Jon, the owner, has been my go to for glasses for 25 years. Always friendly, impeccable standards,…read moreand just flat out knows his business inside and out. Highly recommended.

I brought my old frames to use with new lenses a month after my exam. The optician remembered me…read moreand even remembered what style of frames I was looking for! She had found an appropriate style for me, so I ended up purchasing them instead. I have always been happy with this office, and that shows really nice customer service.

I purchased glasses here several years ago at the time everything was fine except for a few missed…read morecalls which I understand... then several months later I had a problem with the lens, and they took care of it but still had a misunderstanding with communication!! then in January as I was cleaning them, they fell apart? I stopped in to see if they could fix them and of course, they were out of warranty... so they said they were on back order till March, but they would let me know if they came in earlier. I called to see what was happening and she said someone called me in January and I hadn't returned their call, so she said your glasses are here! so, I checked my phone before I got there and they did leave a message and I did return the call that day...When I got there, I wanted to show them my phone messages but they were not interested... So, I asked how much I owed and she said nothing and I was like OK, so I picked up the glasses in a plastic bag, and they were the broken pair... Now I did raise my voice as I think a lot of people would because why would you not call me back after a month of me using old glasses that I told them I had a hard time seeing with ... The lady in the back came out and told me to quiet down or leave but I just wanted to explain my side of the story but was told to LEAVE!! So over a month later and still no new frames... Of course, I will go somewhere and get a new pair, but I think this could have had a different ending If the customer (me) could have had a chance to tell his side of the story... Bruce

Very professional busy place though as getting me prep for my eye surgery went over and beyond…read moremaking sure I was comfortable having another one on Thursday as well. I was very nervous at first them messing with eyes but never knew it was happening during the surgery. Need your cataracts done no need to be afraid easy as pie. Thanks richmond eye centre for a job well done by you and your staff Mark sullivan

It's difficult to adequately express how truly pleasant my experience at this store was. I went to…read morethe mall with a friend for a birthday present for his son, and we decided to make a detour at the Sunglass Hut. The woman who took care of us was warm and welcoming without being an aggressive salesperson. She was knowledgeable about the product, and was able to provide us with an experience the likes of which is rare in any service industry. I enjoyed my stop so much I wanted to highly recommend that anybody in the area stop in regardless of their eyewear needs, if for no other reason than to know first hand what the gold standard for customer service truly is. It was an honor and a pleasure.

When I was in 8th grade I got glasses and braces - it was a blow to my ego to say the least. These…read moredays, my teeth still aren't straight but I'm ok with having specs (and now contacts). Dr. Martin is right across the street from where I work, so it's uber convenient and they're nice, helpful, and they've got some wicked stylin' frames to choose from. Nowadays, when I wear contacts I can sport my knock off Steve Madden sunglasses that I bought for 15 bucks, and when I'm not I still feel like I look pretty sharp. I was the first person to buy the frames I have, and the process to get both my contacts and the glasses was really easy and pleasant. Plus, Dr. Martin seems like a pretty decent guy, and treats everybody really well, regardless of whether or not they're paying with their law firm's insurance, or with caresource. Groovy.

I've been going to Dr. Martin for 7-10 years and even after moving to Columbus I trust no one else…read moreand make the drive to see him. He is very personable and familiar. All around good guy. Even though you only see him once or twice a year he remembers you and your situation. He is very thorough and open. He is not a pushy salesman but his eyeglasses are usually price competitive and most importantly correct (unlike going to places in the mall). Ive never had to wait more than 5-10 mins to see him. He spends a good amount of time with you and doesn't just go through a checklist. I cant sing his praises enough and would never trust anyone with my eyes.