I found this hospital very helpful and the conditions were very good. They care about their…read morepatients. The kitchen manager even comes to your room and goes over the menu with you, Syed, and all the employees care about your experience. Including Laura, my case manager, she went out of her way to find me a nursing facility to go to. All in all my experience was very good and I will be telling my insurance company the same thing.

Do NOT send your loved one here! Mom came to Encompass Rehab in Richardson after hospital stay and…read morethey failed miserably with nursing and medical care. She laid in bed all night in feces while continuously pressing the nurse call button, but no one came. She even tried to sit on the side of the bed thinking the bed alarm would go off. The morning nurse came in and the call button was not plugged in and the bed alarm was not set. Mom had trouble breathing and had to request a chest X-ray which determined she had pneumonia. No breathing treatments were provided and several times her oxygen wasn't even on. I removed her against doctors orders on a Saturday and transported her by ambulance to a hospital. The EMTs said this is common with this facility. Do not let your loved in suffer here.

Agree with Rich M…read more Rich, your review is from last month, recent. It sounds like nothing has changed sunce we took Dad homre the end of December. We were so disappointed how The Plaza has deterio ated over past ten years from when Mom was there. I've been assured by several ppl they are making changes. i hope so for the sake of the residents there. My advice is visit before admitting your loved ones any where. My Dad was transfered there (I had planned to visit the next day) . We expected to be at Plano Medical City one more night (at least). But nurses came in maybe about 3:30 and said he was moving to The Plaza that night. We did not want to do that and said we wouldnt move after 5 p.m. They made our deadline and my heart sunk when we walked in the door of The Plaza.

The staff is awful. They all need attitude adjustments and most of them speak really poor English…read more The food absolutely sucks. No one knows when the doctors will be there, Housekeeping takes our blankets, the kitchen dude is definitely grumpy. Everyday there is a new issue. Woul not recommend this place to anyone. They say they are short staffed so the patients have to lay in their own feces until someone gets time to get to them

I was referred there by my Primary Care Provider, Milo conducted a thorough physical examination he…read morewas very respectful, professional, and detailed. Milo was able to guide me to do my at-home exercises in a way to maximize my recovery from a previous stroke - my balance and how I walk have gotten a lot better. I love that their staff helps each other during my visits. On the day of my last visit there, Milo assures me that in the future I can just call Maggie at the front office to schedule an appointment I highly recommend this place for anyone in need of having a Physical Therapist in mind. ...KUDOS FOLKS!

This place got me on track. Therapist were nice and understanding. Staff were very nice…read more Atmosphere was pleasant and laid back..

This is an update to the original review of PowerBack Rehabilitation. I was there in Spring of 2008…read moreafter a fall at home and diagnosed with a cerebral contusion. Still think it was a horrible experience!

My Dad is at Remington now. He is supposed to be regaining strength after a hospital stay. The…read morenurses dont provide much attention, but most are pleasant. The sunday nurse was very helpful. The rest, not so much. At night noone answered Dad's call button. My largest concern is the diet. We have instructed them repeatedly on Dad's dietary restrictions, and still someone has to be there for every meal. They have an issue with the room assignments so that every meal comes to him with someone else's name on it. No idea how they think they can keep up with dietary needs of everyone. We've brought up our own fresh vegetables and fruit so that he has something healthy to eat each meal which has helped alot. His blood sugar is now normal. The last two nights theyve sent Dad to the hospital only to have the hospital return him the same night. Actually, this is the 7th day he's been there and they've sent him to the hospital 3 times. He is definitely in worse shape than when we checked him in. I read other comments on the 'speech therapy'. We had that and dementia screening, too. Something every day. He just wants to use a walker so he can go home. I'll post back. OK, so Dad passed today. He was old and his organs failed him. But. The remington folks ignored Dads DNR. Said it wasnt adequate. And my mom had to watch the Remington 'nurse' beat on Dads chest for 4 minutes until she got a heartbeat so that the ambulance drivers could take him to the hospital where he officially died. Sigh. Long story short. If youre healthy, this place can work for you. If you need nursing care, this nursing home lacks. Severely lacks.

My mother, Ann Gann, was a guest at a monarch until the end. I believe the employees and leadership…read moreperformed in a professional loving manner with my mother and all family. I did not understand my mother's condition and often blamed the staff for what I could not grasp. Ashley, Kim, Vicki, Nancy, and others took a lot of abuse from me because I did not understand. These people, and others, deserve my apology; I am sorry for several negative comments. I now better understand the dementia situation. I now understand the team at Monarch had a grasp on my feelings before I knew what my feelings were. This is a great place for loved ones. I highly recommend The Monarch. Thanks to all at The Monarch. You are all great care givers and educators. God bless you all. Chris Gann

My family was so impressed by the compassion shown by everyone at Monarch during our very raw and…read morerecent experience there. We moved all our mother's furniture and items into Monarch in the midst of her taking a decline in health, going from her Independent Living apartment to physical Rehab facility to UTSW Clements in 5 short weeks.. She never got to see her new apartment as 2 weeks into what would have been her first month at Monarch, she had to be transferred to TBoone/Faith Hospice. Since she was paying both for her last month in the IL Apartment, plus Monarch, we asked for some financial refund consideration from Monarch given that Mom was unable to move in (in fact she passed yesterday, 12 hours after hospice). We can't thank Monarch enough for how reasonable, compassionate, and caring they were toward her situation (and of this writing they don't even know she's passed). They agreed to do something for us in terms of a credit consideration that was most appreciated and above-and-beyond. These are good people running Monarch. We so wish our mom would have agreed to move sooner as she would have thrived here.

Betty McBride has brought an amazing gift of knowledge and intuition to her work with both children…read moreand adults. In this unique environment of therapy and nurturing treatment, her patients thrive under the care of Betty and her staff. Physical, occupational and play therapy combine in ways I've never witnessed anywhere else. When I first started treating with Betty I had no idea that this type of therapy would work for me, I wasn't even aware that my PTSD, weakened physical condition, and balance problems could be treated, much less improved. Praise God for this unique combination of medical, practical and holistic healing methods that bring relief to the patients blessed enough to discover this practice.

Awesome place with compassionate therapists and staff! Also a great place for occupational…read moretherapist students to learn. Highly recommend!

Great place! I had a really good experience. The care quality was excellent, and the staff were…read morevery helpful and professional. The place was clean and welcoming. I definitely recommend it!

Everyone at Pt was amazing and the lady's who cared for mom too but the social workers were very…read morerude and not helpful at all !!!

Best physical therapy and the therapists are terrific. My husband went there not walking and we…read moreleft with him walking. The respiratory is fantastic. The techs are great.

I have been there twice! For me it is excellent!…read moreI will be there a third time for shoulder replacement Food was great, care first class. Rehab great! Again that is my experience! Would not go anywhere else. 5 srar for me!

My whole family comes to this office for anything related to pain or injury! They do take good care…read moreof their patients and treat us like family.

Wonderful Care at San Remo…read more I want to take a moment to recognize two amazing people at San Remo--Kim, the social worker, and Carmen, the Director of Nursing (DON). Kim has been absolutely wonderful. She is compassionate, caring, patient, and truly takes the time to listen. She makes you feel heard and respected, and you can tell that she genuinely cares about the residents and their families. Having someone like Kim available during a difficult time makes such a difference. Carmen is also an outstanding DON. Her leadership, professionalism, compassion, and dedication to the residents truly stand out. She is approachable, attentive, and demonstrates that she takes the responsibility of caring for residents seriously. Both Kim and Carmen have shown me that there are still people in healthcare who genuinely care about the people they serve. Their kindness and willingness to help do not go unnoticed. Thank you, Kim and Carmen, for everything you do. San Remo is blessed to have both of you!

They put a legally blind, patient that also has difficulty with bed and wheelchair mobility at the…read morevery end of a hall. Same hall that leads to outside laundry and is used for deliveries. I was there to witness the lack of care at a meal time. Tray was brought in with nothing to drink, no help was provided for the meal . A blind person being told that the person delivering the meal didn't do that cause she was just "a student nurse." I requested to speak to the DON, ED and or Social Worker to address my and residents concerns. Was told everyone was in a meeting and it would be hours until they were finished. Thankfully resident was able to be transferred to a more caring and fully staffed facility. Be warned of this when choosing a facility whether long term or short rehab stay