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    New England Basement and Cellar Door

    5.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    3 years ago

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    Smith Sanitation and Excavation - Leaching fields finished

    Smith Sanitation and Excavation

    (2 reviews)

    I recently hired Smith Sanitation to repair my slab, which cracked and significantly settled in a…read morelarge portion of my basement and garage. I couldn't be happier with the service. Jared was very accommodating, genuine, and caring throughout the entire process. His communication with me was exceptional from day one and until the completion of the job, which by the way took some time due to the scope of work. The crew did everything in their power to minimally affect our daily life... They cleaned up after themselves each day and even hooked up my washer and dryer daily which needed to be removed while they worked in the laundry room area. They completed the project in a timely manner and their work was of high standard. The cost of this major project was reasonable and the company stuck to the quoted price. I highly recommend the company for any concrete repair needs. The crew was awesome!

    I hired Smith Sanitation and Excavation for a water drainage in my backyard. It was continuously…read morewet and in times of heavy rain became like a swamp and unable to walk on the property and cut the grass. Jared Smith came to evaluate what could be done and immediately had some great ideas ! He installed curtain drains and regraded some areas on the property as there were hills adding to the problem. It has been 4 months and we have had many periods of heavy rain and the problem has been solved! My basement is also dry! I highly recommend Jared for any job you may have. He was reasonable and professional!

    Moffatt & Raymond Landscaping

    Moffatt & Raymond Landscaping

    (2 reviews)

    AVOID! In what should be a customer service first business, Moffatt & Raymond have it completely…read morebackwards and solely prioritizes maximizing your billing. In my specific situation, I have been out of work for nearly a year and I requested that M&R simply "save me money any way they can" suggesting that if the grass hasn't grown significantly in a week to please skip that week of mowing. They responded by immediately going to mowing every other week even though we are in a peek growing season and the grass is very tall and in need of a mow every week. I was about to call and complain and ask them to mow every week when I received my first invoice for the mowing season. At least I was saving money, right? WRONG! M&R billed more than double ($205 vs. $90 for a normal mow) for each mow that occurred every other week! The worst part is that when I contacted Lisa Raymond who runs their office (who you will never connect with live and have to leave multiple messages to receive a call back) she justified it as me requesting to go every other week (which is not true) and that even though she knew the request was "to save me money given my unemployment" that she knew mowing every other week would cost more (because it is more work), but it is not her responsibility to notify me of such (even worse because I NEVER requested to go every other week, but only requested to save me money where they could). We use M&R for our snow removal service as well and have seen similar situations where they plow 3 times during one storm, or plow for a small 2" storm when it is 60 degrees and sunny the next day and would have all melted off anyway. Maybe this is what some customers would want, but given I had already contacted them given my unemployment and asked to "save me money where you can", this is clearly an attempt to maximizing billing with no concern for the customer. I would highly recommend avoiding M&R at all costs. I am in the process of switching to another provider and if they provide quality service I will be sure to post a Yelp review to that effect to let you know who would make a better an alternative.

    AVOID! They overcharge.. they must not think homeowners pay attention to the work that's bri g…read moredone. I've had to call for Practically every bill that they sent! Shameful... getting rid of them!

    New England Basement and Cellar Door - waterproofing - Updated August 2026

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