NEVER WORK WITH NEW ERA RELOCATION OR GOLD STANDARD RELOCATION!!!! Please save yourself the HUGE mistake and don't work with this company. My brother, Adam, recently moved from MN TO FL. This company quoted him $2,583 to move his apartment to Florida. He had his wife stay at the apartment during the pick-up and the bill quickly almost tripled! They told his wife that it would be an additional $4,400 for the move. They didn't provide them with a bill- the only reason they knew of the bill breakdown is because she took a picture of the bill. Completely unprofessional. They only left them with a chicken-scratch household inventory list that was completely inaccurate. They added boxes and items, and took items that weren't on that list. They didn't walk through the extra prices with my brother or his wife AT ALL. The didn't provide an invoice. Nothing. They left and then told them that they would be unable to deliver their things unless they paid the remaining amount in full. In the breakdown they charged my brother 2,000 for packing & labor- for packing a glass top table up. Just that table. Two thousand! Then they charged them for a long-carry to the apartment building. That was because they chose to park further away from the building and never asked or talked about this "long-carry" and just added it to the tab. This supposedly starts at $150- and they were charged $675. They then added so much cubic feet charges- that specific charge was over double the estimated cubic ft charge. I understand little of additional charge- but they claimed that we had "way more stuff than the initially claimed". That's not true. They just didn't ask for any dimensions or specifics- so the quote was COMPLETELY off. I tried to work with the broker company that set them up with this particular moving company and they barely did anything. The broker's customer service manager "worked" with New Era and got some of the charges down by $1,200. We were still not happy with this pricing as it was still over double the amount of the quote. We told the broker this, and he offered us a whopping $100 refund. Gee, thanks. Then we quickly realized it was hush money and basically a non-disclosure agreement to not defame the company on the Internet or in reviews. Wow. The story only gets worse. After we talked with the broker's the moving company quickly jumped on getting the possessions to Florida, even though they knew my brother couldn't afford the price. They said that they could either get the payment in full in order to have his things delivered, or put the things in storage at my brother's cost. So essentially they are screwed either way. My brother got help from family to pay this extra $3,250. The broker manager told us we should not have any other up-charges and if we did, we should call the customer service emergency number. The night before they were supposed to move the things in, they called my brother at 9pm, saying that they couldn't fit the semi-truck next to their apartment building, so they would need to pay an additional $1,200 to get a shuttle truck to their building. You can imagine how furious we were. It went back to the original cost. They knew we couldn't pay that. They knew. We called the customer service line- and they said they couldn't help us. They said they would look into fixing the situation, but never called us back. We called them. The next morning my brother got a rental moving truck, and the moving company quickly scurried. They told my brother that they could probably fit the semi in. Then they changed their mind and said they would still need the shuttle. My brother told them he got a truck and that they could transfer their things into the truck. Much to their surprise, they actually agreed to that, but they had only ONE MOVER help with this process. One person. Clearly, they were never intending to move my brother's belongings into their apartment. What a joke. Furniture items were also damaged past repair. NEVER WORK WITH NEW ERA RELOCATION OR GOLD STANDARD RELOCATION! Save yourself the nightmare. read more

New Era Relocation - Not only was damaged- but rotted. The couch was thrown away instantly too. - Movers Near Me

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This company is awful. They quoted me a price for our move and checked in with us a couple days before the move. Nothing changed between that checkin and our pickup, but somehow we were suddenly $1000 over their initial estimate. Either they lowball the estimates to up-charge customers later, or the database they use to estimate moving costs is way off. They also add on extra fees. The movers were late on both pickup and drop off. The company told me it usually takes 1-10 days to receive a delivery, but it actually took 21 BUSINESS DAYS. We were without furniture for nearly a month. If they don't have another scheduled dropoff/pickup in your area they'll hold onto your things until the very last minute so that they don't have to send the truck back empty. It's all a money grab. Oh, and the communication is terrible. No one answers the phone and they'll never give you updates on your drop off unless you pester them constantly. We didn't find out when our stuff would arrive until 4 hours before it got here. And many of our boxes turned up crushed. Truly terrible in every way. DO NOT USE THEM. read more

DO NOT USE THIS COMPANY!! THEY LIE. This was a horrible experience. I was told my move from Seattle to Los Angeles would be roughly $1300. I was also told I would get storage for only $70 a month. My move ended costing over $2000 and my storage was $150 a month. They also didn't even get my sons stuff clear to Los Angeles. It's currently in the Bay Area. Something about they couldn't deliver to his address with an eighteen wheeler truck. But when they showed up to my house in a small truck that could fit anywhere I was stuck with storing my sons things in my garage until we can figure how to get them to him. Completely lied to about the truck. I don't know how they are still in business and how they can sleep at night treating people this way. Do not use this company!!! read more

***RUN*** I hired New Era LLC, DOT License 3371822 for a move from Tucson, AZ to Columbia, MD. I paid the deposit of $839.42 for a binding agreement with pick-up dates from 08/05/20 to 08/06/20. New Era never showed up on these dates per our agreement. When I asked for a refund New Era sent me a "refund agreement" stipulating that they had 30 days to refund my deposit and that in exchange for providing me with my legally entitled refund I would have to sign an agreement to not post any negative comments on Yelp, complain to the BBB or complain to the DOT. What company holds your refund hostage so you don't file any complaints against them. Dishonest scammers! read more

Run run run!! I can't even give them a star. We paid for a premium pack, which means pack up everything and unload everything! The driver showed up with no boxes! Took them four days to pack they stole our checkbook and wrote checks!! The driver found four guys at a basketball court to help us move! Two of them were drunk !!! I can't make this shit up! Do not use them!!!!They kept saying how sorry they were through the whole move and the boss never called us back ever ever!I had to give them one star just to post this read more

DO NOT USE THIS ComPANY They said they were a direct shipper but used 3rd party truckers [Atlantic group usa] They charged me for 2 flights of stairs to pack me but I live in a townhouse with one flight. Said they would refund me and I'm still waiting for over 6 weeks When they delivered my furniture the 2 bedroom end tables were broken. The sides were bulging out. They must have stacked too much weight on top in the move Also waiting over 6 weeks for a review and credit I would avoid them. read more

Run away! A bunch of thieves and crooks who lie. They lost my stuff and offered me such a rediculous amount for it. And if I accepted it I would have to forfeit my right to write a review or make any other complaint. They also said they won't drive their truck in the neighborhood when I have seen other trucks come in with no problem. So they wanted to charge me an extra 600 to shuttle it. Also, the shuttle truck had a license plate from the state I Moved from so they probably didn't even have a semi truck either. I also ended up spending 1500 more than I was quoted. Again, run away! read more

If I could give a 0 I would promised the best service one guy arrives from another company Triple Crown and 28 days later after mutiple phone calls most unanswered I get my furniture delivered by a 3rd company driver refuses to open up truck until he is paid. Rips off packing with knife. Three pieces seriously damaged. Rude customer service if they even answer. I have moved 10 times in my life and without a doubt this is the worst experience EVER. read more

Worst moving experience of all times, i move frequently. Never have come across someone so unprofessional. They lie frequently and effortlessly. Their Customer Care Team including Sammi, Jessica and Nick Jones should be fired for the scam they are running. Goods are either lost/damaged/opened. They take no responsibility for their actions and never arrive/deliver on time. I would not recommend them. read more

If I could leave a NEGATIVE 1 MILLION stars I would. WORST COMPANY EVER! DO NOT EVER CONSIDER USING! NEVER EVER! They tell you what you want to hear, make everything sound like it's legit and on track-just to get your money. If it sounds too good to be true, it is! WORST CUSTOMER SERVICE EVER. I was told lie after lie after lie...that my items were coming out to Oregon on an empty truck and would be delivered in 5 days. I gave away my furniture to families in need and spent the entire summer without couches, chairs etc because they took forever to deliver. Many countless HOURS, EMAILS, PHONE CHASING and SEVEN WEEKS LATER the majority of items that arrived were damaged beyond repair-water damage on furniture that my grandmother who recently passed away wanted me to have. So very sad and disappointing. Several missing boxes and items still with no recourse. "Let's give the driver the benefit of the doubt and five days to locate your items and then we can file a claim." "We have a 3rd party claims department that handles claims". Ha. of course they do-take NO responsibility themselves, no do they care at all. They change their contract without documented paperwork, apparently 30 business days is allowed for delivery, and then you are eligible for a whopping $25 off a day past 30 days. Required to pay in full on delivery even though items were damaged beyond repair and several items missing. Was told by the customer service manager (have it documented in an email too! )I would receive reimbursement for late pick up as well, and then of course that was also a lie. The customer service manager Sammi should be fired. They do not follow their contract with verbal notice of updates, or follow through with what they say. I was told FOUR different times that my shipment was loaded and en route, however then the truck broke, or something else happened BUT THEY NEVER BOTHERED TO TELL ME THIS. It was only after me calling repeatedly to chase my items I kept being told "let's connect next week". While my items sat in some place in New Jersey where they got damaged. They rarely answer the phone and never return phone calls. There was no one available in upper management, NO ONE CARES. Was told that New Era has it's own driver's and does not contract out-probably the biggest lie of all. Movers on both sides had no idea who New Era was! When the carrier finally arrived several weeks late, they did not have any type of invoice list at all! Said they asked for it but no one gave it to them! THEY HAD OTHER PEOPLE'S BELONGINGS IN OUR DELIVERY! No wonder my things are lost. The boxes were ripped and damaged upon arrival, some were also OPENED! The items I had are not something you can just replace- family prints and portraits, art, pottery made from my parents, family heirlooms. They are CARELESS and RUTHLESS. FIND A DIFFERENT COMPANY THAT is ACCREDITED BY THE BBB. I thought this terrible company was-biggest mistake ever DO NOT USE! EVER! read more

Awful experience and company. Warning: do not use them. They are a broker who sources out to local moving companies. Their scam is having a swarmy sales rep provide you with a very low quote to get your business. When the local mover comes to pick up your furniture, etc., they immediately say you have more volume than originally estimated and jack up the price considerably. I'm talking $1,000 above the initial quote. By this time they have your valuables and hold it for ranson. I also discovered the hard way how difficult it is trying to reach the employees. Emails bounce back as undeliverable and when you call it rings dozens of times before a live person answers, if you're lucky. I wish I never contracted with them but now that they have my valuables I'm stuck waiting on their communication and "guesswork" at how long it will take to receive my furniture. All I can do now is issue a fair warning to anyone who is thinking of using this company - DO NOT !!!! read more

I was looking for a moving company to move me from Pittsburgh to Phoenix. The conversation started of okay, then the man stated that if I could make a commitment and payment while we were on the phone he would give me a good estimate. I told him that I had a couple of other companies that I was seeking estimates on Monday. He told me that once I spoke with them he would give me an estimate. I understand that an estimate can change, however not to even give me an estimate unless I committed and made a payment on the spot is very unprofessional. I gave them the time of my upcoming appointments with other moving companies and then they text me. We can beat all other companies offers, well how would I know that when you never gave an estimate or refused to give me an estimate. If trying to pressure someone into doing business with your company is the way this company dose business I will not do business with them. I would not recommend them. read more