I would give this establishment a negative zero if I could. Very unprofessional, rude and nasty…read more Very poor service on my crown. The doctor doesn't explain anything, follow up or give feedback about your service. She refuse to provide services to my insurance claim for new procedure. She works the heck out of Elise! I wouldn't bring a dog here. Please, please don't come here. EVER!

Ms Elise Is The Absolute Best! She Is The Reason I Drive…read moreAcross Town For My Visits. She Takes The Time To Get To Know Her Patients! She Is So Sweet And Such A Joy To Be Around! I Pray God's Choice Blessings Over Her! Dr Delois is sweet too, although I never really had to encounter her ! but I love going to that facility

My tooth filling fell out and I needed to have it refilled ASAP…read more Not only was this dentistry able to see me that morning, but they were more affordable than the dentistry that performed the procedure the first time. The staff is great and the place is wonderful.

This was my first visit to this business, and it was quiet. The receptionist was professional and…read morenice. The physician was very professional. He listened to the concerns that I had to address. I was pleased with observation that the psychologist discovered just being an active listener. My overall experience was eye-opening and knowledgeable.

The customer service is terrible. I've been going here for a few years and initially never had or…read morenoticed an issue. About a year ago, the receptionist told me my insurer hadn't paid the last two to three invoices which amounts to about a year, year and a half given I go every 6 months. They told me they may have mixed my profile with another person with the same first and last name as me, then retracted that statement when I reminded them of the potential mix-up when I returned for my last appointment two months ago and it was still not resolved. They claim when they call my insurance, nobody picks up yet I went home immediately and called and spoke at length with my provider who also tried to call and do a 3-way call with Jasper's office. Nobody picked up! My insurer left a voice message with the direct number for the office to call back so my insurer can walk them through how to properly submit the invoice, and it's been two full months and Jasper's office has yet to even call them. I've checked back several times and still they have not called nor returned my call like they claimed they would. I'm simply going to switch dentists.

I have gone to Jasper's office for 9 years. Over the last few years the professionalism has…read moredeclined greatly. I Call and leave messages without call back, I came for a cleaning had to wait way too long, and Dr. Jasper was not there to do the check, and today showed up for a procedure scheduled over a month ago and it was not in the appointment book. The front office worker was rude. I literally called a dozen times in the last week and not once did they pick up the phone. Dentistry is a business and this business has lost a customer.

Great care friendly customer service. Dentist is gentle giant who make sure you are comfortable and…read morealways ask if you are doing ok throughout the procedure. The Last dentist had me squealing while he was drilling lol...Seriously I have been with this same dentist location for over 15 years. Dr. DIETZ is the only one I trust anywhere near my mouth. He is one of the best dentist in Memphis. Gone head visit 5180 Park Ave, Memphis tellem Mr.Wendell sent ya

Absolutely horrendous service. They attempt to bill you for everything and diagnose you for things…read moreyou don't have. I came to my appointment, got X-rays done. Dr. Dietz came in and sarcastically told me I needed a root canal. He immediately sends someone in from billing for scheduling. This woman, who didn't even look at my mouth, checked the calendar for a root canal appointment then proceeded to tell me I had "gingivitis"and attempted to put me on a treatment plan that also entailed a "$450 deep cleaning." This didn't seem right to me, so I held off on scheduling completely. A week later I go to another, REPUTABLE, dentist in the Memphis area for a second opinion, who did confirm the need for a root canal, but said I had not one symptom of gingivitis or "receding gums" that the "billing specialist" claimed I had. No treatment plan was necessary. DentalWorks will make up random issues to tack on to the bill. BEWARE. Also - I've received NUMEROUS letters in the mail about scheduling a new appointment as I'm "overdue for a checkup". I've called the main office several times to cancel this mail, they claimed they did back in January but I've received about 2 a month since then. They will NOT leave me alone.

I can't say enough nice things. The hygienist was so nice and professional, the ppl at the front…read moredesk were great, and it was affordable and fast.

Everyone seems so happy. Great atmosphere. Dr Ballard is very kind he talks to you about what your…read moreoptions are. He is very professional and kind

As sad as it is to express, I haven't seen a Dentists since I was a child. The fear I felt then,…read morewas the fear I felt going into the office for My appointment Tuesday, Sept. 13th '16. Upon entry, I was made to feel welcome and secure. Mallory (R.D.H.) was My 1st point of contact. She assured Me that I was going to be in good hands, and My experience was nothing short of amazing! After the initial oral assessment, x-rays, etc... I was happy with the outcome. Though I hadn't seen a Dentist since Childhood, My teeth, and overall oral healthcare was not in jeopardy. I am excited and looking forward to My next upcoming visit for the preventative care that I need. Dr. Ballard was welcoming, calming, and for that, THE ENTIRE STAFF of American Family Dentistry DESERVES a HUGE KUDOS! I'd recommend this Dentists Office to anyone! J. Randolph

we received the worst service ever... first visit was in 2024 to get new dentures and today is…read moreAugust of 2025 and I still haven't received my dentures. the office is unprofessional and they never call you back like they say. I have called over 20 times since January only to be lied to about my dentures. United Healthcare has paid for them but I guess the dentist is wearing my dentures because I'm not.... I have reported this dentist to the State Dentist Board, The BBB and also sent a letter of complaint to the dentist office, but his staff may have not delivered to him. Wonder if he is aware of what is going on in his own office with his incompetent staff. If NOT, it's still his fault. you have to give a star to post this but I give this dental office a big fat F!

They did a great job cleaning my teeth! I will definitely be returning for service in the future.read more

RUN AND RUN FAST. DO NOT GO HERE. I wouldn't even give this place 1 star. I have never seen a…read moredentist so unprofessional. They will have you waiting over an hour your original appt time. Then they will call you back and make you wait even longer. While I was waiting I saw the dentist on the phone with a patient, put them on hold, started talking shit about them to the receptionist and proceeded to ask her to deal with it. Then another patient called and the dentist told her she didn't know why the labs were taking OVER 3 WEEKS to come in and that she suggested calling them herself because she was busy. I also witnessed an employee leaving and as she walked out she paused to tell her receptionist co worker bye. The receptionist put the patient on hold. Talked to her friend for about 5 minutes before she left and got back on the phone. To top it off the dentist had the audacity to get an attitude with me because I was leaving. Do not waste your time here.