,new era has terrible craftsmanship n worse customer service!!!! I have a Justin Morneau limited edition hat. N the logo is not centered. New era, the company that produced the hat told me to go to the retailer. Wakey wakey NEW ERA!. the retailer didn't make a limited edition hat with an off centered logo!!. Zero care for quality! ZERO care for customers satisfaction! read more

Purchased a New Era 9fifty ball cap depicting the Detroit Pistons horse logo from past years. It's a beautiful iconic logo on a very nice hat! The online price was $39.99 with an offer of a $5.99 discount. I took advantage of their online offer and after taxes and shipping I was up to $46.10. Cap took longer than expected to arrive, but upon opening I found a New Era legitimate label on the inside brim marked $20.00! I contacted New Era and their pathetic customer service team responded that if a product has one price marked on it when it arrives, but they sold it online for $14.00 more, they reserve the right to sell it for the higher price! I don't know about any of you, but usually when I go into a store and something is marked lower than the advertised price, that merchant usually sells it for the lower price. Well apparently New Era, owned since 1920 by the Koch family, doesn't see fit to match or lower an item that is marked lower than what they sold it for?? Anyone else have the same experienc? I would not recommend buying from them if they won't back up their mistakes online. Bad business practice - they get a 1Star from me!!! Allen L read more

New Era - Cap actual marked price - Accessories Near Me - Buffalo, New York

See all

I rarely leave negative reviews, but this experience has been incredibly frustrating. I originally ordered a hat because it showed as in stock. New Era later removed it from my order, refunded only that item without reason, and shipped the rest of my order. The hat still showed as in stock online, so I ordered it again. This time, I paid for expedited shipping because I needed the hat by the end of the week for my son to where to an out of state game we were going to attend. When the order still had not shipped, I contacted customer service and was told expedited shipping only begins after New Era's separate 3-5 business day processing window. That information was not stated at the time of checkout unless you searched and read their shipping policy. Also, this is not how online shopping is typically interpreted. Now it is business day 6 -- beyond even their stated processing time and beyond the excuse I was given -- and the hat still has not shipped. I also replied two days ago explaining the situation and asking for help, and I have received no meaningful response. The issue is not just the delay. It's that the same in-stock item failed twice, I paid extra for expedited shipping, their checkout process did not make the timing clear, and customer service has shown no urgency in helping fix it. I would not recommend ordering directly from New Era if you need something by a specific date. read more

I placed an order by mistake to a wrong address, and on spot I tried to cancel the order or change the address but I couldn't so I emailed customer service as mentioned on their website and they said however your order is still unfulfilled we cannot edit the order, you can issue a refund once you receive the order so I said I will not receive the order because the address is wrong, they replied sorry we can't help you!!!!!!!!!!! The worst store EVER!!! The worst customer service EVER!!!!!!!!!!!!!! read more

Company trash... customer service trash too ... ordered two hats the app defaulted a old address and in 2 min after I placed order instead of customer service helping they kept the address even though the app shows my new adress... they literally sent my shipment to goons at my old address why we sold that place.... I will never purchase a new era cap again... they lost my business I buy new hats yearly.... read more

New Era - The two hats u gave away after I purchased.... - Accessories Near Me - Buffalo, New York

New Era hat received payment from me for 2 items and only delivered one. They have not contacted me with any information about the missing item. They have not issued any refund. The New Era hat is very unprofessional. They are not responding to emails and inquiries from me. I only gave the star to rate because there's no lower rating scale. They deserve a negative 100 read more

New Era - This shows the order and the fact that only one item is delivered. I have not received any refund - Accessories Near Me - Buffalo, New York

See all

Do not order from NewEra The customer service is horrible!!!! I had an order issue and could not speak to a representativ. You can get not email them and you only get a computer generated respons. Never resolved my issue and therefore I will never buy from them again. Very few companies even in this day and age only rely on electronic emailing for customer service. I have to guess that they are too cheap to hire a few customer service representative to answer questions and solve problems. That's a huge red flag for me read more

I run a nonprofit little league team. Purchased hats for my team and the company randomly canceled my order. I reached out to customer service to see what was going on. They mentioned to me due to fraud on my addresses they have to automatically cancel my order. I provided screen shots of the address. Because I used the numerical value instead of writing the address they canceled it? I mean you think you provide the screenshots it would be enough. I got a sad of an excuse saying it was my fault. Even asked for free shipping for my reorder because they said I have to reorder... denied me. Never had I ever had issues with a company like this. Customer service is absolutely disgusting. I work in the customer service/financial industry for many years; I would never treat any of my clients like this. My nonprofit little league team now has to wait double of the time. My poor kids, we used our fundraiser money for that. Do better New Era!!! read more

This is the 3rd order I have placed with missing/wrong products in my order. Their customer service is absolately horrible, takes days for a response, and they didn't put a packing slip inside my package to prove that they didn't send me an item I ordered. Extremely dissatisfied and will NEVER order from New Era again!!! read more

Fraud business. Took my money and messed up The delivery address then blatantly refused either refund or resolve read more

DO NOT ORDER FROM THEM!!! I ordered a Cleveland Guardians for my husband TWICE IN A ROW!!!!!! they sent the wrong hat. And it clearly shows on the receipt says Cleveland guardians and they sent me the wrong fucking hat AGAIN . And the bastards have the nerve to charge me for returns of $8 twice. The level of incompetency in this company Is UNREAL!!!! read more

New Era - Wrong hat sent!!!!! Twice !!!!!!! - Accessories Near Me - Buffalo, New York

New Era will not guarantee delivery and will not support their product on any issue that might arise from their product or company conduct. They will leave you without their product and still take your money and tell you to go screw yourself. read more

Horrible. Shipping just an absolute joke. Waiting for a hat for 3 weeks. Tried to get hope. Nothing helpful given. Absolutely pathetic. 5 star reviews for DAYZ. Avoid. Thing SUCKS. read more

Nice store in downtown Buffalo. We were in town for my wedding. It is worth going into New Era to look at all the hats. Everyone working there was passionate about hats. They have a machine that can even put a curve on it for you! Loved going and getting my new pirates hat for this season! It was worth the stop. read more

New Era - Accessories Near Me - Buffalo, New York

See all

This company is horrible. I cannot reach them via phone, and they will not reply to emails anymore. Their representative 'Cassidy' couldn't have been more unhelpful and even LIED to me about their company policy! Truly unbelievable. They refuse to refund me for a defective item after their own 10 day processing policy and I cannot contact a live person any more. I hate this company and regret spending thousands of dollars here. I have been a new era supporter for decades, but will now take my business elsewhere read more

My Grandma who was straight off the boat from Italy was a factory worker for New Era locally for over 25 years. The online company has gone downhill. The products are great but the service sucks. There isn't a phone number to contact support or a chat group. Only email which takes days to get a response. I had to end up contacting their social media page! It's nearly 2025. My items were "lost by the carrier" but the carrier never even received them. Instead of reordering what items were available in stock they couldn't help me and just refunded me. That's not customer service. Horrible experience working with service. Wish it was better because the products are great. read more

I purchased something from them. said it would ship between 3 and 5 business days. so I purchased expedited shipping as this was a present. Well 7 business days came and went. No shipment. Tried to cancel my order because now it's not going to be here on time. Nope. they just waited a few days then shipped it and basically told my it's my fault read more

Damn... I should've check the reviews before I ordered. Living in Hawaii I hate paying for shipping (so I'll order more just for free shipping) never ordering from new era again! Over two weeks, I still haven't gotten the items. Just checked tracking, it's another two weeks out! A month for three hats?! Gtfoh... I'll shop for their stuff on other peoples site if quality is still legit... guess Mitchell and ness ain't looking so generic now... read more

The worst experience I ever encounter from a company. Horrible customer service experience. I've sent them countless of messages of giving me my money back. They partially gave me my money and then they asked me, oh, can I see the order number? I'm like, dude. I just send you pictures of everything with the order numbers and package numbers. Proof of everything that I sent them and they still want a lollygag and not pay me and on top of that they messed up on my order. The hat that I wanted got sold out, when I told them before it got shipped. They didn't want to switch up the hats or anything. I will never conduct business with this company ever again. And I am a big Hat guy, I have about almost a 100 hats. I could get my new era hat somewhere else. But I will never get it from this company ever again. I promise you that read more

If I could give a zero star review, I absolutely would. I purchased two hats for Christmas on December 15, which was a Sunday. They did not ship the order until 19 December four days later. I paid for delivery to be 2 to 4 business days, which meant it would have been delivered on the 26th at the latest. Unfortunately, it was not delivered until the 27th. I was out of town and someone took the order. I purchased it almost 2 weeks before it was delivered, despite it being the holidays, you would imagine that customer service would actually work with me in returning a $45 item. Instead, they stated they could not and wanted to keep my money. I will never shop at the store again and no wonder The ratings are so low. Poor business. read more

Can't reach anyone. Horrible experience to date. Needed to reach someone. Nada. I love live support.

UPDATE: Company finally refunded me for their mistake all charges LESS SHIPPING. Frustrating

made a order and it's taken 2 weeks for it to still say "preparing shipment" terrible customer service and expect any order to take a month to arrive read more

Ordered online - it's been 6 weeks and we still haven't received the order. Emailed customer service a few times and no reply. Tracking information changes constantly. Bad news. read more

BUYER BEWARE! It's obvious the reviews that are positive are obviously owners, family or someone that works there. I order online a lot and this was probably the worst experience to date. The wrong item was sent and imagine this... .when I reached out they don't even have the item I wanted. As opposed to giving my money back or offering another option they just threw any old hat in a box and sent it out. Now it is taking an act of congress to get my money back. I will NEVER even entertain purchasing from this company again. This issue dates back to November 12th. The only response I get from customer service is.... 10 days after we receive the item we will refund your money. THIS WAS THIER MISTAKE AND NOT MINE AND FOR NEARLY A MONTH THEY HAVE HAD MY MONEY!!!!! read more

I ordered 2 hats for a birthday present which was on March 23rd 2025, which i purchased on March 1, 2025 got a email that my ordered has been received and few days later got another email that my order has been shipped. I've been tracking my order. It has reached Chino, CA distribution center before it gets shipped out to my Location. Since than it hasn't been updated from March 11, 2025 got another email saying my order is getting delivered March 27, 2025 by 8pm. Emailed and called both FedEx and New Era Cap neither could give me a clear answer FedEx told me to contact the vendor and did that and New Era told me to thank you for being patient and never heard from them since today. I Emailed New ERA cap no one has gotten back to me. What a disappointment. I just want my money back and go somewhere else that has better service. No happy at all with this place. It's already April 2, 2025 and still no one has contacted and replied back to me. I'm F***ing pissed. read more

Never received my package and their customer service sucks. All they said was they cant reship out another products. It showed delivered and it wasnt!!! read more

It was a cool January day when I finally could finally make my way to New Era store.in the distance one could see the fog that laid heavily over the city.as we made it closer to downtown the more the fog lifted. The excitement was building as we approached the Flagship store. What could be there? What will we find? Can you imagine the selection they will have!! We park, pay and with quick pace we made our way to the doors, spun through and . . . What?! This is it?! I think my bedroom is bigger than the store. Here is the main supplier to all the major sports leagues and this is what they have for a flagship store?! Yes some of what they have I haven't seen else where but I was expecting so much more. Watching the reactions of many other folks making their way in and out I noticed them reacting the same as I. I bought a hat but also headed to the local mall for a much wider selection. read more

This Website is ridiculous you order something and when you don't receive tracking info or receive what you ordered u can't even speak to anyone they say email them and they never respond in the future I will not be ordering from this Scam website and I advise you guys not to as well. read more

I paid for expedited shipping. Supposed to get here in 2-4 business days. Instead tracking says it'll arrive in 13 business days. Never again ordering from this company. Customer service is awful too. They just said oh we have that much time to process the order. Do not order from this company. read more

I have had the most positive experience ordering and communicating with New Era. I am not a friend or a family member. I was concerned about all of the negative reviews I read yesterday but have had the opposite experience. I live in DC and ordered 5 hats on Wednesday, paid for the expedited shipping and received the hats today, Friday (two days) I emailed them early this morning (before I received the hats), as I had not received any information on when I could expect the delivery. Within 10 minutes, I received an automated response describing the order process and shipping times. Then, about ten minutes later I received an email from Cassidy ,a New Era Customer Service rep. She explained in more detail the turnaround time of the order. At about 12:00 noon today, FedEx deliver the package that was sent express overnight. I am so pleased with the speed of delivery and communication with Cassidy at New Era. I highly recommend this company. John M read more

Sent me the wrong hat and it's been 10 days and they won't respond to my emails. Dissapointing cause I like their designs.

I ordered before I read the reviews and that's where I went wrong. First off after ordering in my email I was told due to high volume process would take 5-7 days which is quite ridiculous. that should've been mentioned BEFORE taking my money. To add to insult 5 days later i received a email stating my order was cancelled because it was out of stock. The website should correctly reflect what you have. I'll never order from here again & I will make sure everyone I know doesn't either. HORRIBLE COMPANY HORRIBLE SERVICE DONT SHOP HERE read more

Horrible ! Ordered a hat and paid extra for a certain delivery time. First of all they took forever ( over 5 days from purchase ) to start the shipping process. Secondly they are days past the delivery option I paid extra for........third IS ZERO CUSTOMER SERVICE. NO PHONE NUMBER TO CALL TO FIGURE OUT WHATS GOING ON. I've sent multiple emails and no reply !!!!!! Never buying again from them. read more

New era chutzpah It is a brand that I really liked and probably has around 40 products, including hats, t-shirts and sweatshirts. But in the last order after my card was charged, after receiving 2 emails both confirming the purchase and confirming the shipping, I received an email telling me that due to lack of stock I would not be able to use all the products already paid for, (already having received confirmation of the shipment and that everything was ok) and that they will return the product in question to me, just like that, without any compensatory measure, without the option of an alternative, and although the minimum is that they return me, It seems to me a lack of respect and therefore an irregularity according to European standards. Because of course, if I want to buy another product I have to pay more and shipping costs and my time that they have at their disposal without any consequences. I don't even know if I will return the entire order, the only thing that is clear to me is that if I don't have a satisfactory response from the company, I will never return, and although I also understand that I am nobody to them because I am a minor customer. , with normal purchases from a natural person, they have also lost a customer. El descaro de New era Es una marca que me gustaba bastante y probablemente tenga al rededor de 40 productos, entre gorras camisetas y sudaderas. Pero en el ultimo pedido después de cobrado en mi tarjeta, después de recibir 2 correos tanto de confirmación de la compra y confirmación del envío, me llega un correo indicándome que por falta de stock no me podrán servir todos los productos ya pagados, (ya habiendo recibido la confirmacion del envio y que estaba todo ok) y que me harán la devolución del producto en cuestion, asi sin mas, sin alguna medida compensatoria, sin opción a una alternativa, y si bien lo mínimo es que me hagan la devolución, me parece una falta de respeto y por lo demas una irregularidad según la norma europea. Porque claro, si yo quiero comprar otro producto ya me toca pagar mas y gastos de envio y mi tiempo del que ellos disponen sin ninguna consecuencia. No se aun si devolveré el pedido completo, lo único que si me queda claro, es que como no tenga una respuesta satisfactoria por parte de la empresa, para nunca mas, y si bien entiendo también que soy nadie para ellos por ser un cliente menor, con compras normales de una persona natural, igualmente han perdido un cliente read more

Bad customer service they never answer back emails that i send for wrong size hat and I cant contact them

Allow me to first address the elephant in the room: I don't much care for the 59 Fifty cap. If you manage to look cool wearing one, congratulations. I on the other hand, feel like I look Super Mario's less mustached brother, but still gearing up to stomp goombas and save princesses just the same. I made the mistake of standing in line for the coveted Buffalo Bills playoff cap, and I was greatly disappointed in the flagship store of New Era. First, I needed to wait in line to enter the store, as they were only allowing a very small handful of customers in at a time. By the time I got in, they were all out of the hat I was looking for and the staff there already knew it. Understandable, seeing how the Bills are easily the NFL's hottest team for past 17 years running, however my issue is that could have been conveyed to me before standing in a 20 minute line to simply get in. Second, there was no recourse for customers that wanted to make a purchase in the store. I was told that although they were out of the hats, they MIGHT get some in later in the day (Of course, they had PLENTY in the 59 Fifty variety). Me: "Since I already waited in the line, could I place one on hold?" Them: "No." Me: "Ok. Could I pay for one now and pick it up when it gets in?" Them: "No." Me: "Alright. Well, could I special order one and have it sent straight to my house?" Them: "No. You can go on the internet, pay for shipping and handling yourself and order it that way." I went online to buy the hat I was looking for and they sent me the wrong size anyways. Afterwards, they stopped selling that hat (probably because the Bills lost to the Jags in the Wild Card), so they couldn't even exchange it for the correct one, leaving me to have to buy a used one online like a jerk. So, there really wasn't much of a benefit to hitting New Era's flagship store for me. It really upset me knowing how much money I've spent there over the years (I like hats, just not the 59 Fifty). read more

New Era - Accessories Near Me - Buffalo, New York

Living down the street from the world headquarters of New Era is a pretty cool thing, especially when you are able to stop in and browse one of the best hat stores you could ever visit as well. I brought my friend here on Friday who lives in Connecticut because who wouldn't want to visit New Era? He was blown away but the massive selection of caps from every team you could possibly think of (and of course the large selection of Buffalo Bills and Sabres stuff he would definitely not be used to seeing). My favourite part about this store is that you are actually able to snag pretty much anything you could want which for me is Blue Jays, Raptors, Maple Leafs, and Bills hats. This will be my go-to place for my hat needs (which is pretty important to me). read more

New Era - A glorious site. - Accessories Near Me - Buffalo, New York

Horrible company with no customer service. Do not purchase anything from this company. You can't get a return

Buffalo is the closest New Era location to me (~ 3hrs). I tried calling the store initially on September 19, 2023. The message was to send them a message through their instagram page and allow for time to respond. I sent a message on September 19, 2023 along with a picture of the hat I was inquiring about. I have left follow up messages with no response to date. While I stand behind their hats and the quality of them, their customer service is lacking in a major way read more