Went to the Christiansburg location to buy an in-stock bike. I was told they could not sell it to me in the box. I explained I was from out of town. Didn't matter. I explained that my wife bought a bike in the box in the Roanoke store the previous week. Didn't matter. It's listed in stock and available for pick up. Didn't matter. It's right there. Didn't matter. Is this the policy because Roanoke did it. Not a policy... it's our "preference". Great, please sell me the bike. Didn't matter. Manager intimated that I wasn't being "professional" (not cursing or yelling on my part... just flabbergasted that it's this hard to hand Dicks money), and threw his staff under the bus -"I thought my employee could handle this" (I wasn't looking to be "handled" just wanted to buy a bike). He also said " I was going to offer you a discount". I explained I do not want a discount... I just want the bike so I can go riding with my wife this weekend. Didn't matter. I asked if it could be transferred to Roanoke in the box. He said that if Roanoke "wanted to get in trouble they could" and announced he had to go pick up his brother. Told him to drive safely. OK, is there another manager? 2nd manager refused to sell me the bike. Can you transfer to Roanoke? 2nd Manager (Ryan... although I don't believe this is how he spells it) said he would if it was OK with the Roanoke manager and even offered to drive it down in his personal vehicle after his shift (well done Ryan). Didn't matter because the manager in Roanoke would only do this if I picked it up at closing time. Can't I pick it up tomorrow? Only if it's "9AM sharp". But I'm out of town. Didn't matter. Roanoke manager "didn't want it on their floor". So I have to pick it up by appointment at your convenience rather than tomorrow afternoon? Didn't matter. What gives? Obviously not a liability thing- they were happy to sell me the bike in the box as long as I was willing to wait a day, go to a different city, and show up precisely when they preferred (when I was out of town). As they had told me the regional manager was coming into town and the communication seemed to oddly revolve around winning rather than selling me the bike I told the 2nd manager to give my number to the regional manager and that we could either work the issue out (wherein I simply hand someone a credit card and receive a bike) or I would just return the items purchased last week (incl. helmet, gloves, chain, vehicle rack, etc ). If I could have returned the first bike I would have (although it wasn't ridden it had been purchased over 24 hours ago). Interestingly, I was told that 24 hours was the policy but the store manager could override the policy. So the manager can override policy? Uh... OK. Having spent an hour and a half of my life attempting to buy an in-stock item, my desire to attempt to assist a third manager in a second store to understand this incredibly flawed internal logic had vanished. No call from the district manager yet so in the end I returned the above items to the Roanoke store as bike accessories do me no good without a bike. Despite my best efforts, and an hour and a half of my life, I could not hand anyone at Dicks my money today. Weird. read more

They don't sell ammo or guns anymore so this place is just an overpriced clothing store. If I need $80 sweatpants I know where to come. Besides the customer service here always sucked but I sucked it up cuz they sold guns and ammo. Waste of time! read more

This place evidently does not want your money. I found a hoodie that although I didn't need the price was right. I went up to one set of registers to pay and nobody was there. Looked around for ten minutes nobody in sight. Then I did find a salesperson that was stocking and asked her to verify my price, which she did. I told her I wanted to buy it and went back to the register but she did not follow me. Waited a few minutes and went back to her---she told oh that register is closed you have to go to the other register. A sign would have been nice directing people to the other register. I guess that took too much thought or time or both to do. I walked over to the other register and it was 8 people deep and the cashier was in a long conversation with somebody. Seeing another ten minutes of waiting I put the sweatshirt back and walked out. Surely Dicks could do better than this! Awful experience. Terrible customer service. read more

Had an overall good experience while stopping at this location on a whim . Shoe department staffing was knowledgeable and very friendly ! Absolutely would revisit if in town . Was located in a mid size mall , tons of easy parking and the store was quite large and organized . Got in and got exactly what I came for , got right out . Seamless situation. Love that . read more

I had never been to a Dick's before as they are not common in the NW. They were having a 'sidewalk' sale of summer gear as well as some clearance items on clothes. We walked through but didn't find anything too spectacular. The prices seemed a bit high and the only 'sale' items were the clearance ones which were clearance for a reason. I suppose you can come when you're in dire need for some athletic or outdoor gear but wouldn't be my first choice. read more

I would like to thank the managerial staff at DICK'S for taking the time to work with me over delivery of a treadmill. They were supportive and wonderful!! I have shopped at the DICK'S store in Christiansburg, VA for many years and will continue to do so with the quality staff they have on hand! Thank you all again. read more

I was with my daughter to buy her a bow and the guy spent a considerable amount of time to find her a bow she could learn with. The service was amazing. read more