I live in North Carolina but I grew up in Niagara Falls but left there many years ago. I ordered a toy Buffalo Bills train and I am so happy I did, placed the order and it was shipped to me very fast. It was my first purchase but it won't be my last. I will be looking at other items they offer. Thank you so much. read more

Ace Flag & Gifts is a shop you've probably driven by while whizzing down Transit Road and thought, I should pop in there some time. It is one of the most delightful places to experience if it's a flag, a flagpole or somewhat unusual gift you're looking for. There were themes nicely organized and clear pathways to peruse: ALL things Buffalo Bills (not just flags), floral, artsy looking flags, and naturally, American flags. Just look at the photos and you can see all sorts of interesting ideas for gift giving. Perhaps most impressive was the assistance we received from the friendly staff. Yes, you *could* go on amazon and get things, but there is actually knowledge behind the size of the flagpole relative to the flag you have, and things about their in-stock poles they could demonstrate. I learned the pole we bought has a feature that prevents the flag from wrapping around itself, and what the clip was for, etc. And there's something to be said for actually seeing and feeling the item before purchasing. The hours are rather limited, FYI, so be sure to check on that if you're heading over. Do check out Ace Flag & Gifts, it was a lot of fun. read more

Ace Flag & Gift Shop - Home Decor Near Me - Depew, New York

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After purchasing a quality, heavy gauge telescoping flagpole, I needed a strong base for mounting it on top of our concrete in our backyard. Now, for all the inexperienced and "nay-sayers" out there - I successfully installed this flagpole on top of a solid concrete pad (6+ in. thick) as pictured. I almost ordered another brand deck mount for telescoping flagpoles, but after more research I found a comparable and less expensive "Dock Mount for Telescopic Flagpole" (3 iin. O.D.), thru "Ace Flag & Visual Promotions" out of Depew, N.Y. Their customer service was awesome, very friendly and very helpful! I installed the Dock Mount with four "Parawedge" 3/8" x 3-3/4" concrete anchors from Home Depot. (Be sure the drill w/masonry drill bit is held as vertically straight as possible while drilling!) Directions call for min. 2 3/8" depth of hole but recommend adding ¼" to that depth, making sure to completely cleaning out holes after drilling, by blowing in them with a baster type squeeze tube, small rubber tube or even a bent straw. I did have to lightly tap the threaded studs left or right after installing them for a better fit of the base plate. I also recommend applying a corrosion inhibitor and lubricant spray to the entire telescoping pole sections which not only protects but helps in smoother movement. I also treated the studs and nuts since they are only galvanized steel and exposed to the elements. Since installation over a week ago, the flagpole and mounting base have withstood several days of very brisk winds here in southern California! Very pleased with both! read more

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Fantastic company to work with and reasonably priced! Bandits merchandise! Definitely shop with them again!! Bruce read more

Great service from this store. Helped us find what we needed. Flag pole ball , this store has everything you need as far as flags and poles and lawn ornaments. Nice that they give military discounts. read more

Ace Flag & Gift Shop - Ace Flag - Home Decor Near Me - Depew, New York

Ok. This may seem odd. I placed an order for a flag to replace one that was stolen from a veteran. I found this company, the price is great, flag made in the U.S. in less than 24 hours it was ready to ship. Unfortunately, I had to cancel the order as the sister of the veteran had replaced the flag. I called and was able to cancel the order with no problem. This is a company I would do business with again. Very professional on all levels. Thank you for your help. read more

The person installing the flag was very nice, and did a wonderful job, and I am satisfied with the work. The reason I'm giving the company two stars is due to the fact, they are very misleading about the price. When asking about the price they only stated 1/3 of what it actually came to. After questioning why it was so much they stated it was the cement cost, which is extremely overpriced. read more

What great customer service! I ordered some flags for the next few seasons and one happened to be out of stock. Not only did they send me an email, they also called me with the issue. They were able to suggest some replacements and we were able to swap them out. So happy I ordered from such a customer friendly place!!! #lovesmallbusinesses read more

Important update - Ace Flag has resolved my original concern in a highly professional, reasonable, and more than fair way. I will return as a customer considering the excellent customer service I received on my first trip and the reached resolution. I feel comfortable recommending this store. read more

I can't believe these people. We ordered a flag and a banner. They came to our house that afternoon and delivered them for free. How great is that! They have a terrific selection and they have very reasonable prices. They also give veterans a discount. What a top rated business. read more

Ace Flag immediately responded to my email asking abt very specific kind of flag needed...and sent me online photos of what was available. Excellent customer service! Ace's Staff went out of their way to sure I got exactly what I was looking for. Thank you, Ace Flag! read more

What a great little find in the Buffalo area when I was traveling for work. So many different kinds of flags! Large selection for all seasons. Friendly staff. Nice family owned business. Definitely would shop there again. read more

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Our Dental office West Seneca Dental Center had two custom signs made and we are very happy with them! I worked with Barb in the custom flag department at Ace Flag, she was incredibly helpful. We definitely recommend Ace Flag! read more

Exceptional customer service. I wanted a product to be expedited shipping across country and was able to email and speak with the company to get 'er done! This is a real life hometown company with top notch products, good prices and again, exceptional customer service. Give them a try and you will not be disappointed! read more

I had a flag made and my error was not finding the flag designer's misspelling of the team name that I sent to them in a file. What company can not transfer the correct spelling from what is sent to them in an email? The resolution was 10% off another flag. What a slap in the face. I assumed that they spelled the name correctly as it was right on what was sent to them. Their fault, my fault but 10% off another flag? Who would want them to make another flag when they couldn't spell right the first time? Will go somewhere else to have another flag made. read more

When we bought our home last year it was always a dream of mine to have a flagpole to go along with our great backyard. I knew when we moved here that Ace was the place just by driving by and seeing the store! We hoisted our classic great flagpole with the red white and blue and old school Buffalo Bills standing Buffalo flag today and it looks stunning. The 2 rungs are perfect to show my pride. From start to finish this was a very easy job flow and they got the flagpole in well before their anticipated date of after Memorial day. The girls in the store were awesome with their assistance in person and on the phone and today when we saw the truck and pole pull up we were quite happily surprised. I am remiss by not getting the guys name but he put up the pole effortlessly and in a short period of time. Its a 20 foot steel pole ( I did discuss options but decided on this one and am glad I did) with a sharp bright gold ball at the top and with the pulley it moves according to the always changing wind currents here and will minimize flags getting tangled. We had just had the hole for the pole dug barely a week ago and we were not expecting anything understandably till after Memorial Day. What a great surprise! Thanks to all at Ace Flag for their effort from the moment I walked in and placed the order to todays installation. Its perfect and adds so much to our backyard enjoyment. read more

I was shopping for a telescopic flag pole. Wow!!! What a great experience at Ace Flag Store! Excellent customer service. She really took the extra time to explain different flag poles. Even how to install to make it easier! Also made sure I got the best price and pole exclusively for my needs. I highly recommend this store. Don't buy on the internet sight unseen! Worth the money for this great experience! Also excellent inventory, everything you need!!! read more

Very kind and informative on the flagpoles and prices. Even gave me a sheet with the information to take home to my wife. Thank you Ace Flag. read more

Knowledgeable & incredibly friendly staff. Bought a flag pole there today and can't wait to have it installed!!!