff

Hotel lied about their fees. Stated they were charging my card a certain amount, and I authorized a…read morecharged for the amount agreed upon. Then they charged my credit card a higher amount! When I contacted them to remove the additional charge that I did not authorize, the manager there said there was nothing they could do because it was only an "estimation". This is NOT the verbiage listed on my receipt which showed the TOTAL amount INCLUDING taxes and fees was the lower agreed upon amount. They are trying to be sneaky and think they can get away with charging additional fees that will not be noticed. They could provide no actual evidence or reason of what the extra fee was or why the higher amount was being charged.