1. New England Treads

    1. New England Treads

    0

    Gorham, ME

    New England Treads

    3.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

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    Brothers Hardwood Floors

    Brothers Hardwood Floors

    4.5
    (15 reviews)

    Kevin and his team were extremely responsive. Their prices were fair and transparent from the…read morebeginning. They showed up when they said they would and completed the job within the window quoted. The floors are absolutely beautiful and we're done with such precision. It looks like they were the original floors in the house. Highly recommend! Quality Workmanship!!

    Make no mistake. The workmanship of Kevin and his team is A+. The new floor looks great…read more Unfortunately, the accolades end there. The character of the team as a whole has a lot to be desired. The short of it ... he nearly froze all the pipes in my house and showed no remorse whatsoever. You want the details? Read on ... In December 2025, much of the first floor of my home was destroyed by a frozen water pipe, the cause of which was a pilot light that went out. The removal of the damaged floor, the cleanup, and the dry-out of the house ran me roughly $6,700. I then hired Kevin and his team to install a new hardwood floor on the first floor of my house. We agreed on a price of $8500 to purchase and install the flooring and polyurethane. I opted not to live in the house while the floor was being installed and the polyurethane was being applied. Most of the work was done during the week of January 11, 2026. On Thursday, January 15 and into the overnight of January 16, some of the season's coldest winter weather made its way into southern Maine. When I am not at home, I regularly check on the house to make sure there is nothing amiss and that all the mechanical systems are working properly. I do this with several thermometers, thermostats, cameras, and automation devices. Around 5 pm on Thursday January 15, 2026, I performed my routine check of the temperatures around the house. All looked normal except for the temperature on the second floor, which dropped by 20 degrees after having been 70 F all week. I immediately called Kevin and asked him why the temperature was so cold in the house. He had no idea. I asked him if any of his people opened any windows or doors on the second floor of the house. He said No. The temperature continued to drop. After another 30 minutes, still dropping. In addition to the propane, I then turned on two heat pumps. That slowed the rate of the temperature decline, but it still continued to drop. I talked to Kevin again. I shared my screenshots of the temperature dropping. He continued to insist that no windows or doors were open. By the next morning, with the propane and two heat pumps running at max capacity, the temperature was at 37 F. I had to miss a day of work and see what the hell was happening in the house. At the same time, Kevin decided to send someone to the house ahead of me. That guy found the slider upstairs wide open. On one of the coldest nights of the winter. And, after I asked Kevin repeatedly if his guys opened any doors or windows. Once we learned that the slider was indeed open all night, Kevin actually had the gall to accuse me, as if it was my fault the doors were open to the house. He came up with every excuse in the world, trying to deflect the blame away from him. The words careless, reckless, and gross negligence come to mind. Given that the repairs from a frozen pipe incident could run on the order of $15k or more, it says a lot when someone doesn't take ownership of the problem that he and his team caused. It also sends a strong signal that he doesn't care one bit about my property, nor for my time. I was lucky to have a second heat source in there to keep the pipes from freezing a second time in two months. I hesitate to think how ugly the situation would have become, had there been a second failure. Just speaking to him after this all happened, it doesn't sound to me like he would have had the funds to repair and replace the damage that would have been done. Needless to say, I won't be hiring Kevin and his team again. His reckless decisions put my home at risk of yet another flooding event, just weeks recovering from the initial catastrophe. The last time I hired a contractor with a similar poor attitude and lack of accountability, I got poor results, cut corners, and even items stolen out of my house. I'm all set with that, thank you.

    Village Builders

    Village Builders

    1.0
    (1 review)

    Village Builders was hired to repour the concrete slab in our basement. When we moved in, we were…read morealerted by the sewer inspector that they had covered up the house trap, which would need to be accessed to clear through a blockage should that happen. We initially contacted village builders to see if they could send someone to uncover it, which would only require breaking through about 1-2 square feet of the slab. We were told that they had actually already removed the house trap during the initial job. We then had another sewer inspector come, who confirmed there was still indeed a working house trap. Of course, a few months later, our sewer did get backed up and overflow a bit into the basement. They were pretty snarky when responding to our request to have the trap addressed, asking "Can you explain to me what your goal here is? I am a little confused. I am not sure what benefit would come from opening up the concrete, if there is an obsolete trap below it - can you explain this intention to me?" I ended up having to bust through the concrete myself, and the trap was accessed by the plumber and an auger was run through the blockage. We resent the picture of the trap to Village Builders, requesting a cover be placed over it. They responded that they would figure out a quote, and then never responded. If you want a job done right and accountability for a mistake, do not hire them. Fixing this problem would have only taken ~2 hours, but they were obviously just annoyed at being asked to fix their mistake.

    From the owner: Village Builders Inc., in Gorham, Maine provides custom construction services for residential and…read morelight commercial projects. From small household improvements to complete design & build additions and new home construction, we create the structure that reflects your vision. We specialize in; home additions, sunrooms, second story additions, garages, kitchen & bathroom renovations, basement remodeling, new deck construction, deck replacement, and new home construction. The towns we service include Gorham, Windham, Westbrook, Scarborough, South Portland, Portland, Buxton, and Standish.

    New England Treads - flooring - Updated July 2026

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