Not great service at all. Extremely rude. Have no values or integrity for their business. Whoever…read moreruns their account on Google needs a serious attitude change. Every bad review left on Google they have replied with smart remarks. Not how you handle a business. Grow up!

From the owner: We are locally owned and deliver friendly customer service. We carry items from Berkey, Rothco,…read moreLifeStraw and All-American as well as a large firearm and ammo selection.

Great selection and many top rated brands. They are always ready to check other stores if they are…read moreout of your size. We did quite a bit of shopping here for Christmas gifts.

Great local atmosphere shop. They have great gear for my…read moreneeds; hiking. Andrew, the assistant manager and floor employee has a lot of incite to hiking, and provided me a lot of recommendations and tips to help me with my purchases. Do not buy your stuff online. Come to the store, get one-on-one assistance and recommendations from a professional, and make your purchase. Support this local businesses, and you will continue to have expert advise and the ability to try on things before you buy.

We always stop in when we're in town for trail runs. Fantastic selection of gear and goodies. Staff…read moreis super helpful.

Guy has great knowledge and experience in gear for thru hikers. Helped me find the right pack for…read moremy size and had inside knowledge and experience on each brand. They just moved location up the road a few blocks so make sure you double check the address. GPS will take you to their old location at 110 W Laurel, but it's actually 335 EAST Laurel.

Went to the Christiansburg location to buy an in-stock bike. I was told they could not sell it to…read moreme in the box. I explained I was from out of town. Didn't matter. I explained that my wife bought a bike in the box in the Roanoke store the previous week. Didn't matter. It's listed in stock and available for pick up. Didn't matter. It's right there. Didn't matter. Is this the policy because Roanoke did it. Not a policy... it's our "preference". Great, please sell me the bike. Didn't matter. Manager intimated that I wasn't being "professional" (not cursing or yelling on my part... just flabbergasted that it's this hard to hand Dicks money), and threw his staff under the bus -"I thought my employee could handle this" (I wasn't looking to be "handled" just wanted to buy a bike). He also said " I was going to offer you a discount". I explained I do not want a discount... I just want the bike so I can go riding with my wife this weekend. Didn't matter. I asked if it could be transferred to Roanoke in the box. He said that if Roanoke "wanted to get in trouble they could" and announced he had to go pick up his brother. Told him to drive safely. OK, is there another manager? 2nd manager refused to sell me the bike. Can you transfer to Roanoke? 2nd Manager (Ryan... although I don't believe this is how he spells it) said he would if it was OK with the Roanoke manager and even offered to drive it down in his personal vehicle after his shift (well done Ryan). Didn't matter because the manager in Roanoke would only do this if I picked it up at closing time. Can't I pick it up tomorrow? Only if it's "9AM sharp". But I'm out of town. Didn't matter. Roanoke manager "didn't want it on their floor". So I have to pick it up by appointment at your convenience rather than tomorrow afternoon? Didn't matter. What gives? Obviously not a liability thing- they were happy to sell me the bike in the box as long as I was willing to wait a day, go to a different city, and show up precisely when they preferred (when I was out of town). As they had told me the regional manager was coming into town and the communication seemed to oddly revolve around winning rather than selling me the bike I told the 2nd manager to give my number to the regional manager and that we could either work the issue out (wherein I simply hand someone a credit card and receive a bike) or I would just return the items purchased last week (incl. helmet, gloves, chain, vehicle rack, etc ). If I could have returned the first bike I would have (although it wasn't ridden it had been purchased over 24 hours ago). Interestingly, I was told that 24 hours was the policy but the store manager could override the policy. So the manager can override policy? Uh... OK. Having spent an hour and a half of my life attempting to buy an in-stock item, my desire to attempt to assist a third manager in a second store to understand this incredibly flawed internal logic had vanished. No call from the district manager yet so in the end I returned the above items to the Roanoke store as bike accessories do me no good without a bike. Despite my best efforts, and an hour and a half of my life, I could not hand anyone at Dicks my money today. Weird.

They don't sell ammo or guns anymore so this place is just an overpriced clothing store. If I need…read more$80 sweatpants I know where to come. Besides the customer service here always sucked but I sucked it up cuz they sold guns and ammo. Waste of time!

Incredible selection of gifts for grab! Don't walk, runnnn! The staff was so friendly, prices were…read morefairly fair and I would say the selection of overall food was fair or better than competitors, especially for being right around the corner of the visitor center and so close to one of the main overlooks of the Gorge. I dropped a few pay checks here on merch, like tshirts, jewelry, signs, magnets, stickers, Christmas ornaments, postcards, etc... They got it all! Highly worth your time and a quick tripod , while you're at the Gorge There's also an icecream / cafe thing connected, and you don't want to miss that! Unless you can't have dairy, then maybe you do! Anyways, I can't rave about this place enough. Buyer beware: there's too many good options. If you fall victim to being indecisive, on a budget, impulsive, or anything in between, I highly encourage you to go with a pal, find a bear, consult a mountain lion, have a park ranger escort your shopping - just DO NOT go in here alone. I was living for their selection of shirts. My whole personality and wardrobe is a new style trend I'm coining "New River" fashion.

Think this is such a fun stop shop, with some quirky, some fashionable, some must haves each visit…read morethere is lots to pick up related to WV. Reasonably priced in this adorable shop. Clothes are comfy and on trend. Staff was professional and gifts wrapped up with care in the bag. A must stop shop in downtown.

Everything about this place is great! Very affordable as well as for me getting into a hobby…read morestopping by RMA made it to where I could get quality gear without the brand new price tag.

I ran in for some hiking sneakers and they happened to have all the new, best brands. I was…read morepleasantly surprised. Took me a total of 10 minutes and I was on my way to some beautiful waterfalls nearby.

I can't leave 0 stars or I would. I was a longtime Sportsman's Warehouse customer. A friend lives…read morein Roanoke and picks my online orders up for me and has never had an issue. This time he went to pick up an order I had sent there and he was denied - and teeated exceptionally poorly. So he called me and I called and got a very agitated reaponse because I wanted someone to pick the prder up for me - I tried to cancel the order and received pushback over the order number. Jeff tried to get me off the phone and I had to let him know I was going to get that order number and he would do it while we were on the line. Customer Service - non existent.

Best outfitter in the NRV. VERY impressed with Archery! The manager was fun to work with!read more

Amazing service. We were traveling and realized we left a carrier key at home. Everyone was so kind…read moreand helpful as we tried to work through the situation. They had everything we needed and we were able to head in our way! Thank you to all that helped!

This is my all-time favorite and go-to outdoor store EVER! The staff is uber friendly and…read moreknowledgeable in the materials they sell! They can equip you for a run on a trail, a hike or a bike at the local trails, a backpacking adventure, a fly fishing expedition, and even a relaxing outing out on the lake on a paddle board or kayak! They have everything! Good quality gear for the best adventurers! Also, if you have a problem with your bike they have an awesome bike mechanic who can fix almost any bike problem! If you have a problem with Chaco's to your favorite Patagonia jacket, they are happy to help you! If you are ever in Bristol, give Mountain Sports LTD. a try whether you're looking for some amazing wool socks to a new trucker hat or beanie!

Excellent place to go and buy things. Plus you can catch up with Gulliver the wonder dog.read more

Appreciate that the owner is requiring all of his customers to wear a mask while in store. It is…read morecomforting to know my health and safety is a priority during the pandemic. He is knowledgeable about the area and willing to assist with all gear to find the right fit. I would definitely recommend to any outdoor enthusiast and dog lover traveling through the area.

Really happy with my purchase. The staff was easy to talk to, knowledgeable, and never made me feel…read morepressured. Great selection of kayaks too.

Great local kayak shop. Good product offering at fair prices. The guy working there is very…read morehelpful and knowledgeable.