My furnace was making loud banging, knocking, and scraping noises, so I called to request a…read moremaintenance service. They were able to come out within two days, while every other company I contacted quoted two to three weeks just to get an appointment. The person I spoke with on the phone was incredibly kind and understanding. They kept me informed, called to let me know the technician was on the way, and even texted me a photo of the technician beforehand, which I really appreciated for safety and peace of mind. The technician who arrived was very nice, professional, and extremely helpful. The entire experience was smooth and stress-free. Since the visit, my furnace has been running quietly with no more strange noises. Best of all, the maintenance service was under $200, which felt very reasonable given the quick response and quality of service. I'm so grateful they were able to help on such short notice and would absolutely recommend them.

If you're an average parent like me with minimal plumbing knowledge, and want to be overcharged and…read morehave to spend the next couple of months paying off the extra cost of a service that should've been 60% cheaper...go with this company. We had what I now learned from a non-local family friend was a simple backflow preventer failure. The friend ball parked it around $500-600 max, and that was with up to 2 hours of time taken. This company charged me $1300 for an hour of time with a single part being replaced. Similar parts are available online for $150 (and I assume they get parts even cheaper). My family is leaving town this weekend and I wanted to ensure this got fixed (but it was not an emergency call), so I didn't take time to vet out other contractors. I regret that, and have learned my lesson. Thanks F.F. Hitchcock. The Tech who visited was professional / explained things well. I'm not sure who sets the price, so if he had nothing to do with it, then this feedback should strictly go against F.F. Hitchcock's pricing structure. I reached out to F.F. Hitchcock a couple of hours after the service was performed, but so far have not received a response 2 days later. Do yourself a favor, find another company to service your plumbing / hvac.

We had Chris Jones here to rectify that sump-pump mis-connection in our garage in Cheshire that…read morecaused occasional significant basement flooding. He came with his 2 sons, looked at the sump, and suggested that it was quite old and might fail soon. Recommended a replacement. We bought the idea and he secured the new sump, installed it thru the cellar wall to the outside .... and now, for that $1,400, I don't have to worry about basement flooding any more. Phew!!! Personable, responsive, trustworthy, and skilled work accomplished.

Chris came this morning. Had looked at the issue and gave me a price. Went to the store to get the…read moreparts put them in then when I took a shower it wasn't fixed so I called no answer. Texted he said to call him. Said he would be back wouldn't leave me hanging. This evening I text him after not hearing from him for 8 hours. and he texts me after I text him(not even have the common courtesy to call) saying he won't be back to do the job cause he refuses to work in mold (caused by the leak I hired him to fix) and cause of cats. Very unprofessional wouldn't recommend this guy at any cost. $400 later and the issue is now worse!.

it took place in the city of Waterbury - pipes erupted , water leak - the workers from Master…read moreRooter were called, Great thing to say they showed up right away and solved the problem immediately. guys where very friendly and very detailed about the situation . will recommend to family friends . job well done!

We used Master Rooter in February 2025 for a sewer back-up. They came quickly and the job was done…read morewithin an hour. Unfortunately. the problem happened again in March so we called again. This time they sent a man named Cord. He redid the job and suggested we occasionally call and have a "Blow Bag" done, to eliminate the frequency of the problem. We were very satisfied with the work, the professionalism and knowledge of this employee and the company he represented.

Keven, the plumber they sent, was skilled and very quick. He did a good job…read more However, I didn't appreciate the offensive remark about the symptoms of my tic disorder. Had he at least appologized, this would have been a 5 star review.

I had them for many years. More than once the plumber made comments I didn't like and claimed to be…read moreat my home longer than usual. 2 Sats ago I had a plumbing emergency resulting in flooding. Left several messages with answering service. He refused to come!! Just never picked up calls according to answering service who also may have been lying.

Jim has been my only plumber for the last 30 years. Always excellent service, great prices. He has…read moredone everything from a new boiler to faucets, main line shutoff replacement, new radiators, and everything in between. He is the best!

I called Jim on Monday and he was at my door on Tuesday. He called me when he was on his way I…read morewanted to deal with a local plumber. My tub was leaking and he had all parts on his van to fix it within an hour. Took his time & showed me the problem. An easy fix. He took his time , no mess & cleaned up! I will call on Jim again when needed & refer him to family & friends. Thanks, Jim. Wendy M.

We found a leak last night and called this morning. They answered the call and had a plumber at the…read moredoor in about 2 hours. The leak was repaired and had another faucet replaced too. Great response, job well done and a very fair price too.

12/29/21 The water pressure regulator in the basement failed…read moreafter many years, so I called Sheehey Plumbing, and the woman scheduled me for early this morning. The gentleman showed up on time, and took a look at what I had for a regulator, and said he'd be back shortly from the supply house. He worked quickly and got it changed in less than 1/2 hour. Quick, efficient, friendly, and most of all reasonably priced. Can't ask for more.

Not a very good experience. Initially, Michael came out and quoted the work I needed done on a…read morehouse I was selling here in Wallingford. I thought we were off to a good start. Delay after delay from him, mentioning he had to go to court for something (TMI TBH), and he FINALLY showed up 3 weeks AFTER initial visit. From the start Michael seems distracted like his mind was elsewhere. He was mumbling to himself (I thought he was on his cell) talking about his son or something. He brought the wrong valve, then he cut into a hot water pipe that wasn't even part of the project ! He started the bathroom, then said all this was taking too long and he had to go. He asked for payment for the work so far, which (im now sorry I did), finished the day, and NEVER came back to finish. Look elsewhere folks, this guy has got something going on in his life that isnt work. The picture is of the bathroom he started and didnt finish. Its difficult to get a plumber who will want to finish someone elses mess.

Poor Quality Work, Dishonest, and Unresponsive…read more Poor Work Quality: Mike from Wallingford Plumbing installed a water heater for us in 2017. Within 4 years, the cold water fitting was corroding due to improper installation. Once we noticed the corrosion, we realized that the cold water fitting was not secured as far down the nipple threads as the hot water fitting which resulted in an improper seal and eventual corrosion. We had to replace the water heater tank after less than 4.5 years which is about half of the expected lifetime! The plumber who replaced the damaged water heater tank said when they disconnected the original fitting, it was obvious that the installer hadn't used any pipe dope or thread sealant so it was not surprising that the connection corroded. Using Wallingford Plumbing & Heating was an expensive mistake! Dishonest: Initially, we tried to give Mike an opportunity to repair the rust damage to the water heater tank. He came to look at the corrosion and claimed he needed to special order the fitting. After he left, I looked it up and it did not require a special part. He also claimed that he would have his wife schedule the repair when the part came in, but we did not receive a call or text to schedule a follow-up visit. He said it would take days for the part to come in, but any plumbing supply (or even Home Depot/Lowe's) carries the fitting so if he wanted the work, he could have gotten the part easily. Unresponsive: I initially contacted Wallingford Plumbing in early June regarding concerning corrosion that was noticed on the hot water heater tank that Mike has installed 4 years earlier. It took 2 calls to actually get on Mike's schedule. He finally came to look at the corrosion in mid-June; he basically used a wire brush to rub the visible corrosion away which resulted in a small leak from the fitting (there was no visible leak until after Mike inspected the corrosion). He recommended that we just put a rag around the fitting until the repair could be done. A week later, I hadn't heard from Wallingford Plumbing so I followed-up; no response. Another week went by and I followed-up again; no response again. By mid-July, I still hadn't heard back after calling and texting to check on the status of the part and reminding Wallingford Plumbing that they had left me with a leaking water heater. Finally, I got a call back and Melinda claimed she "dropped the ball" and she would check to see if the part was on the truck and try to get us on the schedule; again, she never called me back. Bottom-line: If you enjoy spending money on poor quality work and wasting time getting the run around from an unfriendly plumber, then you will love Wallingford Plumbing. For everyone else, avoid using Wallingford Plumbing; you will regret it if you use them like we did.