I'll never hire another inspector as long as these two are in business. Ed and Leanne are the owners and inspectors, and have been great. I say "have been" because their work does not end when the inspection ends. They give you a detailed report in PDF format, with color photos, and lots of explanations. The presentation is great. Gives you an area by area report, then recaps every issue that was marginal and that needs to be repaired. I deal with data and document creation a lot at work, and while the report contained a lot of information, it was professional, formatted well, and easy to follow.
This is on top of them spending about an hour after their inspection walking through the house with me, and going over the details of their inspection. And when I say details, I mean details. Ed pointed out several things I would have never even thought of. Things only someone with a fine eye for detail would spot. Same with Leanne. She found details as minute as a loosely bolted toilet, and had lots of information spotting things that could turn into problems if they weren't maintained. They were so knowledgable. I was so impressed, and believe me, I was looking closely for any reason not to be, or any signs that would raise doubts about the validity of the information. Instead there was nothing but competent, encyclopedic knowledge.
I also had a structural engineer out to assess the property (independent of New Horizons), and Ed matched the engineers findings point for point on the structure of the house, and even had a few extra items to add.
Also, Leanne has been great helping me on the phone afterwards. We are first time home-buyers and are buying an older home, and she's gone above and beyond to help answer any questions and help make sure we understand issues with the house. Our inspection was a week ago, and I've talked to her twice since then about issues regarding the house.
I was there the entire time they were inspecting, and they got right to their work, and stayed professional and focused on the inspection the entire time. Not a bunch of talking, answering phones, checking texts, or getting distracted. Just focused on their work.
I'm not sure what the going rate for inspectors is around here, but I feel I paid an extremely honest price for the services rendered. I wasn't trying to save a buck. I was looking for a fair price for a fair inspection, and I got that. You can try and cheap out if you want, but I wouldn't take that risk with a purchase as important as a home. You can't put a price on peace of mind, and I definitely have that. But like I said, I don't really have anything to compare them to.
I live in the world of facts, and place a great deal of value on truth and honesty. I wouldn't waste time on a swindler or BS artist. Leanne and Ed are neither of those things. I know this is high praise. I checked out lots of other reviews for them and got suspicious because they were all so positive. I thought something must be off, but no. They're just that good. Ya know, if your business model is to treat people honestly, and fairly, you can get by on your reputation. That's the case with New Horizons. Give them a call, ask about their experience, licensing, etc. and see if they're right for you read more